Mark was absolutely brilliant. Fantastic customer service throughout. The car I purchased was in…read moreperfect condition for its age and had all relevant paperwork with it. If only more car dealers were as friendly and helpful as this one! Mark also gave me a complimentary 6 months warranty with the car. Highly recommend! Thanks again Mark. Shannon & Sam

No Morals Rude Arrogant Seller, I was the first to call and inquire about Vehicle and agreed to…read morebuy. Didn't want to wait a day for me to come from a 5 Hour Journey. I missed another vehicle because of Motorvation of Croydon.

Twice may car has been in for a Service at Croydon Mercedes and has been returned with no…read morevalet/clean. This year when I got the call that my car was ready for collection, the lady very proudly said that Mercedes have given the car a complimentary valet. My car had not been cleaned at all! I went back to Reception to complain. I had to wait for the car to be cleaned. i wish a thorough check is done before contacting the customer and wasting the customer time. This wasted my time and is very poor experience. Also, the video sent to me my email about my Car Service is very poor. I could not understand what the person was saying as he seemed to be mumbling in the video. Overall, the Croydon branch does not meet the Mercedes brand expectation. Very disappointed.

It's a Mercedes dealership so you would expect excellence, just don't rely on the text service to…read morelet you know your part has come in! That aside I have recently had my car in their for service and I can't complain about anything. Booking in was easy, as you would expect with a Mercedes dealership! I'm normal times they have an area that you can sit and work from while you wait for your car to be returned to you, clearly as we are still in the pandemic that's a no go! They have their COVID protocols in place so you enter masked up, all the receptionist are shielded as you would expect. I was constantly updated on the stages that my car was at during its service and asked what time I would like to collect it. My car was washed and clean upon my arrival, so I couldn't ask for anything else from them. I was escorted out to my car walked around it and wished as nice a day as you could have given the circumstances we are all living in!! I can't fault the service from the staff, only reason it's 4 stars is they didn't tell me when something I ordered had come in. Other than that you know what you are getting from a Mercedes dealership and they do live up to it.

I've been using K&J for a few years now and have always been treated so well. I feel confident that…read morethey only do what's needed and it's good value. Often I've not been charged if no work was needed - despite their time and effort in investigating. Very respectable and trust-worthy garage.