I'm skeptical on if I should really give 4 stars or not but I will say the customer service alone earned these stats but we come for service to be done right. From the first day I drove up I was greeted outside they came and talked to me in the car and we got things done in an okay time manner. Well after the oil change no one was aware on how to reset my car so the light all month kept saying I need to change my oil after 2 weeks and they said I was good on oil but I keep getting notifications about it which is giving me anxiety. The second time I went it was to tighten the lug nugs or whatever they're called and that took over an hour because I honestly think they forgot I was outside waiting I'm assuming. I will say I love how one of the gentlemen came to show me what was wrong with my rotors and showed me what it was supposed to be like and was able to quote me as well. I just don't know if I'll be going here or to the dealership because the price was a lot. Went from 4 star review to 3 star review because the "owners responses" you can tell this person doesn't really care about customer service just ratings and doesn't address a lot of concerns or provide solutions to the reviews and responses I've just read. I've done better than that. Idk. Just gave me an ick. Sorry Mavis read more

Place is jokes tell you 1 hour it took 6 to change 1 tire!!!!! Will definitely not recommend to anyone

Highly recommend this place! I came by without an appointment and Kevin helped me get an affordable new set of tires. He and the team were professional, transparent, and accommodating. Fair pricing, honest service, and excellent customer care. read more

I will never return to Mavis Discount Tire in Bala Cynwyd, and I certainly won't recommend it. I had an appointment. I came at 9:30am for an annual inspection of my electric car and sticker. They started working on my car at 1 pm, and I left at 1:30pm, as the inspection took 30 min only. I was waiting for several hours. It was cold and icy outside, so I had plenty of time to sit inside and observe how things really work. Appointments don't seem to matter here--especially if your service is inexpensive. If you're there for an inspection or tire rotation, expect to wait while higher-profit jobs (even walk-ins) jump the line. I was the only inspection that day, I think I now know why. Lesson learned: if your appointment isn't profitable enough, it isn't really an appointment. read more

Buyer beware! I came in with a 10 a.m. appointment for a tire rotation and alignment that was supposed to take no more than an hour, but there were two cars ahead of mine. Despite being told I would receive updates every 15 minutes, that never happened. Two hours in, they said my car would be off the rack in 20 minutes, but by the three-hour mark, they still had the wrong paperwork for me. After another check, I was told it would be yet another 20 minutes, as they still had cars ahead of mine. Now, over 3 hours and 15 minutes later, I'm still sitting here with no clear idea of when I'll get my car back. Ladies, avoid this place at all costs. Don't waste your time. I will never return to Mavis Discount Tire and certainly won't recommend it to anyone. There's a reason "discount" is in their name--lesson learned, you get what you pay for. read more

2nd time using Mavis for oil change. Same great experience. All the workers are extremely nice.

Service, quality, value, ease of scheduling, wait time, cleanliness of facilities, courtesy of staff, convenience

I wish my experience was better..especially because this location is near my home..but it wasn't to be sadly! My experience started off pleasant enough..I called to have a tire ordered the day before and was told to arrive after 1p the next day for service! I arrived at 4p and checked in on my arrival, but quickly noticed the waiting room of disappointed and grumpy folks who looked ready to join together and fix their damn cars themselves! Haahaa After sitting one hour..I became the ring leader and urged everyone to inquire on the status of our vehicles! I was told my car was in the garage..after another hour I realized that was just a location change..but no 'actual' work was being done? The same status for a few other customers? I need to mention I was here for a simple 'tire change'! I hit a pothole..riding on my donut..switch out the tire and send me on my way..why two and 1/2 hours? It is clear that this is a new location transitioning from the former STS Tires. What is clearly needed is a front of house person to communicate with customers on status of repairs! This may address folks not becoming an angry mob and looking pissed off and scaring away new customers when they arrive for service! Really 2 stars..but tech was helpful and assisted with my road hazard warranty at checkout..added star! Will I be back...doubtful.. read more

Mavis Discount Tire - Tires Near Me - Bala Cynwyd, Pennsylvania

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Went to the one in Sinking Spring PA...when my husband said to the manager..."the tires looks like dry rot"....she agreed and urged us to get them replaced....we read reviews. So decided to go to our local mechanic and he said, no they were not dry rot...we went to our car dealer and they also agreed not dry rot......Mavis seems to me only interested in making money read more

never ever use this place. mavis tire is the worst most crooked auto repair business. wittnessed them purposely breaking my car. very rude and lie and decieve. they should be sued out of business!!!!! can't say enough of how bad they are!!!! never ever use them!!!!- read more

The crew who works at this location (Bala Cynwyd) is seriously fantastic - they've shown tremendous integrity and rock-solid fairness across a situation that they could have easily exploited for their gain, or simply waved off as not their problem. The story: I had four tires replaced on my daughter's car in January. A month later a back tire deflated. We brought it back and Carter, the manager, promptly had the tire re-sealed at no charge. Roughly two months later the same tire went flat, but this time it turned out to be a screw in the tread. Again, they promptly repaired it. Then three months later the same tire deflated again. There was no apparent problem with the tire when they re-inflated it, but rather than release the car, the assistant manager Kenny personally spent the afternoon investigating, and found a spot of corrosion on the rim that could have contributed to a poor seal, and the deflation issues. He cleared the corrosion and re-installed the tire *at no charge* (with Carter's blessing) and got us on our way. The bottom line, Kenny said, is that he manages the cars that come through the shop as if they were carrying his own daughters. I get the strong sense that Carter works the same way. As long as these gentlemen are running this location, I'd urge folks to give them your business, and your patience. It's a busy operation and tires/cars are complicated as hell, but they are clearly committed to doing the right thing - and doing it well. read more

I went to Mavis Tire to get two tires. The person at the front tried to convince me that I needed a third tire as well, which I later confirmed at the dealership that this tire was completely fine. After waiting 5 hours (and being told it would take 1.5 hours max), my service was completed and I went out to start my car. The battery was dead. The person in the shop came out to jump my car, and then told me that he needed to jump it to get it out of the shop. I was not informed of this while paying for the service. When I got home, I realized that the incorrect tires were replaced, and had to bring the car back to Mavis for correction. The next day while driving on the highway, the car was shaking so horribly that I pulled over to make sure the lug nuts were tight. After a horrible experience, I refused to bring the car back to Mavis and needed to take it to the dealership for the tires to be properly balanced. I reached out to customer service after this via e-mail, and received no response. I spent $650 on two tires and an alignment, and the service was not even done properly. Please do not go here, especially as a female as they will try to take advantage of you as they did to me. read more

Mavis auto repair Chalfont Pa on Butlet ave There r never enough words at how well I'm taken care of as a customer at My favorite Mavis location ! Chris Alexander and Mane Danks treat me like family , all I have to do is call if I have a car issue and I'm back on the road same day, even if they need to get parts ! I do not get the service nor the prices thru a dealer ! Unless I have a recall on my car or out of town I quit going to the dealer !!! Chris and Mane at this Mavis location will always have my business ! To get an idea how much I appreciate this Mavis , I always stop back by to bring them a sweet treat or order them a pizza ! Thank you guys for keeping me safe on the road :) read more

Joe and his team are the BEST. they came to my aid in a desperate car situation. I highly recommend them.

So. Made an appointment. Waited 3 hours plus. Nice guys but the wait? Way way way too long.

Shop broke my TPMS when removing my tire, tried to say it was "in the well of the tire" but covered the install of a new sensor. I was told it was the same sensor used by "luxury vehicles". Absolutely not, I have 3 metal valves and cap and this cheap rubber one installed by MAVIS to replace the BMW sensor they broke; UNACCPETABLE. Called the store manager to discuss and his response is "if you want a metal valve bring it back in and we will put on metal valve. A sensor is a sensor and we are not installing a BMW part when we have sensors here, Mavis won't do that." Well, if you break a piece of the vehicle while it is in your care, then yes, you will repair it to its original state. Stay away from this shop. They do not know what they are doing or what it means to ensure a good customer experience. read more

I found Mavis on Google while I was searching for a tire. I needed to replace one of my tires quickly and Mavis was able to give me a price match and offer me quick service. When I arrived to the store the team there was very pleasant and easy going. I've gotten all of my tires replaced by them as well as a wheel alignment. The crew here went above and beyond in my opinion to service my car. I am pleased with my experience here and I will return for future services. read more

Problem solved Quickly and efficiently Appointment set and when I returned took me right away read more

I had a tire emergency on a late Sunday afternoon and started calling around. This place actually answered the phone and said they had a tire in stock and it was very reasonably priced. I drove there on my space saver spare. When I came to the desk they told me it would be about an hour. It took about 20 minutes for them to take my car into the shop and begin working on it. About an hour and 10 minutes my car was done, they even put my spare tire back in the well and fastened it down. I cannot say anything better, They were open late on a Sunday and could not have taken care of me any better. read more

Great customer service went in there with my father in the morning. Got taken care of, great experience thanks to Jessica will return in the future couldn't be more satisfied read more

Always get my oil changed here! People are friendly and service is quick, would recommend!

Worst oil change of my life. $111 after I was quoted 80. Got rushed back to pick up my car bc they close at 8. Got there 15 min after the call. Didn't get my car until 9:30. The guy doing the repairs was so rude. I tried to make an appointment for the following day but the guy I spoke with on the phone insisted they could fit me in tonight. Never go here!!! read more

Where do I begin? If I could give this place zero stars I would. I brought my car in to replace two tires. I was given three different time frames for the job completion and it eventually became a delayed job. Not only did they take too long to replace my two tires, but it actually ended up taking an additional day because they ordered the wrong tires and they actually mounted them on my car. I did get upgraded tires due to this but that was after they had already dropped the ball with this tire job. They also replaced one of my TPS sensors given that one of them was severely damaged according to them. I agreed to the replacement but long story short they must've put a defective one on because my tire TPMS sensors is now lit on my dashboard and it was fine before I brought it over. I ended up bringing the car back for them to look at the TPMS air tire pressure sensor and they still weren't able to figure out what was wrong at this location. Rich the manager has really poor people skills (at first he was fine but when things went wrong on their end,not so much) and him and unfortunately got into a phone argument over their inability to fix my car right the first time (I was not happy but come on...you all messed up repeatedly). Gary, one of the regional managers did reach out to me upon request and we had a pleasant conversation and he even gave me a store credit for future use. When I tried to reach out to him again so I could take this car to another location to get it looked at (so it could hopefully be fixed properly) He did not returned my phone call. I left him a voicemail asking him to please help me set up an appointment and explain the situation to another location so that they knew what was up before I brought it in but again, never heard back from him. I gave him a week to return my call but it never happened. As much as I wanted to give Mavis another chance, I decided not to. I have lost my faith in their ability to get the job done right and this is after having been a repeat customer. I rather let the store credit go to waste than put my trust in them again. I spent close to 500 dollars here only to leave with a car that was not fixed correctly from the start. They just wanted me to keep bringing it in when I had already done so a couple times. The whole experience left me wondering why they couldn't fix it right the first time as it is supposed to be! Word of advice to all of you thinking about taking your car here, Specially to the Bala Cynwyd location, just don't! Go elsewhere. You'd be happy you did! read more

Car had picked up a screw in the tire just before I was going to leave on a trip. Drove to Mavis with no appointment and within 30 minutes they had my tire repaired and I was on my way. read more

The tire pressure light came on in my car and had been on for about two weeks. I usually go to Good Year on Baltimore Pike but I didn't want to go that far. I found Mavis Discount Tire, called and spoke to Carter. He told me to come in and I did. Customer service plus. He corrected the problem. I would try Mavis Discount Tire for other autor repairs. read more

Jazzlynne at Mavis Discount Tires was extremely friendly and knowledgeable. She helped me and answered all my questions.

DO NOT GO HERE. Wish I read reviews earlier. Called Sunday to see if I could get a tire replaced- they told me they would have it done Monday. We dropped off the car Sunday and now it is Wednesday and have not heard anything. Called the store and got hung up on. Called again and they left me on hold then told me they'd call back there's so many people at the store. So I drove there and NOBODY is there (shocker now I know they just didn't want to tell me what was wrong). No tire in sight. They don't have it and my car is not done. I have a wedding to leave for tomorrow and no way to go. I would have brought my car elsewhere in the first place if they were honest or let me know they didn't have to tire by Monday or even Tuesday. Terrible service and even worse customer service. Updated to add- we contacted the mavis where they apparently requested the tire to be moved from. This location let us know they never received a request for the tire even now four days later. Not only are they not doing the job they said they would do they are lying about it instead of apologizing and trying to make it right. read more

Tldr: Avoid this location like the plague. I just got on my boyfriend's case about not checking reviews first, and I should have taken my own advice. I gambled and lost. Here's what happened: Tuesday, 11/20 -- Book an appointment for Friday 11/23 at 2:00pm so I can have new tires before driving to Chicago on 11/24 Wednesday, 11/21 -- Get a voicemail from Ian confirming my appointment "tomorrow". Call back and talk to Jazz. She's excellent and tells me that my appointment is indeed on Friday. I ask if they have the tires I want specifically, and Jazz says she can have them in by Thursday. Friday, 11/23 1:00 pm -- Call and check with Ian that my tires arrived. He says the computer says there should be four, but he only sees three. The whole reason I chose this shop is because they sell those tires. The options Ian presents are that I purchase a set of similar tires, or upgrade to slightly nicer ones. I take the upsell. 1:58 pm -- Arrive for my appointment. It takes a full five minutes for anybody to notice I am there and come to the desk. Ian asks me to follow him outside so he can get some info from my car. What he needs is the make, model, trim, license plate number, and tire size. I could have told him all of this without having to go out in the 15° weather. I hand over my keys and am told that once my car is in, the process will take about an hour. Apparently the technicians are already busy though, so I will have to wait until they are finished. I realize that appointments are arbitrary at this location. 2:30 pm -- The two men behind the desk (Ian and another guy whose name I don't know) have taken to assigning nicknames to the customers in the waiting area. They call one customer "little girl" and then act offended when she tells them not to call her that. I consider leaving, since my car is still outside. I should have. 3:00 pm -- The men behind the desk seem to have a bizarre sense of humor and enjoy telling customers that their cars will need several more hours of work or be more expensive than quoted. Nobody laughs at these jokes and customers are visibly uncomfortable. Perhaps the employees could spend some of that time picking up a mop and cleaning the waiting area. 3:30 pm -- My car is finally brought in, a full hour and a half after my appointment. 4:35 pm -- I am told that the tires are on and that they will be doing the alignment. This will take 30-40 more minutes. 5:15 pm -- Ian tells me that the technician is "really having to fight" to get the alignment done, and that's why it's taking so long. He and his coworker call what sounds like a former coworker and start gossiping about mutual friends. Loudly. On speakerphone. 5:45 pm -- My car is finally finished after nearly four hours. I pay and leave, with instructions to come back after 25 miles. Saturday 11/24 10:15 am -- Having driven around a bit, I return to have the tires re-torqued. Jazz does the work, and I'm out in a matter of minutes. The employees wish me safe travels on the way to Chicago. That should have been the end of it. Oh, how I wish it was. I could have overlooked the lack of professionalism if the work had been done properly. Dear reader, it was not done properly. The moment I got up to speed on 76, the steering wheel started shaking. I pulled over at the first rest stop, found another Mavis location (one with much better reviews) and asked if they could take a look. When I arrived, I was told it would be about an hour. It was an hour. Not 3 1/2. Apparently, the steering wheel was shaking because none of the tires were balanced. I was also told that the alignment was not done. Evidently, "fighting with it" must have referred to the bolt that the technician had snapped. The manager at this new location showed me on the screen what the alignment looked like, and I don't know much about cars, but I know there should not have been that much red. The manager said he had taken pictures for documentation, and that he would give me the corporate phone number, because I was owed my money back. Luckily, the second location was able to balance my tires and make it so that I could get home for Christmas, but now I'm still stuck trying to get an alignment. If it weren't for my good luck finding the second location and having the means to pay for the work to be done twice while I wait for a refund from the Bala Cynwyd location, my Christmas plans would have been ruined. read more

Staff polite and helpful. Great service and prices. More than anything the guys behind the desk make you feel important and no question is a stupid one. They take the time to educate you on things you aren't sure about. For me, a woman, this was extremely important read more

Worst service I have ever received for a basic oil change. I called ahead and asked if they had availability for an oil change. They said it would be no issue and told me to come right in. Once I arrived, they said they had 3 cars ahead of me and it would be about an hour wait before my car was up. It took 3 hours before they even looked at my car. Then they kept telling me it was finishing up. They told me this 3 times. When I asked for how much longer it would take, they could not give me an answer, which seems like an easy thing to do given it's a basic oil change. I waited 4 hours. I will never come to this location again. Do not trust anything they say. Multiple customers in waiting room were disappointed with wait time. Not to mention, the waiting room area is absolutely disgusting. read more

Jazzlin was the best worker here. She worked with n made sure I got my right parts for my car!

2.5 hours waiting for a tire plug. The issue is I was told on the phone, 5 min before arriving that no one was in front of me. I got there and was told 30 min wait and 30 min to finish. Fine. But when it turns into more than double the time. Ffs. Just go somewhere else. read more

Great service at the Warminster location, provided everything I needed, great customer service. The manager should be complimented for operating a well run store. read more

came to get a flat tire fixed. Clayton and rest of staff were extremely helpful and professional. service was timely and much faster than tire shops i have been to previously. read more

Horrible customer experience. Charged for items which I did not ask for, paid for services which were not rendered. Alignment was not done correctly. This place is a complete joke. I am shccked they have such good reviews. Had to esclate to corporate as no one seemed to care. Stay away or go to the Quakertown facility as they seem more professional than this new location. read more

During a snow they, the Mavis team patched my tire, put the spare tire back, and did it all in under an hour. The online booking was easy and Carter didn't try to up sell me on anything. For less than $30, you can't beat this place for patching a tire. They definitely will have my business in the future. read more

I used to frequent this place but over time it's gone downhill. Long waits, unprofessional staff, and shotty work. They recently did a poor job on my husbands car and when he tried to get the issue fixed the manager cursed at him and hung up the phone. So almost $500 spent and he still needs to take the car elsewhere. read more

Second time coming . Lamont and Ian was very helpful. I recommend Mavis to anyone and everyone very friendly and professional.

Can you say, "Slow"? I mean molasses in the arctic slow. In my neighborhood a flat gets fixed with $20 and 10 minutes you are out. These guys took way too long just to do the basic paperwork of fixing a flat. There was a girl before me that was charged for 2 front tires, breaks and rotors and windshield wipers to boot. All for a flat tire. Made no sense to me. Paperwork is being filled out for every new walk-in and nothing is being done. Two people behind the desk discussing paperwork and still nothing done. 2 hours later and they can't get their stuff together. This is too much. The only reason I'm waiting this long is because my brother walked the rest of the way to make his appointment. My brother is here now, we are driving with a donut 2.5 hours and nobody touched the car yet. read more

This place was great. My son got a nail in his tire at college. He took it to this location and the fixed it for free, because he was a student. Great service!!! read more