Popped in on the off chance after tool company opposite didn't cut the cable which I was after…read more Helpful lad in the shop found the cable I needed and cut it to the measurement I asked for. I have since gone back for some trunking and found their service to be helpful and friendly.

DO NOT GO TO GADGET SOLUTION IN BRENTWOOD, ESSEX…read more I took my Apple iPhone 12 Pro Max to Gadget Solution because it suddenly wouldn't turn on and only showed the charging cable symbol with a low battery warning. I've had this phone for nearly four years with no issues before this happened. They told me my charging port was damaged and needed fixing. I left my phone with them for five hours, trusting they'd fix it properly. Later, they said they needed to replace the screen too something I never agreed to. They changed the screen without my permission and charged me £60, claiming the phone was fixed. Two weeks later, my phone started feeling heavier, and I noticed the battery was loose inside. My iPhone showed a warning that a non-genuine battery was installed. That's when I realised they had removed my original Apple battery and replaced it with a fake one again, without my permission. When I asked for my original battery back, they said they threw it away. That's not only dishonest, it's theft. A staff member named Jay was rude and tried to blame me and my phone for the problems. I had the phone for four years with no issues until it wouldn't turn on. They were supposed to fix it, but they replaced parts unnecessarily, damaged my phone further, and left me with a worse device. I made three visits in total. On the last visit, I arrived at 1pm and was told to come back at 6pm. I called at 5:30pm and they promised to call me back but never did. When I called again, they admitted they couldn't fix the phone. This was a complete waste of my time. I missed multiple buses because I trusted them. Buses in my area come only every two hours. I had to walk home twice a one-hour walk each way because of their incompetence and dishonesty. To make matters worse, their solution for damaging my phone was to offer me a discount if I bought a new iPhone from their store. How ridiculous is that I paid them to fix my phone, and because they messed it up, they think the answer is to try to sell me a new phone. That's not fixing the problem that's taking advantage of a customer. I wasted money on a temporary phone just to get by because they failed me so badly. I trusted them, and they lied, replaced genuine Apple parts with fake ones, and left me with a broken phone that still doesn't work. If you want a proper repair, go to an official Apple Store or authorised service provider. They will diagnose your phone properly, ask your permission before making changes, and treat your device with care. Do not trust Gadget Solution. Bad service, rude staff, dishonest practices, fake parts, and zero accountability.

This shop is excellent. I purchased the phone at the most affordable price. This store offers…read moreexceptional service. I was able to purchase the phone at the most competitive price available.

I went into this sho and an Orange cutomer (having signed up online) to ask for help with some…read moreproblems I'd had. The staff were very unehlpful and didn't even offer me a phone unmber or email address to try to find the right person to help. When I then mentioned that I'd like to cancel my contract they woudln't even tell me how to do it. Whilst the shop is a nice size with lots of phones on display, the general customer service I received was extremely poor and I shall never be an orange customer again.

Well set out shop with plenty of advice and phone dummies on display so you can have a good play…read morewith them before purchasing. Advice is plentiful should you need it and the price plans are easy to understand therefore alleviating the risk of mis-buying.

i was really pleased with the service, not too expensive and they were great.. would recommendread more

What a fantastic phone shop. Wesley is the most helpful member of staff I have met he truly goes…read moreabove and beyond. If you need help with anything he's the man and he will find you the best deals around even if it hinders his own commission. The staff are fantastic and the deals with this shop are some of the best i've seen around and I do love to swap phones. They are honest and reliable Highly recommend this shop

I don't normally rave about places like mobile phone shops, but to be honest, the service provided…read moreby one member of staff at this shop (Wesley) goes beyond the call of duty! He spends an inordinate amount of time with you going through exactly what you want, what you need and what you want to spend. He will then show you all the offers which are available to you - not just the ones that he will get great earnings from - scrolling through each one on screen so you can pick your own. Yes I know they all have to do as much as possible to sell and earn commission, but he could just sell what earns him the best and be done with it, but he won't do that. He takes into account what you want and then considers what you need, your spending and then tells you what he considers to be the best deal. He leaves you to make your own decision, but will always reinforce and confirm what you are doing. He is very honest and helpful. Why he isn't the manager of the shop I don't know - he deserves to be.