Just bought a mattress 2 weeks ago from the Original Mattress Factory on Portsmouth Blvd in…read moreChesapeake. It was a great experience from start to finish. Patrick, the associate, was very helpful and answered all my questions completely. This is definitely not a "pushy" sale business where you feel pressured to purchase before you exit the store. I took all the information Patrick gave me and went home and slept on it (on my old and lumpy mattress!) and went back the next day and purchased my new mattress. He was very accommodating in scheduling the delivery and set-up. And I can't say enough about the two guys who delivered the mattress. They were pleasant, polite, and very knowledgeable. Thanks to everyone at Original Mattress Factory who made this the best experience ever. I'm sleeping happily ever after! Martha Suffolk, VA

Second adjustable bed bought from OMF. Purchased a new Serenity adjustable base and latex…read moremattress. Super comfy!! My previous adjustable base had been purchased from OMF in 1999. It still worked fine but was getting a tad creaky when adjusting. This new base is super quiet. I love it!!! My salesperson was helpful, knowledgeable and the more important point is he wasn't pushy at all. The 2 delivery gentleman were great as well. They set everything up, and hauled my old base and mattress out. When I asked how they disposed of them, the company donates these items to Habitat for Humanity!! Quality products at a reasonable price and helpful personnel. Highly recommend!!!!

Alex, thank you for the outstanding customer service you provided to my sister-in-law and me during…read moreour visit yesterday. Alex is respectful, knowledgeable, patient, professional, and genuinely kind. From the moment we walked in, he took the time to explain everything step by step, making sure we understood all of our options. We had a difficult time deciding on the right products, but he never once made us feel rushed or pressured. Even if he had other customers or appointments waiting, he never let it show. During our entire visit, we felt like we were his top priority. Unfortunately, this level of customer service has become rare. Alex's passion for helping customers, attention to detail, and professionalism truly set him apart. He is an incredible asset to Bob's Discount Furniture. In my opinion, he has all the qualities of a future District Manager, Regional Manager, or even a corporate executive. Because of the experience Alex provided, I will gladly recommend Bob's Discount Furniture to my family, friends, and members of my church. I'll also encourage them to ask for Alex specifically because I know they will receive the same exceptional service we did. Thank you, Alex, for making what could have been a stressful shopping experience enjoyable and memorable. Bob's Discount Furniture is fortunate to have you on its team.

Update after delivery:…read more The furniture was delivered within the expected time frame. The crew was knowable and FAST! Trash was taken that was created. My furniture feels sturdy. It's worth the extra $100 to do a white glove delivery. Setting up a loveseat, couch, four chairs and a table only took 40 minutes. They were rockstars.

We love Brandon House Furniture. We bought a complete bedroom set in 2015 there and we love it. It…read morehas stood the test of time. We decided to go with a king-size bed this year, but wanted to keep the rest of the set. Unfortunately, Brandon House does not carry that brand anymore. I went to a few other stores and they wouldn't help us. I went back to Brandon House and lamented to Brandon about the time I was having trying to find a the king bed frame. Brandon went out of his way and went through hoops ordering just the frame for us from the original company. It took 6 months of back and forth hassle with the manufacturer. But, in the end, Brandon House Furniture delivered! They definitely went the extra mile for us. We love the complete set, and wouldn't hesitate to shop there again. Thanks Brandon House furniture.

The "Goldilocks" store…read more There are only a few furniture stores in Suffolk. I visited all of them in search of a recliner. Manual recline, leather on the touch surfaces. Was that too much to ask? Maybe. One of the "budget" stores only had cloth covered. The overstuffed cushions were a sign of ...well... I will let you decide. Nothing felt right. A second store had mostly motorized recliners. One even had a full leather cover. Unfortunately it was double my price range. Then came Brandon house. There was more than one that fit the criteria. I eventually decided on a Parker Gemini. But by now there was no rush. So I went home to compare prices with other Parker dealers, internet and retail. Brandon House tied for the lowest price. I felt like GOLDILOCKS. Just right! The color I wanted was on back order. That is a supply problem corroborated by other stores I called. My chair arrived after 8 months and it was worth the wait. Thank you Brandon house.

Most furniture stores have similar items. I shopped several before making my purchase and I went…read morewith this location because their selection, quality and value were more than reasonable but the customer service was amazing.

My experience was excellent. I originally called and inquired about a mattress and then came in the…read moresame day. All staff that assisted me were kind and courteous and the entire process was quick and hassle-free.

Horrible customer service. Do not purchase furniture from these people. Poorly made furniture and a…read morewaste of money. The legs fell off of the dresser 2 days after I got it!

I have lived in Suffolk for almost 3 years and this is the first time I ventured into this store…read more Who knew such beautiful furniture was inside? This entire shopping plaza needs a makeover but sounds like the city won't let them. Upon entering, an older southern gentleman came over and introduced himself to me. Buster was his name. He asked for my name and told me about the deal they have going on. Then he let me look around on my own. I found some lovely pieces. I hope to go back soon to purchase a comfy chair for a reading nook in my bedroom. Before I left Buster asked if I had any questions. We chatted about Suffolk for a bit and then he handed me his card and a calendar magnet. The service was wonderful!

Pam Palmero did a stand up job. No pressure, took the time to answer my questions, and made sure…read morethat the sales experience was top notch. She definitely proved herself to be an asset. The furniture purchased thus far has been great for the price and the personnel that delivered the products were professional in every aspect. Would definitely recommend this establishment as a place to shop for furniture

Service was good. Of course they work on commission , the selections of stuff Great .. some stuff…read morewas cheaply made and over price ...

Went in to buy my first ever mattress and was pretty lost on what to do. Luckily a lovely woman…read morenamed Fortune helped me out and keep it in my price range and made the whole process quick and easy.

Great selection and great service! Micah was a pleasure to work with, and was able to help my wife…read moreand I find the pillow we needed. Would recommend!

Sam was super helpful. My boyfriend and I went in knowing we were not able to purchase a bed that…read moresame day. Sam made sure we were ready to go when the time came for us to purchase. He walked us through the financing process and gave us great explanations of the benefits of the beds we were looking at. He listened to our requests regarding price, quality, and overall comfort and suggested a fantastic bed. I will be sure to update this review once we receive the bed and have a chance to experience it in home.

Best experience I've had when selecting a mattress! My boyfriend and I just moved to Virginia and…read morewe had to start from scratch with our apartment. The gentleman who were there we very inviting and helped us pick the best mattress for us. They weren't trying to sell us anything, they were helpful in what we wanted and just showed us everything in our price range. I definitely recommend this store to anyone looking for the best mattress.

People were overly nice, selection for what I was looking for was minimal. But I found something I…read moreliked and the price was within my budget. Then the dance started around the delivery cost and set-up. 199.00 for delivery and a 100. 00 for set-up. So I chose pick-up along with the warning it will be in boxes.

They had lots of furniture to offer, it was all too big for the small space that we had. They…read moregreeted us as soon as we walked in and checked up on us fairly frequently. They answered all our questions.

I had Kim and she was so on top of exactly what I wanted, she recommended I try out everything too…read morewhich helped me find out the exact type of bed I wanted. I came while there was a sale and saved a lot too. On top of that, I was even able to put my bed on hold while I get a place figured out and you get 120 days of holding. Thank you Kim!

I had the best time today buying my purple mattress . Robin was a joy, she was so helpful and…read morepleasant I didn't mind spending money, lol. I wish everyone that worked with the public had her attitude and work ethic. Robin it was a pleasure and when I'm in the area I'll be stopping by and saying Hey to Rhonda, lol!!! Thanks for a great experience !!