The team is very responsive and always ready to help. Hope has helped me with all my policy needs…read moreand I highly recommend.

Be in your office when you post that you are open! This has happened several times. It makes me…read morewant to change insurance. One time I rushed to your State Farm office after work and made it with 30 minutes to spare. Three employees were locking up. Not one of them offered to help me. They were leaving early and were unprofessional. Their clothes and attitude screamed, "We don't care."

Full disclosure: Better record keeping on my part would have caught the error sooner; However, I…read morebelieve the local agent's and the company's response merits a warning to other consumers. I had motorcycle insurance through Allstate with a local agent (Machelle) (Not a typo), beginning several years ago. In February of 2016, I got a new bike and requested that coverage of my old bike be stopped at the end of the month. In March of 2016 my credit card information changed and in April I received a call requesting payment. At this time I was explicitly told that the second bike had been removed from the plan and I was only paying for the 1st bike. I said ok and absentmindedly paid the bill, resumed automatic payments and forgot about it. In February of 2017 my credit card was stolen and I received a call a month later requesting payment for my policy covering both bikes. At this point I called the local agent (Machelle) who told me it was my fault the bike hadn't been removed since I didn't catch it earlier, despite two phone conversations where I was thoroughly reassured that this had taken place. I called the national office who told me that without a bill of sale proving I sold the bike, they were unwilling to compensate me for the error in any way. The price was right for the insurance, but this experience went wrong in so many ways. What if I had a wreck and they had somehow messed up and never initiated proper coverage--Would they then leave me hanging? People make mistakes--good people correct them. I feel the mistake made was kind of large, but the response of refusing to correct it in any way is extremely disappointing--not to mention Machelle's rude and condescending attitude.

Found this agent when we moved to Walla Walla four years ago and have been very pleased with their…read moreassistance. Our quotes have been fair and they have been easy to work with and explain any questions we may have regarding our home and auto policies.

Moved here from out of state. They ripped me off of $600 and then wanted another $270 back charges…read moreafter writing the policy. I got insurance from them for a whole 4 weeks before changing to Liberty Mutual. Never Again State Farm!

I've always received great service from State Farm. I've been a client for a while now and I'm a…read morepicky individual. When I call I always ask for Araceli she is my agent and she is amazing at her job. I would recommend her to anyone she is the best! I can't say enough great things about the service I receive with them.