Me and my girlfriend went to a shopping centre in the hopes of finding some new clothes, we ended…read moreup going into a clothing retailer (Zaras.) and the store was completely packed full of people and was difficult to move around along with this there was no staff to be seen anywhere around the store, after choosing some items we headed to the changing rooms so she could try the clothes on. We were then told that we could only take five items in at a time and that the other items we had chosen would be taken and put back on the shelves which we weren't pleased about but we were not too disheartened. After we had tried the items on, we headed back around the shop to pick up the items that had been taken away, after gathering all the items we headed to the check out however, the line was so long we decided to go to the "self-checkout" we then scanned all of our items and proceeded to pay but to our surprise no receipt was printed and we did not get given the option to take the tags off in hindsight this was down to pure laziness of staff as they couldn't be bothered to refill the receipt paper! This caused my girlfriend to panic as she didn't know what to do so I decided to speak to a staff member about the incident they weren't helpful at all and was very rude and had the audacity to call us liars and insinuated that we were trying to steal! I was disgusted and told them I would return with a receipt from the cash machine to prove we had bought the items. Upon our return we were shocked to find out that they had restocked all the items we had just paid for, and they said the staff member we previously spoke to had now clocked off and went home. We couldn't believe it we were totally neglected! I then demanded to speak to the manager and informed her of how bad our service had been, the manager then apologised for any inconveniences and said that the money would be refunded within five to seven working days, this obviously was not good enough they had virtually taken £300, and we had nothing to show for it. I made a stand and said we wanted the clothes we had just paid for as we don't even have a receipt to show proof of our purchase, they basically ignored us and disappeared into the back room for over an hour we waited for the managers return but to no prevail. I felt sick how a major business (franchise.) could be run this corruptly we were completely lost for words we had wasted three hours by this point and still had nothing to show for it my girlfriend was very distressed as this was almost all her saved money from the previous working month. In the end we never got any compensation for the lost time, money, and effort that day. I then spent three weeks going backwards and forwards trying to get a refund that I was told I would receive automatically after five to seven days as previously stated, after what seemed like an eternity we finally received a call from the bank with a URN number this allowed us to contact their helpline and force the refund as this number proved that the money had left the account and did not go back in, we finally had received the money back and it was all over, in the end this took well over four weeks to resolve and we never received an apology. I would never go back, and I would not recommend shopping in this retailer unless you want to lose time and money, in my opinion it was the worst experience I have had whilst shopping.

I love H&M for the following reasons: 1- Very cute clothes…read more 2- Very affordable prices. 3- New styles often. I dislike this particular store for the following reasons: 1- Everything is always a MESS. 2- Each piece almost always has a defect from being treated so poorly. 3- The entire place is run by teenagers who could care less. I wish it wasn't such a win-lose situation because this is one of the biggest H&Ms I have ever been to but I have tried over and over to have a good experience here, yet every time I seem to leave frustrated and empty-handed. Poor H&M. I feel bad for writing this review but I'd honestly rather shop online.

This Debenhams is set up over 2 floors and offers everything you would expect from a department…read morestore. It has a big range of fashion, things for the kitchen, bathroom. All good quality. Also have a wedding section and the items are all beautiful and incredibly well priced!

I really love Debenhams. It is my all time favourite department store. The store in Lakeside…read more(Thurrock) is not particularly large but it stocks a good range of childrens clothes, mens clothes and ladieswear. The Designers at Debenhams range especially the childrens clothes are beautiful. I really like Matthew Williamson range.

This is a huge branch of Next. It has so many ranges and has a mens, womens, childrens and home…read moresection. The staff are so helpful here and there are always loads of the on hand. There are loads of changing rooms and there are never very big cues. This is by far the best branch of Next I have been to.

One of the few stores where you can actually find a member of staff to help you and another plus…read morepoint being they actually seem happy to do so. Good selection of items and home accessories for all the family. Easy to get to and good parking, you cant go wrong.

Lakeside Primark is really big and is set on 3 floors. It stocks lots more than the smaller stores…read moredo, so its great for cheap shopping. However, every time i visit the Primark in Lakeside its always a mess, its more like a jumble sale. If you visit on a Saturday or Sunday you need to get there early, otherwise you will have to look on the floor to find what your looking for. The mens section is really good here, my partner doesn't really do Primark shopping, but loves this store. He has bought many different nice hooded jumpers, and they have all lasted a long time because the quality is great. I never seem to see many members of staff walking around the store making it tidy. The tills are always packed, you normally have to line up for 10-15 minutes to pay, but if you've got yourself a basket of bargains you really don't mind. Tip - get there early, and use the parking located right outside the store.

Not bad at all. We were looking for handbags but ended up with 12cm heel shoes - pretty gruesome…read moreversion of a Kurt Geiger best seller but very good value for £17 - for that price you could just wear them once and throw them away. Just for fun, we also bought a pack of nine pairs of earrings for £2. Cheap as chips. (Just as well, since they went straight into the dustbin when the wearer realised how itchy they were). Would you believe people shoplift this stuff? Some of the packs had earrings missing - incredible! The queues were long but plenty of staff serving behind the counter so you don't wait long. A good effort.

This is a really big Mothercare offering a wide range of baby items from clothes to bedding. They…read morehave a large selection of feeding products. Very helpful staff and most importantly the best baby changing and feeding area I have seen!! They have a seperate room for each and the feeding room has comfy chairs ideal if your baby takes long feeds! Also very good for privacy for those breastfeeding.