Our initial experience purchasing the vehicle was positive. We were treated respectfully and…read moreeveryone we interacted with was professional. However, the loan provider never received the title to the vehicle we purchased. When I reached out to Tom's Auto several times to resolve the issue and showed up in person I was given the runaround and even laughed at for being concerned that I had paid off a vehicle and had no title for it. I don't even think they tried to locate the title or investigate what happened. It was a huge hassle. I was told by the loan provider that this is a common occurrence with Tom's Auto, though I've read reviews about them from different platforms and have not seen anything pertaining to this particular issue. After spending time making phone calls to Tom's and the loan provider and being told to go to the DOT and then to go to the county treasurer I did have the issue resolved at the treasurers office. I did get the title to my vehicle. It was very frustrating and unnecessary to have to deal with this. All because the documents were mishandled.

I had been researching Toyota Land Cruisers for a bit and settled on wanting a 2006. Tom's North…read morehad one! I knew that there would be a few things that would likely need replaced soon due to having 200k miles. We made a list and purchased parts for everything that goes bad around this mileage. No problem at all and I absolutely love this purchase! This is an as-is dealership. In my opinion, if you're looking for a turn-key vehicle that's going to be perfect for you for years to come with zero maintenance required - go buy something brand new. I see a lot of reviews that seem to think Tom's is responsible for their used, high mileage, low-priced vehicle having issues. Do your own research and know the common issues the vehicle you're buying has at the mileage you're purchasing it at. Then decide if it's worth the cost to fix those things after purchasing. I had a great experience, it was so fast and easy.

never have I ever had a dealer refuse to negotiate, talking to me like Im a child who doesnt…read moreunderstand the difference between wholesale and retail price. they brushed off the kelly blue book and tried to tell me what the manufacturer says to ask is what to go off of. Im not sure if the salesman was retarded or what. i pointed out the tires were bald and id want new specific tires to be able to drive this car and that would be like a thousand. he said hed come down 500. i said but theyll cost me a thousand. hes said "yes but thats your needs..." WELL NO SHIT SHERLOCK! Im going to be the one driving it of course its MY needs. and guess what, I just left, no sale, because you got greedy over $500 which would have still given you thousands in credits and profits but you thought you could talk down to a woman and Id cave and pay you full asking price. NOBODY pays full asking price even on brand new cars. and they want me to believe a car thats depreciated 60% in three years, with 4 previous owners and thats 8 years old is non negotiable on their asking price. yeah, nope, hard pass and I wont be buying any car from you ever, now. good job!

I bought a 2016 chevy Cruze from them. It was a really great car the first few months however,…read moreevery couple months or so after that i have had to pay at least a thousand in repairs. I have had issues with the engine left to right and i truly dont know how to keep paying for a broken car as a college student. My car had smoke coming from the engine recently and that was terrifying I have spent so much money fixing the car more than i have paying the car payment monthly. I recently found out that the car i bought from there has had severe structural damage that they covered up and did an awful job covering it up due to the cracks on the exterior panels. Its the reason why I have had so many issues, I was taken advantage of and lied to and thats the kind of person that runs this place. I would not purchase a car from them.

Good guys. I bought several cars and a truck from them over the years. Clear back to there days on…read moreHubbell ave. Just took my daugter down to get her first car. Terry helped me pick out a reliable and safe car for her. Will definitely do business with them again.

From the owner: Located in Des Moines, Iowa, Hubbell Motors Inc. is a pre-owned, late model dealer that provides…read morecustomers with a complete automotive experience at competitive prices. We've been dedicated to customer satisfaction since opening in 1999. You'll be able to find a variety of makes and models in our inventory, which we update regularly. From BMWs to Subarus, we have it all -- get ready to test drive your dream car.

By far the best dealer in Des Moines! Whether you have bad, good, or excellent credit, they have a…read morecar for you! I have been to dealers all over and nobody has treated us better. Bring cash or finance, it makes no difference to them. They will treat you the same! They also just started selling bikes! Got my first Harley and wow!!! What a bike!!! They have a customer for life!!!

From the owner: Searching for affordable cars for sale? AmericAuto is your place to go for an affordable car…read moredealership in Des Moines, Iowa. Since 2001 we have helped thousands of Iowan's purchase the car they desire, either at or below NADA value, so you can drive with confidence. Located near downtown Des Moines at 2814 SE 14th Street, every car we sell passes our quality inspection, so you can drive a great car at a great price. Get the car you desire. Financing available. At AmericAuto we believe everyone deserves to drive a dependable car. Contact Us Today.

I was moving away from Des Moines and this site was one of the options to pick up the 12 foot…read moretruck. When I arrived, the 12 foot truck was not an option so I had to get a 16 foot truck which cost more fuel money. Brad was very nice and he gave me a discount and basically matched the price that I had for the 12 foot truck. He was quick and got me in and out. I declined the additional insurance and I had to sign additional paperwork. Brad told me to return the truck with a full tank of fuel and I made my initials. We "NEVER" did a full walk thru or around the truck. I took his word for it and I turned on the truck. I pulled it out and made a recording and took a picture of the odometer. After a few hours, I went to check on the fuel level and to my surprise I noticed that the odometer and the fuel amount was incorrect from the paperwork. They also close early on Saturday so by the time I noticed, Brad's was closed. I drove down to GA and on the first business day, I called Brad's Auto Sale which is Budget Truck Rental. I spoke with Brad and I told him on the misunderstanding of the fuel gauge and the odometer. He told me not to worry about it that all I have to do is to have the receiver of the truck call him and he would absorb the fuel charges and the odometer as I had evidence that it was rented incorrectly regardless if it was intentional or not. I went return the truck on Wednesday and when the Budget office went to call Brad's Auto Sale, the phone rang and he never answered. I had a small argument with the guy in Atlanta because it was not fair that I am responsible for the mishandling of the truck in Iowa. To close on the story, I called Customer Service and provided the evidence and they refunded me the additional fees. I think that Brad is very nice and honest. This may have been an oversight.

I was just there I would not recommend this place there. Sales agent was very unprofessional. I had…read morea situation where I was trying to voice out my frustrations to a receptionist he interrupted us proceeded to tell me my vehicle is ready. Trying to intimidate me from voicing my concerns I would not bring any women or kids around this person. Maybe he had a bad day. I'll give him that. Salty never come in here again.

Kelsey was very professional. Very familiar with the inventory. Attentive to my stated interests. I…read morenever felt like something I didn't want was being pushed on me as I have at other dealerships. Highly recommended. Definitely rate her as 10+ out of 10.

Wanted to provide an update on the 2017 2.5L Ford Fusion SE with 130,000 miles that this dealership…read moresold me at the end of 2025. The transmission is on its last legs and the shops are quoting me 7,000$ dollars to get it replaced(almost as much as I paid for the car.) along with other issues as well. I have owned the car for less than five months and discovered what a piece of junk it is (after I paid top dollar for the car is worth). Avoid this dealership at all costs, especially if you don't have a ton of cash lying around to repair the car they sell you, and beware of any car you do end up purchasing. Overall, I feel screwed over, and if you are not careful. You will likely end up in the same situation I am in. This place will screw you over with no remorse, and this is the exact type of place that gives car dealerships a bad reputation. Beware, and buy at the risk of being screwed over. Don't make the same mistake I did. If you need any more information on experiences with them. Look it up on Facebook, etc. I am far from the first person being screwed over by them, and I am sure I am far from the last. I cant emphasize enough, avoid this dealership at all costs!!!

I was very pleased in purchasing a salvage part. Ted was prompt, took pictures, and mailed the…read morepiece. It arrived as shown, payment was easy. Would recommend, thank you guys.

call them about a part they and said I would take it. Two days later, they called me back and said…read morethey don't have that part but they can get another one and it would take 4 to 5 days to get. I said I'll take that one. Three days later they call me back and tell me they can't get that one, but they have another one that is $600 more expensive And that is all they have and they can't do anything about the price. In a nutshell, I have waited over a week part they could not get or didn't have and then they me a part they have in stock. Not a good way to do business in my opinion.

9 months ago, I posted this review They said they would call and help me. I had a vehicle from them…read morebefore this and out of 6 years never missed one payment. From today Monday April 21 2025 The van Still does not work. It died again last night in the middle of nowhere on me. It shows all the same lights as when we first got it. They have not helped me at all I still owe 5,100 on it as of today. I would never go here as the van was around 17,000. We have not been able to use it anytime we take it out it randomly died and does the lighting bult with all the other lights. (I do not want to hurt my credit, and they said they will give me a repo if I give it back Even though I can afford the van, but they sold me a van that I can't even drive without it dying on me. This has been a problem the whole time we have had this van from them.) This is what I Posted 9 months ago. It won't let me add pictures, but I do have them on my phone. I got a van from Carhop, since purchase I have had it in 6 different shops (of my choosing) along with 3 of their shops (I stopped going to their recommended shops). One of their shops gave it back to me with a flat tire, there was nothing wrong with the tire when it was dropped off. I have now been paying on this van for a year. I have 2 more years left to pay on it. Even after having it in the shops the better part of this year (there one shop it was there for MONTHS!) it will randomly die while I'm driving it. It is not safe to drive for my family as we have been stranded several times and paid for it to be brought to shops or our house and had to find rides back home. Call out of work, miss Dr appointments. I pride myself on my work ethic as I own my own business and am very dependable, so when I have had to reschedule do to the failure of this van it's been quite the hardship. I tried to work out with them to turn the van over to them and get another vehicle through them (taking previous made payments as a loss) but without a repossession on my record. (Trying to remain loyal as this is my 2nd vehicle with them) this was to no avail. I also tried to discuss taking the van back and just keeping the payments they received from me, and I would take it as a loss but wanted to not have a repossession (I have more than shown over the years that I have never missed a payment and was a valuable customer. I am stuck paying for a van I can't safely drive, even within town. Like most people one needs a reliable vehicle! I Would never go there again. I was forced during this time to get a second vehicle to be able to transport my family around. I am sad to say I will no longer ever go back to Car hop. They lost a customer that has been loyal to them. I have been paying $440 a month for a van you can't even drive, imagine what I would now be willing to pay for a working vehicle! Below are the lights that all pop up when it dies while driving. You have to let it set for 5-6 hours before it will start again) when it starts again there are no lights on at all. I'm very upset about this. (There weren't any lights on when I purchased it) (also having to get a 2 vehicle isn't ideal as its another car payment) I did see they commented and said to Email them I will be doing that and let you know if anything does change. So far to this date July 1 2024 The van is still not working, and we have taken it to other shops.

This place is a joke aprroved me for a car then 2 weeks later sent me a letter saying they denied…read moreit wont use them again

This is the best experience I've ever had buying a car. No hassle, No BS, & none of the typical car…read moredealer stuff. The staff was very helpful and knowledgeable. Bottom line I would recommend to anyone looking for a good used car.

JR did a great job fixing the sliding door on my Dodge Caravan. The final cost was close to the…read moreestimate. These two are a great team and I will be calling them again for any auto repairs in the future. Definitely recommend them!

We hired these guys to work on a Buick Lacrosse. They took a week to work on it. Charged us $1500…read more The car never run right again. I wouldn't hire them to change a tire. Cost me another $750 to fix there mistakes.