I used McConnell Brothers for my move from Columbus to Prairie. I paid for full coverage insurance. Several items was broken and beyond repair. I was paid about 1/3 of what I claimed. i was given no paperwork. i did take photos of the inventory pages. I am including just a few items damaged/ruined. read more

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Bob Sweeney helped up arrange our move (almost 900 miles away), and they did an excellent job. I can't say that it was cheap, but it was worth it to me to not be stressed and exhausted during our move. The movers were very careful with our items, and they packed up all of our furniture in special wrapping to prevent dings and scratches. One thing that we were impressed by is that MSU uses Mayflower for all of their moves, including when the president's office moved from Allen to Lee. As an institution, that's a big vote of confidence with their wallet. Bob was very thorough in walking us through all the forms, including the insurance forms in the event anything was damaged. I would say the only piece of advice I have from the move is make sure you find out who will be delivering your things when you get to your destination. The folks who met us with our stuff were surly and unprofessional. Our friends who also used Mayflower for their move also had really big problems with their delivery in New York. If you are moving across town, it's a non-issue, but if you are moving out of state then this is an item of concern. read more

DO NOT let this company handle your move. The day they loaded us, we realized over halfway through that they hadn't inventoried anything. We had to go to their warehouse the following Monday and watch them unload the truck and inventory it. As they were unloading, we saw they did not wrap a single piece of furniture in cling wrap or blankets, besides our washer and dryer and 1 small dresser, despite them telling us they would wrap everything as they loaded it onto the truck. We went on to our next base and our stuff sat in their warehouse for weeks collecting dust and cobwebs, until they "wrapped" and loaded everything into crates (by "wrapped", I mean cover one side of a piece of furniture with paper, or wrap just the top half of something and leave the bottom half exposed). We finally got our things and the amount of damage is insane. There was no method to their loading of these crates. Couches and couch cushions are completely filthy, not to mention there was a random piece of wood that pierced through our couch. They used our unwrapped couch cushions as space filler in crates with dirty garage items. Our dining table legs are completely scraped up and have shoe prints all over them. They put our lawnmower sideways on top of our wood entertainment stand and oil leaked all over it. Boxes arrived smashed and broken, including some items inside them. The local moving company that unloaded us took pictures of every crate as they opened it because they couldn't believe how poorly it was packed and didn't want to be held responsible for the damage. Basically everything of ours is now scuffed, dented, scratched, or damaged in some way. I wish I could give McConnell Brothers a negative star rating. They absolutely do not care about your household goods. read more

Extremely unhappy with our move. The lead and one packer were polite and helpful but several things were left unpacked and they did not arrive with the resources they needed because the company gave them an incorrect estimate. I found a sticker inventoried bedframe behind a door after they left (and several other random objects they just decided they didn't feel like packing, I guess. One of them did remember to empty our most expensive liquor into a styrofoam cup on the way out, though.) and no one is answering the phone at their office. read more

Moved 3 hours from Jackson to Columbus with the military. Hardworking guys packed us up and moved us, however they threw expensive items (digital picture frame and record player) in a box with no packing, then denied our claim because the damage to the items was "internal" and no exterior damage was visible. I'm already letting all my buddies moving here know to make sure and use another company. If you do use McConnell, save yourself some trouble and DO NOT let them carry anything that could break internally, be it a computer or a coffee pot. They WILL NOT pay you for it if it breaks!!!!!!! read more

I used this mover when we left Columbus,MS and they have the worst customer service. I bought an insurance to cover any damage of our household goods and true enough the mover broke my 32" Sony TV and they denied my claim. Do not use them!!! read more

My daughters safe "somehow" didn't get unloaded off the truck...Considering it was the last thing loaded and should of been the first thing unloaded...sounds a little shady of your drivers...sounds like they thought they would never miss a 6ft safe that had there life history in it...and they would not anwer the phone when my son in law tried to call them back and guess what....when they got back to where they needed to go....the safe was still on the truck...so yes this sounds like there were trying to steal this safe. This is a military family...a man that a severed this country for more than 20 years and this is how your employees treat him by trying to take a safe from his family. I would had them pulled over and the truck search but we had no idea which way they were going and they would not answer there phone...They should be arrested and you need to fire these three employees... So make sure to ask and tell them not to send this Mayflower mower to move you if you don't want your valuables stolen read more

Just received my household goods from Mcconnell Brothers and I have to say that even though the movers were nice, they did not take care of my stuff. My daughter's new bedroom set was completely destroyed along with my TV stand, and two book shelves. Very disappointed in them. Things were not labeled right on the inventory sheet. It was just a sloppy job overall. read more

Zero stars. Worst moving experience ever. A leaf to our dining room table? Lost. Table is unusable. Valuable art thrown in a box with no wrapping; almost $700 in damage. Another box of valuable art, missing. Beware! We hired these guys because they claimed expertise with valuables and art. They complained about having to disassemble a bed - part of the deal - and basically didn't care about anything but charging my American Express card, which they did before they even left our home in Alabama. Luckily, American Express has GREAT customer service and allows us to partially withhold payment until this is settled. Maybe United Van Lines will pay attention to us now? read more

My military contacted move from Columbus to Abilene, TX, started out fine. Three guys showed up, packed up the things remaining in my apartments, disassembled my bed, and carried the rest of the furniture out intact. For this reason, I assumed most of my stuff would arrive assembled at the final location. When my stuff finally arrived at my new place, all of it was "containerized," disassembled and crammed into a crate which was obviously too small to fit all my stuff. While I understand that this is something the movers do to safe space during a small move, they did a very poor job disassembling the furniture and packing it in a way that would have prevented damage. I had pieces of broken furniture literally falling out of this crate as if they were trying to finish the job at the last minute and didn't even bother to pack it. The movers on the receiving end were shocked, and couldn't even offer to put the stuff back together because it was so damaged and disorganized. I lost half of the furniture that was moved my Mcconnell Bros, including a computer desk, a nightstand, and a dresser. In their defense, I did received the the other half of my furniture intact. However, I don't think a 50% success rate with moving furniture should be acceptable for a professional moving company. I could have dissembled and FedEx'd my furniture to myself one piece at a time, and it would have saved me more time and caused me less hassle than my move with Mcconnell Bros. If you are military and PCSing, I would recommend renting a UHaul and just doing the job yourself if the only other option is Mconnell Brothers Transportation and Storage. read more

Terrible company! Mislabeled things, left stickers behind, labeled new items as "damaged," as to not be liable. Lost an entire crate of our stuff. We are missing our couches, our dining table, patio furniture, over the bed table and our daughters rocking chair, which is a hand built family heirloom. They broke our brand new washing machine. They broke our brand new lawn mower (packed it upside down.) They told us they do not crate on site that they take it back to the warehouse unpack it all and crate it there, yet they crated my friends things on site no less than a month later. This leads me to believe my things have been stolen. They have not been found almost two months later. Wish I'd done a dity move, our first pcs was a disaster!! read more