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    Mattress Firm Watauga Crossing

    3.6 (12 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    3 years ago

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    110
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    3 years ago

    Wonderful service! Very nice, very knowledgeable, and a very clean store. Super happy with our purchase and the attention we were given.

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    4 years ago

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    11 years ago

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    11 years ago

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    10 years ago

    Doug was awesome. Buying a mattress was easy.

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    12 years ago

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    11 years ago

    This is the second time we've been here in a month to purchase a mattress. We've received great service from Daniel Wood!

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    11 years ago

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    12 years ago

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    12 years ago

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    Sleep Experts Keller

    Sleep Experts Keller

    4.1(15 reviews)
    0.5 mi
    $$

    Let's talk about my experience. A gentleman named Peter and I sadly didn't get the name of the…read morewoman either. What can I say but they did such a phenomenal job. I was stunned as I walked in with my girlfriend and was greeted so warmly. Offering a water in this Texas heat, life savior. The detail about it, Peter was kind, spoke to me as if he knew exactly what I wanted. Offered me this simulation on bed rest and showed me a mattress that worked for me and my girlfriend. Showed me a variety of beds, letting us test them out. The way he spoke about his knowledge on comfort, I felt like I was in class. I was low key astonished, to be honest. It got me looking up comfort history for beds and just wow. I bought a mattress that day

    For me the term "Sleep Experts" has taken on a whole new meaning. They are asleep on the job!…read more My wife and I bought a split king bed and adjustable base with LED underlighting plus two black touchpad remotes (over $5k) from Kenny at the Keller store on Denton Highway and North Tarrant. The delivery driver and helper set up the bases and installed the mattresses. The driver tested one of the two bases then raced outta here. PROBLEM ONE: The remote did not work properly on the untested one. I actually had to hold the remote under the bed to get it to work. They sent another team out with a replacement base and remote that afternoon. They disassembled the old base, installed the new base and left. PROBLEM TWO: The new base they brought out was an older version - not matching the other base (perhaps refurbished but who knows). It had a silver remote (not a touchpad) and a standard light bulb for underframe lighting rather than the LED. I called the store manager and told her I wanted the SAME BASE AND REMOTE on both sides of the bed. She tried to convince me otherwise saying they were the same product and it happens all the time but I wasn't accepting that. Eventually she agreed to send the other. PROBLEM THREE: Several days later a delivery team arrived. They disassembled my base, took it out to the truck, then opened the new box and... low and behold they brought the wrong one yet again. It should be noted that each time they come out they only commit to a date, so we need to make sure someone is available at home ALL DAY to receive the bed. The night before, they give you a two hour window via automated caller narrowing it down, but once you clear your calendar it remains cleared. PROBLEM FOUR: I spoke to the store manager, Melanie. She told me she checked and "actually the silver remote and base with light bulb is the newer version and the black touchtone remote and LED model is the "old model" and they don't make it anymore. She offered to bring out a replacement for the black remote and LED. I told her I needed to research it first because I don't believe her story! Nobody is phasing out LED's in favor of light bulbs and moving from touchscreen remote in favor of the old type push buttons. I immediately contacted the manufacturer, Leggett and Platt and spoke with Alisa in customer service. Amazingly, she confirmed I was right! The newest version is the black remote and LED light. They discontinued the other one because they had lots of problems with it. MELANIE AT SLEEP EXPERTS LIED TO ME in an effort to make this go away! I called Melanie back and informed her, and she ultimately offered to upgrade us to their top base model at no additional cost. I must say this type of treatment of retail customers went out the window many many years ago now that social media is available. This interaction thus far has been regrettable! I'm waiting now on a delivery date for my two new 900 model bases! We'll see how that goes, but I'm not holding my breath!

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    Sleep Experts Keller - Bring the whole family. Your kids will have things to occupy them while you pick out your next mattress!!

    Bring the whole family. Your kids will have things to occupy them while you pick out your next mattress!!

    Sleep Experts Keller
    Sleep Experts Keller

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    Brook Furniture Rental

    Brook Furniture Rental

    4.4(7 reviews)
    19.5 mi

    UPDATE: After paying for the full 6 months, but arranging for their pickup a few days before the…read moreactual end of contract due to travel, they now charged me an early termination fee plus taxes! Nothing with this company has worked properly or smoothly. From our first communications to the latest. Surprisingly they randomly billed us for 3.6 months ahead (we now owe only around $50 for January). This is after they first sent us warnings about our credit being harmed if we don't pay, after we had worked out and given them our account information to bill automatically each month. It took 2 weeks to get that sorted out, while we continued to get notices that we were delinquent. The quality of the furniture is ok, but our coffee table had a major dent in it, as did the chairs (one of which is clearly loose and wobbly). They did do a good job with switching some things out after we realized we needed to change a few items on our order. Their delivery people were good, but every interaction with the office has left a distaste in my house which has lead me to forewarn everyone here not to use this service. Find someone else if you can. Of further concern - when I originally was seeking a furniture rental company, BFR had listings here on Yelp for Dallas, Austin and San Antonio. None of those listings are here any more and now it seems I am the first new person to leave a review. Not sure why or how they were able to get their listings removed, but very very suspicious.

    I am extremely pleased with Brook Furniture from the initial sign up, delivery, set up to the…read moretermination of service. The responsiveness and professionalism of Kimberly S Sanchez was a major plus. She was there for my 3 month contract. And she was responsible for the 12 month contract that followed. The pieces were great and the service was fantastic. I cannot say enough about the essential bundles for kitchen, bath, and bedroom. They made life a little less complicated. Thanks again, Earline Sims

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    Brook Furniture Rental
    Brook Furniture Rental
    Brook Furniture Rental

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    Mattress Firm Watauga Crossing - mattresses - Updated May 2026

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