I had just drove up to menu board and the drive through young lady is asking me if I am using my…read moreapp. I said yes but hold on a second. I was getting a few details from my grandkids about drinks and special orders. There was no line behind me and maybe 2 cars ahead of me. This lady is rushing me to order and I again said hold on because I had 3 young kids in car and I needed a moment. She took this personally. I completed my order then she piped up as soon as I was done and asked if she could take my order. She acted like she didn't hear me and there was no one else in line. Get a life. I don't know why we are paying her $20/hour for lousy, immature customer service. And quit badgering people while we are trying to order. I worked at McDonald's in Redding and Dave McGeorge never would've put up with that nonsense.

I'm here at 1 o'clock pm on a Friday afternoon and there's three employees. One in the…read moredrive-through one at the counter/ getting food and one cook. I ordered a fillet fish with extra tartar sauce and I got a fillet fish with no tartar sauce because they don't have any tartar sauce. I will never come here again

Covered outdoor tables. Dog friendly with a bucket of water for the pooch. Ordered two cheese…read moreburgers $16 and they were tasty! Red onion, American cheese, just the way i like it. We left very full and happy. I recommend.

The short blonde haired lady was RUDE and confrontational ;argued with other customer about what…read moreshe wanted to order. When I ordered for burger by itself and she charged us for a meal. Also she charged us Administrative fee not letting us know. I don't mind paying if customer is great. Bartels menu is confusing, Food is okay. WILL NEVER GO BACK AGAIN!!!

I'm headed home from Washington state. This place could be called the Burrito Bambino because my…read morechicken burrito and my wife's machaca burritos were the size of two toddlers! I don't usually get beans and rice in my burrito but something just told me to get the full experience; and let me tell you, it was an experience! Perfect beans, delicious chicken and rice, perfect amounts of sour cream and cheese etc. topped with their delicious green sauce... HEAVEN! I have half the burrito left and I'll be finishing that baby tomorrow! I will definitely be back on my way to Washington

The Anderson location has fast service, it's clean, and they serve good food…read more Definitely worth a second visit.

My five-year-old granddaughter and I order on the kiosk…read more we say dine in they threw the chicken fries and the french fries in a bag forgot her orange juice did not give her her dipping sauce. They are not doing a good job Less than 1 star

Stopped here with my dad and we got food to go for our family. This place has been updated with a…read moredouble drive thru. The lady associate spoke very clearly and took our order and was patient with my dad. The Whopper cheeseburger and onion rings were very tasty. I would recommend this place to others

Great little home town restaurant with wonderful comfort food. Service was outstanding and the food…read morewas wonderful, of course we will be back, next time we are through!!

Nice service, clean inside, lots of options, food was solid. A local favorite for gathering…read moretogether!

Happened to be in the area and was hungry so we stopped despite past experiences that weren't…read moregreat. After my last review, management said they cleaned up so I gave it a chance. Staff was friendly (made sure we had sauces ect..) and the place was actually clean and without a single fly in sight. Better than either of the Redding Jack in The Box stores.

The worker in the kitchen was very loud about complaining about our order even tho it was ice cold…read more Our tacos had to be made twice. Normally im very nice when I complain but I left the food on the counter the second time and left.

Dear Sonic Customer Relations Team,…read more I am submitting a formal complaint regarding repeated order errors, poor customer service, and the inability to obtain a refund for items that were not prepared correctly at the Anderson, California location. Order #10003691576009 was placed through the Sonic app for pickup at the Anderson, CA location. The order was missing a medium cheese tots item totaling $4.09 plus tax. Order #1000372031168 was also placed through the app at 1:33 p.m. and included a large cheese tots with onion, totaling $5.09 plus tax. This item was incorrectly prepared with chili, which poses a serious concern as my co-worker is allergic. I arrived approximately 10-15 minutes after placing the order, checked in through the app, and selected stall #2. I waited approximately 10 minutes with no response before going to the door for assistance. No one acknowledged me, so I returned to my vehicle. The food was finally brought out about two minutes later. Both orders were taken back to work, where the errors were discovered. Attempts to contact the Anderson location by phone were unsuccessful, as the phone rang repeatedly without being answered. When I contacted Sonic customer service for app orders, I was advised that the only options available were a food replacement or a $5 Sonic gift card. Due to ongoing issues with this location, we declined both options and requested refunds for the two incorrect items totaling $9.18 plus tax. I was informed that refunds could not be issued and that the complaint would be escalated. On 12/19/25, I received a call from the manager of the Anderson location in response to the escalation. She stated she could only offer the same options previously presented and was not authorized to issue a refund. She directed me back to customer service, stating they were the only ones who could process refunds. Customer service was contacted twice more. Both calls were disconnected, and no return calls were made. A chat through the Sonic website again resulted in being told the Anderson location had to process the refund. No other resolution was offered. To date, no refund has been issued. Unfortunately, this is not an isolated experience. Within the past week, a co-worker ordered a Reese's Sonic Blast late at night and discovered the candy was only lightly sprinkled on top instead of mixed throughout. On another late-night visit, the same co-worker entered the drive-through, was told someone would assist her shortly, waited over two minutes without further response, and ultimately drove away. It is unacceptable that attempting to obtain a simple refund of $9.18 plus tax for incorrectly prepared items has required multiple calls, extensive wasted time, contradictory information, and ultimately no resolution. This is the only Sonic location in our area, and the ongoing service issues make it difficult to justify continued business. I am requesting a refund for the two incorrect items and a review of customer service and operational standards at the Anderson, CA location. I would appreciate written acknowledgment of this complaint and confirmation of how this matter will be resolved.

Have not gone back since being intentionally short-changed by register attendant. She had had an…read moreattitude and was aggressive when I asked about the change discrepancy ($10). She insisted an error was not made and attempted to gaslight me. It is clear she is stealing from customers.

I love this place! I went the other day and bought the Philly Cheesesteak while listening the rod…read morewave. 10/10 would recommend while listening to rod wave.

Eric the manager went above and beyond with my order I can't thank him enough also great locations…read morefor trucks drivers