I've had nothing but amazing experiences at Maurice's. The manager is always incredibly friendly, and when I'm shopping with my kiddo, they even let her color on the mirror with dry-erase markers--which makes the experience so much easier and more enjoyable. The staff truly goes above and beyond with their customer service, whether it's checking in, helping me shop, or finding items online. I absolutely love the associates and this store! read more

I returned a pair of jeans(an online order) which I had received and it was the incorrect item that I received last week to the Jacksonville store. So, I decided to Christmas shop and also replace the pair of jeans. A week later, and I decided to look in the bag, it had been in the trunk of my car, and the jeans are not there, I did not get them from the store. $67.00 jeans. I call the store, well, they dont know what to do, its been a week, they dont have them in stock now, and this is coming from the manager, She doesn't know what to do, I told her a new pair of jeans would be nice, but she doesn't know, because it has been a week. I explained to her that I am not paying for something that I didn't get, and although I did have to use some choice words with her and she didn't like them, I want the jeans, which are no longer in stock. The manager doesn't want to talk to me, she wants her manager to speak with me which is fine, because I really hate to speak with some incompetent imbecile that doesn't know what to do and calls themselves a manager. I have had my fill of inept boobs working retail that can never seem to get it right. Buh Bye Maurices. I'm not satisfied with your shitty service and your manager should be fired for not knowing what to do, it is a no brainer, get a pair of jeans for me. Your salesperson that rang me up screwed up and did not put the jeans in my bag and they did not make it to my home and I did not get them. I want what I paid for, maybe the salesperson needed new jeans and she took them. read more