Still a 5 star rating on my probable last house project. As we never really finished the full scope of the 2018 project, because of our finances, the pandemic and availability of perfect products, we picked it back up this spring in conjunction with our long-term goal of returning the main room to its original hardwood floor. McDonald Carpet One does tile areas too and did our entry area in the 2018 phase with the kitchen floor and new upstairs carpet, 3 bedrooms, a hall and full flight of stairs. That construction had not been level enough for hardwood as the floor joists had to be laid over the very old beams. The tile manufacturer was sold out and redesigning the companion smaller tile so nothing was available to do the fireplace hearth, even if we could have paid for it at the time. Fast forward to this spring and now they did have a companion tile. I'll admit the color lot changed a bit but it is still quite acceptable and looks good with the hardware around the metal fire doors and the decor in the mantle. April, the staff member I had used in the past set it up for us. They do have other staff too and the owner stays close to operations. We have had years of good projects with them so please also read my previous review. I am glad this final renovation to our house is done and glad I could use so many longtime reliable Boulder companies. read more

McDonald Carpet One Floor & Home - The entry tile from 2018 - Carpeting Near Me - Boulder, Colorado

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I couldn't have asked for a better experience. Family-owned, and it shows; they really care about their customers. Installers were great, salespeople were friendly, and The McDonalds are really good people. Best in Boulder for flooring. read more

The saleswoman was knowledgeable, and the owners were friendly. I like supporting local, family-owned businesses. I have multiple rentals and plan to use them for all my properties around Boulder. Great place. read more

I had a great experience using this company to get new carpeting for my house. April helped me find a perfect carpet color and style for my house, gave me a great price, and the install was completed easily in a day. read more

Recently wrapped up a carpeting project with these guys and couldn't be happier. Very educational experience to learn about the different types and the benefits of each. We had some very particular requests regarding color and how we wanted it to feel. Got just the perfect carpet and pad, and we're loving it. Tracey was super-helpful and very patient with answering all of our questions. She had things organized perfectly, and Carlos was awesome on the install. read more

We worked with April at Carpet One on a major flooring installation in a multi-dwelling unit in Boulder this summer. We had them install all new LVP, as well as rubber baseboard in all hallways and bedrooms in a sorority house at CU. April was knowledgeable about products, worked to keep the costs reasonable, ALWAYS on time or early for meeting, responsive to questions, paid close attention to detail and got the job done in less time than was expected. I would HIGHLY recommend April and Carpet One in Boulder! read more

McDonald is a family owned business, Bob McDonald owns it and his daughter in-law does the books & scheduling and his son Scott manages the onsite work. We typically like to support local family run businesses. However, if I can save even one person from the horrible experience we had with this company then writing this review is worthwhile. We have several investment properties in Boulder County. Normally we use the Carpet Barn (Atlas), but were on a tight schedule and when we called McDonald we were told they could get it done in two weeks. It actually took closer to six weeks! FML Let me start by saying initially we dealt with a sales person named Tamara that we liked. Unfortunately Tamara was in a car accident and that is where our experience went south. Scott mismeasured the rooms where our carpeting was to be installed. To add injury to insult, Bob, his father tried to blame Tamara. Then Bob tried to blame the installers, who by the way were great, Thanks Ernesto, I hope the McDonalds treat you better than they've treated my family. Bob McDonald was unprofessional in blaming his staff and made this project way more difficult than it needed to be. read more

Seriously, Mr McDonald?!? Where's the estimate that you were going to get back to me "in a couple of days"? It's only been about 3 months. I went here hoping to get my kitchen done in Marmoleum. I knew exactly what I wanted, even had detailed, measured drawings (I used to be in the business). I told them that I was ready to go right now, like as soon as they could get the material... even offered to pay cash, up front. Never heard back from them. Which is probably just as well because the price that he threw out at me (just for materials!) was almost $10 a yard more than I ended up spending elsewhere - for materials AND installation. Maybe they thought the job was too small? Oh well, their loss - I ended up doing two rooms in Marmoleum, one in hardwood, and two more in carpet. They may think that they're the only Marmoleum dealer around, but not so. read more

It's hard to find enough superlatives to say how delighted I am with everything about my experience with MacDonald Carpet One (MCO). After doing my due diligence of reading reviews on multiple platforms I went there for help in remodeling two bathrooms and getting new carpet in the downstairs of my house. April greeted me for the first time many months ago when I was just starting out and wanted to get an idea of what was out there. My timetable was out in the future, but she treated me like I was a prize customer even then. When I finally was able to bite the bullet and actually had a timetable I went back (for the 3rd time) and it's hard to express how skillfully April guided me to find the right "stuff". She was patient, she was friendly and welcoming, she absolutely knows the products, she was honest about the good and the bad of things I was considering and she "has the eye" to know just what goes together to create the look I didn't really know how to express. It is so great to work with a company that is very generous in letting you take things home, order samples, come back multiple times to hold one sample up against another and all the while just keep acting like you are the only customer that exists. April gave me advice about elements of the project that had nothing to do with the tile or carpet that saved me a lot of leg work and helped me to tie all those other pieces of the project together. Really, she was perfect. And then there are the contractors that came to do the job. Again - hard to say enough good things. Aaron and Jason handled every element of the bathroom flooring, tub walls, you name it, like the pros they are. They are so professional and are complete perfectionists who will get it "just right". They know the products, they know the latest materials and techniques for maximum performance - I consider them experts. They are great problem solvers too - they were able to figure out a solution to fixing the side of a vanity that was creating problems for us. They clearly enjoy working together and function so smoothly as a team. Great personalities, very patient with our many questions and were just a joy. Carlos and Ramon and that team of carpet installers were just as superb. We had a time restriction for the day of installation and were a little worried it couldn't get done. They came and were so efficient and so on top of every little element of the job - they were done well in advance of what we needed. Great personalities, patient with questions, clearly know what they are doing and how to do it 100% properly. Made me realize just how bad the installers were when the carpet being removed was put down 8 years ago. When all this was done the carpet cleaning side of MCO came to clean the carpet upstairs that wasn't being replaced. Ben was on time, on point and really made that carpet look new. Like everyone associated with this project, Ben was personable, patient, knowledgeable and had the great attitude of wanting to make sure everything was done absolutely perfectly. I've been hearing so many horror stories from my friends who have had remodeling and renovations done - they're pretty envious. Now they know better for next time. Go to MacDonald Carpet One - from what I see - they really are "the best in Boulder". read more

I reached out to get measurements and a quote for LVP flooring. Tracey was friendly upon arriving but walked around our house without a clear agenda so we often had to ask what the next step was. She seemed a bit distracted or uninterested, but it wasn't so significant to deter us. Early into the process Tracey found out that she could expedite our order of Provenza LVP. Of course we were interested but we hadn't finalized a quote and the down payment was significant (~50% or more). Additionally we both couldn't get to her phone call right away (my partner was working and I was away on a business trip). My partner texted her back within 30 mins of her call to discuss the quote (we tore out the carpet ourselves to save on labor) and she suddenly responded "I'm sorry, I'm passing on this job at this point. I've already cancelled the order". We weren't concerned about the delay at that point, but rather her lack of context and the totally abrupt response - she didn't seem understanding towards the fact that we didn't want to hand over $3K+ off the bat without some clarity on our quote first. After that, we scheduled to meet in-person at 4:45pm the following Monday to finalize the quote and schedule. We showed up and were told Tracey went home to a sick kid. Scott tried his best to help but she didn't leave any of the documentation behind, and beyond that she never apologized or let us know why she couldn't meet with us. After many back-and-forths (we continued because at this point, we'd invested so much already), we finally had our install date. The install itself was fine (though there were some areas we had to ask them to revisit) and the installers were friendly and professional, but the sales experience was just relentless. We found that they didn't have enough material to finish the job; granted, we did add on our laundry and powder room a couple days prior, but Tracey never set the expectation that we might not complete the job on time. Of course had she said "We can do that, but we might need to place an extra order delaying the finish date", I would have been much more understanding and agreeable, however, even after I sent her a summary email the night before, she didn't mention any concerns. I called Tracey (she didn't proactively call us about the shortage) and again she seemed unapologetic and aloof, and seemed to make an assumption that we would finish the areas we'd originally agreed to, which wasn't even the case. Unfortunately, it continues downhill after this. When I asked Tracey about nailing down a date for the shortage delivery (via text: "Hi Tracey, were you able to nail down a date?"), Tracey called me in a frenzy of frustration to say that she didn't have a date set and that no matter how many times I asked (it was twice) she wouldn't have an answer for me. I've worked in customer/client-facing roles for over 10 years, and I've never lost my cool the way that she did. I had to remind her that she didn't set the expectation that we may have a shortage, and that it was end of business day and we still had no idea if an order was even placed. Has she communicated details in the first place (the order was placed and waiting in customs), we would've avoided the eruption, since an update was all I wanted. At one point towards the end, she mentioned that her manager would be calling us the following week to finish the job, but she didn't explain why/when/what was happening. When I called the store to get further clarity so that we could be available since a date still had not been set, she got upset and mistakenly sent me a text that was intended for her manager. Overall, I found Tracey and her process to be unprofessional, impatient, and unclear. I believe it's a sales rep's obligation to keep the client informed and to communicate well at each stage from beginning to end, particularly when it involves tearing things out of your home for lots of money. Eventually I spoke with Kelley the manager who helped us square the project away. I will note that our interactions with April and Scott were pleasant, but I unfortunately have to recommend against Tracey. read more

They did a great job. Pricing was very good; about the same as Home Depot. Their lead time on getting the carpet was really fast. Only took a week to get carpet. Home Depot said it would take 4 weeks. read more

McDonald Carpet One Floor & Home - Carpeting Near Me - Boulder, Colorado

The service at McDonald Carpet One is excellent. I worked directly with the owner, George, to carpet my new house. We had a tight schedule that had to be met in order to allow me to carpet my new house before moving in. They did a great job meeting the deadline and offering a good value. The one thing I would have liked was if they would have suggested a thicker pad. The one I received was a bit thinner. I would have paid a bit extra had I known. read more

I've had them help out twice now after having a leaky pipe and then leaking window in the basement. They've been able to come by and replace the pad, reinstall and clean the carpet. The guys show up on schedule and get it done quickly. Would highly recommend them. read more

We had a great experience at McDonald Carpet, from the sales team (Tracey was so helpful) to our installers we were very impressed! They installed our flooring and baseboards in 2 days and it looks perfect! Extremely well done and they were very professional. read more

We had our cork flooring replaced in the kitchen and master bath this past February. We have owned our condo for 8 years and have had April with McDonald Carpet One help us with the carpet and flooring. She was wonderful at selecting the right flooring for our "unusual" floor plan. The team of installers did a perfect job. They replace the damaged quarter-round AND fixed the leaking commode in the master bathroom. The sawing of the cork was done on our very cold balcony, so there was no "dust" in the condo. Old materials were removed and the new flooring looked great....in less than a day (It was a very cold and snowy day.) We look forward to working with McDonald Carpet One and April in the future. Mary D. read more

This is our THIRD carpet purchase from McDonald Carpet One and their superstar salesperson, April. The process was painless. April knows her stuff and is very professional. She made several house calls and talked me down off my ledge when I was unsure about my color choice. The end result was gorgeous and everything I had wanted (but didn't know I wanted). The installation team was super efficient, and I felt entirely comfortable having the team of four men in my home for two days. They were polite and did an amazing job. read more

Sales people were very short and not personable. Did not have extensive knowledge of the variety of tile selections. They simply mark up flooring provided by distributors in the Denver area that are within an hour drive. Go direct to the distributors which have more selection, immediate availability and more knowledgeable/friendly staff. read more

We had a very positive experience with McDonald's Carpet One in Boulder. Tracy was a great salesperson to deal with. And we thought the installers did a great job and we're very friendly to interact with. Thank you read more

I have been meaning to post this for some time, and I did recently on Google maps (not intentionally). Last summer I went to McDonald Carpet One to get help to have new flooring (carpeting and laminate) installed. John, the salesmen was really helpful, knowledgeable and considerate of my financial limitations. The installer was terrific. Did a wonderful job and was skilled and courteous. I would highly recommend them. read more

WE were very satisfied with Carpet one for our kitchen tile job. They came exactly on time, the date was a little slow, but summer is a busy season so I expected that. They finished when they said they would. The price was great and April was extremely helpful. I would go back to them, in fact we are for another room! read more

We had a really great experience working with carpet one to get new flooring installed in our basement this fall after a broken water main flooded the area. John helped us pick out carpet and lvp that look great together and that will hold up well. Quick turnaround time and very professional install. Would highly recommend McDonald carpet one. read more

We had to have our floor replaced after a flood and went from carpet to a vinyl-type floor. We got a great price on it as it was a discontinued color; otherwise we never could have afforded what we got. They did an excellent job on the installation and we couldn't be happier with the final outcome. read more

I was referred to this company from a friend that does carpet cleaning for them. We had a great experience. We had just bought our first home and needed carpet installed on a specific day and they had no problem doing that. Jorge was so helpful in educating us about quality of different carpets and color options. They ordered special carpet for us and went out of their way to make sure it was there before our very specific install date. He made us feel very comfortable about our very first carpet purchase. The install was a breeze. Timely, clean, and did a great job with the actual carpet installation. read more

We shopped around before coming to McDonald Carpet One. We found the best deal at Carpet One and also the best quality. Our carpet is 15 years warrantied and we couldn't be happier with the color! They have a large selection. We chose a day for installation and then we ended up not being able to do that day, so we called and rescheduled and it wasn't a problem for them at all. The process was easy! read more

We have used Carpet One over the years, always with good service and results. George was our salesman. He has always been helpful and friendly, even stopping over to see how the job was coming along. The installers were excellent and efficient, too. They easily accommodated several changes we made to our flooring plan during the remodel process. read more

We had a great experience with McDonald Carpet One for both tile and carpet. They had a nice selection of both, and Tracey helped us to pick things that made sense for our home and budget. The installation was also great. We are very pleased!!! Would definitely use them again. read more

I would go with bare plywood before I'd use Carpet One again. Replaced our flooded basement carpet in 2014 (finally getting around to writing the review after ripping my heel on YET ANOTHER carpet tack on our stairs.) Our experience with the sales person (female - don't remember her name) was good. She was helpful and responded promptly when we experienced multiple issues with the installation. Unfortunately, she was the ONLY good thing about the experience. The installation is the worst I've ever seen. We had massive numbers of carpet tacks sticking out - you could even see them - and the job they did on the stairs was horrific. (I do realize that sometimes the tacks will stick out a bit in places - this was WAY more than "a bit:".) The stairs were not wrapped in padding; instead they stapled small pieces of padding to the top of each stair and then installed the carpet. When we complained, they did come out and do them "correctly" (at least as far as wrapping the stairs completely) but I have stepped on tacks and torn my heel open over 15 times. I paid for upgraded padding but I'm not sure what they really installed as it certainly doesn't feel like it. I'm glad to see that others had a better experience - but we definitively won't use them again. read more

I would highly recommend McDonald Carpet One Floor & Home. We recently used them to install hand scraped hickory and new carpet in our new home in Longmont, and to replace the carpet in our old house (now a rental) in Boulder. We worked with April on all of this, and she was beyond fantastic. She knows her stuff about wood and carpet and it really made me feel comfortable with our purchase. We were doing a lot of square footage, so it was a large job and could have been nerve-wracking. I was also impressed with the installers. They worked very hard and were conscientious of neighbors (i.e. stopping loud work on wood floors after 5 pm and working on quieter work with carpet instead). They also came back to fix every little thing to our satisfaction with no complaint. Our floors look fantastic. I was beyond pleased with the outcome. read more

McDonald Carpet One is the only flooring company I refer to my clients. The expertise, quality of product, expert technicians and "standing behind their work" far surpasses the Home Depots and Lowes of the world. Bob has always been extremely responsive when ever we have needs to get a quick estimate. If you want expert advice, the best installation technicians in the industry, and an honest company to work with, look no further than McDonald Carpet One. read more

We searched for replacement carpet matching our existing wool carpet and McDonald Carpet One had some available (it was a discontinued product so we felt lucky to find it). The saleswoman brought samples to our home and let us know that since wool is a natural product, that the colors would not match necessarily. We were OK with that since the overall look and material was more important. The installation was scheduled when we requested and went smoothly. They gave us some of the leftover carpet for us so we could have a "scrap" to make repairs in the future, if needed. Nice finishing touch. read more

When looking for new flooring for our home we checked around and under the referral of a great friend, we came to Carpet One in Boulder. Tamera was our sales associate who helped us select the flooring for our first level at our home. We have a giant breed dog who was welcomed into the showroom and we couldn't have been happier with our experience. We purchased not only awesome beautiful carpet but vinyl flooring that both have an amazing warranty. We cannot imagine using anyone else. We will be venturing out to finish the rest of our home and Carpet One in Boulder will be our one stop. Thank You! read more

I have not written a bad review for any business in my life but am compelled to warn people about the deceptive practices that these folks use to make the sale and then not follow through on their promises. We are victims of the recent flood and have been very shaken up by the whole thing so we were hoping for an easy experience replacing some flooring. George Amanderaz was our sales person and he seemed friendly enough at first. I should have known better when he wouldn't commit to a date (or even a date range) for tear out and installation however my mom and I were both so shell shocked by what had recently happened that we put our trust in this company to do the right thing. George made the sale and then promptly stopped returning calls. When we were able to reach him he "didn't have his appointment book handy" and would promise to call back which he did not. We finally managed to get George to come up and measure the project and granted, the drive up Fourmile Canyon isn't the easiest to make, however my mom's little Toyota Scion is doing just fine. They were ready to do the tear out of the flooring but still would NOT give us a date to install the new flooring and when we insisted that we needed to know so that we wouldn't be walking around on bare wood for weeks, George advised us that they had decided to "pass on the project." This is after I provided half of the cost up front and had been told for 2 weeks that things were "on track." Needless to say we were devastated and when I spoke to the manager Kelly it was apparent that George had lied to her about several things including the ease of access to our home. We had to have our bridge/road rebuilt and that was done and delivery trucks had been making deliveries for a couple of weeks up here. He actually went back to his store and told Kelly that we did NOT have a bridge and that the installers would have to hike everything up to our house. This is the day AFTER he had driven up here himself! It was surreal! I pleaded with Kelly to complete the project and she said she would do some checking and call back the same day. She never called back and I had to call in two days later only to find out that Kelly had already decided not to do the work as promised. They let me speak to the owner, who is Kelly's father in law so you can imagine where the loyalty lies there, and he said that he was not sure why they wouldn't do the project and that he was "out in left field" in terms of knowing what was happening. He didn't even offer a single apology for anything that had happened nor did he acknowledge that this was not the way to treat customers, especially ones who had been traumatized as we were/are. I learned that this company recently had gone out of business and was trying to re-start in east Boulder and my hope is that people will read this review and understand that this is not a fair, honest or ethical company. Fortunately we were referred by a friend to Mitch at Carpet Exchange in Boulder and he has been so wonderful. In fact that will be the FIRST positive review that I have offered for a business as well. Do NOT believe what they tell you and if you do, get a firm date in writing and do not expect any empathy whatsoever if they decide they don't want to do the work. Please believe what I'm telling you here, it was truly the worst experience I've ever had dealing with a business. read more