Poor customer service making me wasting my time and my energy plus threat loyal customer without consideration and totally unfairly. Do not buy online but directly at the shop for for safety and no surprise. Order past the 4th of August and never arrived. No update on DpD, Maxi Zoo weren't able to tell me why and firstly think I did received the parcel based on false and wrong information they got. After 2 weeks without news of my order, after several emails and discussion on phone with Customer service ( being patient and polite, being a loyal customer for 2 years ... ) they ask me a handwriting letter to testify that I ve never received the order. I was feeling bad but didn't want to have pay for nothing or being scammed so I do write the letter. The answer was negative like they refuse the refund or I was on my right according to policy, more than 2-3 days for delivery or I Never receive it even after 14 days ! I have also request them to send it again if they have to, directly to a shop then I can collect it as I didn't trust anymore DpD or they online service after this experience. They refuse like they refuse a refund. Instead they send it again without asking anything ... Don't get me wrong, 80% of the time orders will arrive without issue but when it happens ... be ready of that ... I can see several similar experiences on other reviews so it's a fact. For me now, only at the shop or nothing. read more

HUGE pet supplies store with a dog grooming service, great staff, some bunnies and a selection of tropical fish. Kept myself and Junior busy for the guts of an hour, just wandering around. read more

Maxi Zoo - Pet Services Near Me - Dublin, D

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We recently welcomed a cat into our family but having never had one before we were a bit clueless about a lot of things. When I asked a member of staff for advice she was more than happy to explain different products and to give me tips on cat care that she had picked up from years of cat ownership. They have everything you could possibly need for your pet and the service is great! read more

This shop is XXL shop, but poor support and there have a not good selection of products. Maybe I'll never go again.

Absolutely Horrible, STAY AWAY if consulting about reptiles... I'm a reptile owner of 10+ years, over the years i've befriended many experts and both myself and my vet are extremely confident in saying that my reptiles are extremely happy and healthy, i know my stuff. having heard a lot of shocking stories about woeful advice being given from maxi zoo employees, i went to go and investigate. I came into this store and acted as though i was new to reptile-keeping and asked to see the person in charge of reptile recs and questions...i am shocked. i was panned off to a clueless young man in his mid 20s who had had one cornsnake to his name...i repeat, this guy probably gives advice to legitimately clueless customers every day and he knew NOTHING. i asked him to give me some advice on bedding, food and lighting for a baby bearded dragon. he gave me a tired look and a sarcastic, 'jesus WHERE did you get [the beardie] from?' as though it wasnt his job to be patient and answer ALL questions from customers with good accurate knoweldge...this is what he eventually offered me: he tried to sell me an unsolid substrate which is a huge no-no for lizards, they're a very common cause of choking and any git with half the ability to google this would know. he tried to sell me locusts, full-size, for food- incredibly stupid. again another choking hazard. baby lizards should only be eating soft-shell insects like very small crickets or roaches he then told me that for lighting i would 'only' need a simple basking light....are you kidding..reptiles will die without a UVB light..... needless to say i am disgusted that maxi zoo doesnt even have a google-knowledge level of reptile care. giving out this kind of advice to new owners will ensure painful deaths for many reptiles. absolutely shocking and would absolutely never ever recommend. read more