The last two mattresses I have purchased from here. I have always enjoyed the service and products…read more Delivery is simple and well done.

I'm only giving my review a 2-star because Freddy saved the day. No customers in store when I…read morearrived. I was greeted by Jojo and let her know I was there for two reasons: to see if my mattress I previously purchased had a warranty and if not, I needed to purchase a new mattress. Without even looking, she stated that they "switched systems" and was unable to look. I let her know that what she said was a lie because I was here this past October for an unrelated reason and at that time, my previous purchase was viewable. She called for Freddy and ask him if they could still see past purchases because I had called her a liar (right in front of me). I corrected her real fast and Freddy took over. The store wreaked of Jojo's perfume and I started to get a headache. I stand corrected because Freddy was only able to pull up my 2018 purchase and not the 2017 purchase I was inquiring about. He instructed me what to do at home to see if I had a warranty and how that processed worked. There are many Mattress Firm locations and I will not return to this one; however, if you do come here ask for Freddy as he has excellent customer service! Thank you Freddy.

From the moment we walked in, Wes listened to what we wanted, was not pushy, and very patient with…read moreus. Nicole was very outgoing and super friendly. She praised her delivery drivers, as hard working gentlemen. And that is exactly who showed up. Miguel and Ralph, showed up on time, very friendly and out going. They did their job quickly, thoroughly, and explained all of the features. Clean all the trash and hauled it away. I will forever recommend Mattress Land. The whole team works together to get what you want, and when you want it.

I don't usually leave reviews before I receive delivery on an almost $4,000 purchase, but I'm going…read moreto go out on a limb and leave this review anyway because I can always lower my rating. I really hope that I won't have to do that... I stopped in at Mattress Land because the Tempur-Pedic website lists them las an Elite retailer for Tempur-Pedic mattresses. I was promptly greeted by the store manager who listed to my needs. There was absolutely no pressure from Wesley while doing my Goldilocks routine of determining which mattress was just right. I couldn't figure out which set was better so I was given the computerized SleepFIT test. Wesley entered my info into a computer. He then had me lie down on a bed with pressure sensors which determines which type of bed and pillows are recommended for you. A printout lists each of the mattresses available at Mattress Land that should be right for you. My mattress set purchase also included a pair of Tempur-Pedic pillows at a value of $300. I really appreciate the no pressure environment that I experienced in order to make the correct choice for my aching back, neck and shoulder.

I came to Bob's Discount Furniture to buy a dining room set for my niece. Bob's offers a large…read moreselection of furniture and accessories for every room at affordable prices. The store is spacious, clean and stocked with all of their furniture options. We worked with Josie who was great as she patiently helped my niece select her table and chairs, along with an area rug for underneath. We were able to see the set in the store, but we were told to expect a wait of 7 weeks for the dining set to be delivered. It did not take 7 weeks...maybe 3. Josie kept us informed along the way. The furniture at Bob's is affordable and can be a good value if you are only looking at the cost, but I'm not exactly sold on the quality.

Stopped in and needed some furniture to quickly furnish an office. Carlos helped us find items that…read morecould leave the store that day, and made checkout a breeze. Thank you!

Loved our experience! Daniel & Brenda were super helpful and knowledgeable they helped us find…read moreexactly what we were looking for! Super nice and patient. They delivered our items very quickly and at the perfect time! Would definitely recommend! Thanks again! In love with our new mattress!

This place is a hit and miss . The business does amazing! job on selling the mattresses no doubt …read more . But doesn't take the time to answer too many questions on their inventory . . So make sure you know exactly what your looking for when you walk in to make a purchase otherwise it'll be an unpleasant rushed experience. It's understandable and great that businesses do in fact get busy with messages and calls, but even better.. when a business and can still run super busy business and still take the time to cater to customers needs . They recommend in person visits and have little patience for over the phone questions . (Yes we understand there are too many to choose from and can not explain every single mattress,) however it's never what you say, it's how you say it. Busy or not, customers deserve great customer service .

After a lot of research and testing, we decided to invest in a Tempur-Pedic mattress. We know it's…read morea significant investment, but we're choosing to invest in our health, our sleep, and our future. Hopefully, our future selves will thank us! A huge thank you to Martin for providing exceptional one-on-one customer service. He was incredibly knowledgeable, patient, and took the time to answer all of our questions without ever making us feel rushed. His professionalism made the decision much easier. Our new bed arrives in three days, and we can't wait to enjoy many restful nights ahead. Thanks again, Martin!

She was the best sales person I've dealt with in ages. Customer service seems to be becoming a lost…read moreart super quick, but Mattress Firm was definitely an exception to that rule. I would recommend a my body that was in need of a mattress give the knowledgeable staff at Mattress Firm a try.

Fast & friendly. They had exactly what we needed a queen size for mattress, and he threw in the…read morebase because that's what we needed and sheets and a mattress Cover. Time Will the mattress will hold up.

Bought a king mattress from this business about 6 months ago. Experience was great.... however 6…read moremonth later the mattress has collapsed on both my wife and my side(significantly). Because of my experience with such a friendly staff I had an expectation that they would take pride and have dignity in their product and make this right! I was sadly wrong! I reached out to the phone number provided and was told they would "get back to me" needless to say I'm writing this because this company does not care that they sale faulty beds nor to make things right if/when one of their products don't work out! They did NOT GET BACK TO ME... not even a "I'm sorry" I plan on making sure I let my friends know through my expressive network NOT to give business to these people!

CONSUMER CAUTION We purchased a Tempur-Pedic mattress and…read moreadjustable base from this store in May/June 2025 for approximately $5,000. Our written sales contract included a $500 bedding accessory credit. As of December 16, 2025--over seven months later--we have still not received all accessories owed to us under that agreement. Since the purchase, we have contacted the store multiple times seeking fulfillment. We were given inconsistent explanations, including that items were sold out, already shipped, or should have already been received. The contract does not limit or define how the accessory credit must be used, and the written restrictions were disclosed to us at the time of sale He also did not put the amount next to each accesory item youre supoose to be getting so, Im not sure if youre getting the full $500. In November 2025, after continued follow-ups, we went into the store in person. We declined used demo items after the 6 mo of no product and failure to deliver and instead selected two new Tempur-Pedic pillows for him to repurchase. We received an "invoice" and were told the items would be delivered to the store and then hand-delivered due to prior delivery issues. As of today January 2026, those pillows and additonal acessories have still not been delivered. Imagine that. Based on our experience, we believe consumers should proceed with caution. In our opinion, it should not take months of repeated follow-ups to receive items that were contractually promised and paid for. The ongoing delays and shifting explanations raise concerns about reliability, follow-through, and customer accountability. Consumers may wish to be aware that under California consumer protection laws, businesses are generally required to: -Deliver goods as promised -Avoid misleading representations -Fulfill contracts within a reasonable timeframe. IMO The furniture deal fails to do all. You really cant please everyone, especially when this is your conduct. In researching this issue, I became aware through publicly available court records that this business/owner has previously been involved in lawsuits related to customer disputes. While others may have had different experiences, this information combined with my own, causes concern for future consumers.

Honestly I'm saddened to write this review. Christopher seems like a nice guy. But we've been…read morewaiting 3 months to get our furniture we've already paid for. We were told we would get it a week after purchasing it. The communication has been a 0/10. My calls go straight to voicemail. My text messages always go unresponded. In the rare cases I get a response it's always an excuse then promising it will come next week. But then when next week comes around and we get let down again our furniture is still not coming. We STILL have not received our furniture. And I have no idea when or if I'll hear from the owner again now that the business has moved locations.

Went at 730 and they closed but online states they close at 9pm. I've been there before late. I…read morewas walking up as a worker was locking up and claimed they're always closed at 7pm I didn't appreciate the worker lying very unprofessional

I had purchase a double recliner with a section holder in the front. I paid for a 4 year warranty…read moreof $290 for it this was in April 2025. They told me if anything happens to it we will come and fix it or replace it for you. Well that was not true. I went to the VA Hospital for surgery came back and I called them to tell them there was a mark on the recliner seat they asked me what is it from and I told them I don't know, then they asked me when did it happen well I told them I didn't know. Well the day after they called and they said the claim was denied because I didn't know when or how it happened,paid for a 4 year warranty and got nothing in return. So I learned on thing I will NEVER EVER PURCHASE ANYTHING FROM Mor Freakin furniture again nor should you. I'm going to Lazyboy and purchasing a complete couch and loveseat. At least Lazyboy warranty is for LIFE.

I purchased a new bed and it's way better than the sleep number. I actually got it from Costco…read more They charged me to come out to look at my bed to see what was wrong with it and told me I needed an upgrade for the pump because it was outdated and would comply with the new system upgrade. Disappointed

We purchased our California king sleep number 2 yrs ago. It's now starting to act up. The settings…read morewill not change. I can't sleep!! They sent out two guys who did not know what they were doing they asked me to raise my bed to 100 and Wala my bed was fixed. I have severe back pain and arthritis in my body so I really need my bed so I can get a good nights rest I've been having very painful nights I will be calling this company again and they better not send the same two dudes that came before because I'll tell them to hit the door! Make sure they send somebody who knows what the hell they're doing and not waste your time and bullshit you! SleepNumber hire some intelligent folks that knows what the hell they're doing!

They were extremely helpful!!! I didn't feel rushed at all. They let me look through the showroom…read morewithout hovering. Great customer service. No pressure to buy right away. Very helpful

I received my couches however, I have not received all items included in my purchase, specifically…read morethe pillows. It has now been several months, and despite multiple attempts to resolve this issue through phone calls, I have not received consistent follow-up or a satisfactory resolution. Each time I have reached out, I have been told I would receive a return call, but no follow up has been made. Additionally, I have found the customer service experience to be dismissive and unhelpful. I requested a refund for the missing items, as I paid for a complete order that was not fulfilled. I was informed that the only option available is store credit, which I do not find acceptable. I should not be financially responsible for an error on your part. I had tried speaking to the manger as well and no response whatsoever. VERY UNPROFESSIONAL AND I DONT RECOMMEND BUYING FROM THIS PLACE! My dressers I ordered also were also in very bad condition!