I ordered a mattress from this place paid a £50 deposit to go through finance even after getting the approval they could not tell me if I could have my matress even after my order confirmation . They told me I entered my address incorrectly even though it printed out correctly on the order confirmation they then asked me to pay another £50 I am seriously considering cancelling the hole thing the staff on the phone where not very friendly or helpful read more

I was a little apprehensive about ordering from Mattressonline, as I could only find negative reviews online, but their price was significantly lower than anywhere else. I ordered a mattress a week in advance, and the day before delivery I was sent an email to confirm dispatch. The mattress arrived the next day, before 1pm as expected, and was as described. The only downside of mattressonline is that while I knew the delivery driver would only bring the mattress to my front door (they want £40 for a proper two-man delivery), the courier phoned me to ask for help with moving the mattress from his van to my house as it was too heavy for him! I would use Mattressonline again, but unless you're happy to move a mattress yourself, make sure their price including two man delivery, is lower than the competition before ordering. read more

Delays after delays, First off, give us the lead time of 14 days on the order form then turns to 21 days when we ask them direct. The delivery date arrives, work from home to wait for them, their vehicle broke down, fair enough but then the depot called to say that we can't be bother to get a replacement vehicle (effectively). Let's reschedule. Very annoyed and still no bed in sight. read more

We had a delivery yesterday from mattressonline of a bed, mattress and sofa bed. Prior to delivery I had a confirmation text of anticipated arrival time and received an updated text nearer the time. In addition, I also received a phone call from mattressonline direct confirming an expected delivery time. On arrival driver Mark and colleague introduced themselves as the delivery team from van one. They immediately unloaded the bed and mattress and within no time had them assembled in our bedroom removing and taking away all packaging and the old mattress. They then delivered the bed settee which was quite heavy again removing all packing. All in all an excellent and professional service. Regarding the six foot Silentnight lift up divan bed and a pocket sprang mattress very pleased with the comfort and had an excellent nights sleep, so far very pleased with our buy. Cannot comment on the sofa bed as not yet slept on it, although very comfortable to sit on. read more

I recently purchased a king-size mattress from mattressonline to replace my ageing Slumberland. The on-line description sounded great, the specification was good and the price was reasonable. Mattress was delivered and installed on my bed and was a HUGE disappointment - hard as a rock and in my opinion unusable. The comfort rating system used by mattressonline may be subjective and down to individual interpretation but what I received was unrecognisable from their description and comfort rating. Still needing to sleep, I searched their website and found the softest mattress on their rating system and ordered a replacement. I then contacted customer service to find if I could return the unused and unusable mattress to which the answer was yes. I naively thought that the delivery company would collect and return the unused mattress. I was informed this is NOT the case, they only deliver and would not collect. Undeterred, I tried to find a company that would collect and deliver the mattress back to mattressonline. I really struggled to find anyone who offers this service for king-size mattresses but eventually found a courier who promised to deliver but let me down at the last minute. I found another who agreed but failed to collect. Third time lucky I found a courier who collected and tried to deliver to mattressonline only to be turned away because the item was not delivered back within 14 days. I was not aware that mattresses had a 'best before' or 'sell by date' but I am obviously wrong. Mattressonline were kept informed of the situation and I have an extremely long email trail to prove it. Situation now is that the courier has a brand new unused mattress in storage that mattressonline refuse to accept back - I even offered to pay a handling fee but even this is not acceptable to them. I now either have to pay to have the mattress delivered back to me OR pay the courier to dispose of the mattress. I will never deal with this company again and I would not recommend them to anyone. read more

Avoid this company at any cost. I ordered a Breasley mattress for £259 and was told it will be delivered on monday , took a day off work and mattress never arrived on that day , so phoned them up on tuesday and they said it will be delivered on wednesday , so I had to take another day off as they said it could be any time between 7am to 7pm . The mattress arrived on that day , when I opened it I noticed that it had a big hole on the back of it , the packaging was intact and as the mattress was rolled up in a bag it suggested that the damage was not due to transport, so I phoned them up straight away and sent some photos of the damage area and they said they will get back to me , then they said they are waiting to hear from the manufacturers so it can be repaired under warranty , I protested that I did not deal with the manufacturers and this is a matter between mattressonline and manufacturers . several emails was sent between us with no result , then I decided to take a closer look at the mattress and noticed that this is not even the mattress I had ordered , they had sent me one of their own brand mattress ( I ordered a Breasley and I received a Mattressonline brand) . Checked their web site and , the mattress they had sent me was advertised for £199 , £60 cheaper than the one I ordered . So I had to take more photos of the mattress and send it to them , they said they will exchange it for me , by this time I had had enough and asked for a refund and told them with appalling level of customer services I do not want to buy any thing from them . they refused to refund my money until they collect the wrong and damaged mattress first , which meant that I had to take another day off work , three weeks is gone since the problem started , the mattress is supposed to be picked up tomorrow and I had to put this heavy mattress in a bag and bring it downstairs . by dealing with a bigoted customer service person in that company the inconvenience and stress it caused me is indescribable , I intend to put a claim through the county court for loss of earning and all what I went through , so please avoid this company who seems to be run by a bunch of cowboys read more