I have been a policy holder of home and auto insurance for over 9 years at Fantanarosa. I have…read morewatched their service go down the tubes. For some unknown reason I stopped receiving my monthly bills for the home insurance. Unfortunately, I did not notice. I never received a late notice or any kind of reminder. I never received any notice of policy cancelation. I didn't realize the cancelation until I received notice from my Mortage company. Additionally, the mortgage Co. notified me of a $700.00 charge for the lapse in coverage. I suppose I was fortunate that there was no damage to the house while there was no coverage. After 9 years of being their insured, you'd think they could have made a 2-minute phone call to advise me. That's it for me, you decide if need an agency you can trust.

Absolutely the most unprofessional insurance agency around. We did business with them for 15 years-…read moreand when one of the agents did not secure a policy that we requested and we had a claim- I was cursed at. Sadly I think the founding partner retired and left his son and a jerk. The building is falling apart and so are the employees. It is a crumbling enterprise. Stay far away.

This is a phenomenal agency with a very informed and friendly staff. Brad Coley is an excellent…read moreagent who is always ready to attend to your insurance needs. I would absolutely recommend this Agency to anyone looking for insurance in the Berks County area!

The Rates are above average. I do not recommend this company. I ordered the rates online, quick…read moreresponse.

Great insurance broker! I used them twice now, once for dental/vision, and another for life…read moreinsurance. They are one of the few agencies in town that will actually call you back...I called around to others in Ephrata and either no one answered or they never called me back. Nicholas is awesome, he helped us both times and was very accommodating. He also provided quotes that were lower than anything found online or directly through a company. Highly recommended and will use them again if needed!

I had been looking to purchase flood insurance for a while and looking for something affordable can…read morebe a challenge. I ended up contacting Unruh and Mike Hoshour responded. It took me a while to pull the trigger but Mike was very patient and sold me a private insurance that didn't make me cringe at the cost. Unless the situation changes I'll keep renewing the policy with Mike and Unruh every year.

Unruh Insurance Agency is great! They are all very professional and quick to take care of any…read moreinsurance needs or changes. After moving my business insurance over (Auto, Worker's Comp, and Commercial Liability) and seeing how easy they were to work with, I moved my personal auto policies and homeowners over as well. We will now save a substantial amount on each policy with switching. I found them from a mailed add, which I almost always put straight into the recycling after checking the mail...so glad I took a look and gave them a call!

This will be the third year I have been with this insurance agency. They are family owned and truly…read moregive you the service you expect and deserve as a customer. They deal with great companies and always try to find you the best deal for what your looking for. I would definitely recommend at least getting a quote from them. It will be worth it! They will not only give you a quote but also explain every detail with you to make you understand the policy

I have used Bob for my auto and homeowner's insurance since moving to the area in 2001. I have not…read morealways been the most careful driver in the world, so there have been occasions when my insurance chose to drop me, or raise my rates beyond comprehension. Bob has been great about running comparisons and moving me to the company that would give me the best rate. He is courteous to a fault, and thoroughly professional. It's a family business, and his wife, son, and daughter also help him out, and are as just as caring and helpful as Bob. An excellent place to do business.

I was shopping for homeowner's insurance and had already received two underwritten quotes from…read morehighly rated carriers when I called Miller's and spoke to Kate Mitchell to get another quote. After providing her with the exact same information as I had given the other companies, she said she could not provide a quote. Apparently Miller's does not have access to a wide variety of products since I later called another agency and again had no problem getting a quote using the same details. Maybe Kate didn't want my business or didn't want to be bothered on a Friday afternoon. But I found that other local agencies were much more helpful and had no problem finding suitable products for me.

Been with Millers for years. Always had quick responses and everyone was always helpful. Wow has…read morethat changed. Called two weeks ago to have them run quotes for my car and home to see if a bundle was an option. Spoke with Nancy who got all my info and called me back to confirm a few things. Never heard back with a quote. Called today and she was like I don't even remember speaking to you. (That's good to say to your customer)!! Never did the quotes and then kept asking if I wanted her to run numbers. I was like YES! She said "well I'm just telling you everything is 6 months now, so not sure how much help this will be". I said forget it. You can tell she did NOT want to do her job and run quotes. Had the same thing happen in January with Andrew. I had to call repeatedly to switch my car. I was also told by him that my carrier provided Gap coverage, found out today that was a lie! Do not go here! They are lazy and do not want to work. We will be switching to another agency. Their loss!

I'm a new client of Hinkle Insurance and am very impressed with the speed of which they return…read morecalls and the pleasantness of their staff!

You have helped us through many stages - from homeownership, kids getting licenses, accidents,…read morestorm damage - thank you, we always know you are just a phone call away to answer our questions and great coverage! -Kathleen L., customer since 1984