This has been a long time coming. I dont enjoy doling out negative reviews as a bad meal, missing 3 fries, cold pancakes etc, can often be a 1x situational event & that can happen to any business, anytime. This review stems from consistent events at the drive-thru & it has gotten to the point where I was at odds NOT giving this review. I won't have to feel awkward wondering " did they read my review?", do they know who I am" etc. as I'm never going back. at this point I can't allow myself to go back. Would you believe me if I told you that from the app you can order, 5 min trip, be 8 cars deep @ drive-thru and in 25 minutes they have only processed 2 vehicles? well believe it and also this, i removed myself from the potential 1.5hr wait, went to dunkin donuts (2min trip each way) brkfst sandwich & oj to-go, return by McDonalds & the vehicle that was ahead of me @ McD's was 2 deep... form your own opinion. Would you believe that you can order a brkfst meal on the app @ 10am, shoes, coat, etc make the 5 min trip, be 4-5 cars deep @ the drive-thru by 10:10, 10:20, waiting..... 10:28 with 1 car to go you think to yourself, " i know they stop serving brkfst @ 10:30 but i ordered it 30 min ago, they won't stiff me if i pull up @ 10:30:21 will they? surely not due to their gross inefficiency would they? the sticking to exact times surely would be a flexibility afforded to a customer waiting 20 min while the sign for "target time for drive-thru, 1.5 minutes" correct?... that would be a phat, "sorry, we stopped serving brkfst @ 10;30" i explained that I ordered 30 min ago, and had been inline for 20. "sorry".. well, believe that too. these are extreme examples but it's never not in-efficient, i have, in a frustrated state, just drove away on several occasions. Today, I went to DD's and resolved my hunger issue. Because they always app orders for brkfst i've driven there in sleep pants with no wallet, phone etc. I've learned the hard way that dunkin donuts is not a viable work around with no funds to purchase. I'm not gonna sling profanity (now) or use harmful adjectives towards the whole of McD's in Franklin, NH but here's the take-away: When your customers, even though they've paid for your product thru the app, have learned years ago to bring forms of payment for other eatery services because they're only convinced they *might* be served and will need a Plan B?. something needs to change & it can't possibly be that difficult. Changing the sign out front from "20 billion served" to "20 billion still hungry" is not going to be a good look. Do better. read more

The morning crew lack serious team work..instead of helping each other out they seem to take frustration out on each other and customers. They clearly cant handle drivethru rushes. They have every car park and literally fill up their entire parking lot.. The grill team has the same problem considering there's quite a few of them and takes 10 or more min for a cold QP Deluxe... by the time they run the order out there's so many cars waiting for their order and they wander around the lot like a lost pup trying to find which car the order belongs to! It seems the morning crew needs serious fixing and start with getting over themselves and work as a TEAM. They should learn from their PM crew considering they look like they are all young teens and seem to all get along. I've never had an issue and hope they keep it up. It sucks I have to drive farther for my Steak McGriddlez. If you're looking for breakfast this is NOT THE RIGHT MCDONALDS! read more

The floor looked like fries were spilled all over it the was cold. The service was horrible. Just go to Burger King it is way better then this read more

we had to wait forever for our food, mind you we only ordered some fries and some chicken. talking about fries we didn't even receive any in our bag, and talk about sauce because i completely got none in my bag that I had ordered. not to mention the worker we dealt with at the drive thru speaker wasn't very welcoming or friendly. all in all just disappointed ): read more

Every time I order at Drive-Thru, the park me and make me wait for my food. Worst McDonald's I ever visited.

This McDonald's dining area is pretty nice. I'm not a fan of the overly loud televisions playing but I get that others may enjoy it. I stopped here to finish paperwork and get some coffee. The service was average. Typical for a McDonald's. Before I left I used the restroom and was thoroughly disgusted. Greasy nasty floors with urine stains and footprints in the grime. Toilet paper littered the floor and the mirror was dirty. The baby changing station either was strained with dried feces or blood. I'm pretty sure it was blood. The McDonald's had about 5 customers including myself. Most of them were older and there for just coffee. They were not very busy. I did notice that the employees were standing around quite a bit and not actually working. There was no need for this bathroom to be this disgusting at 0800 in the morning. read more

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Different shift, different outcome. During the day this past week I'd ask for a special request like something off the "secret menu " and they were all fine with it and the staff was fast. Tonight I was denied my secret menu because they said they didn't want to,but would put aside the ingredients for me to put it together at full price and it took about 10 min for me to get my food without and changes. read more

They ate slow with give people there orders and plus alot of the workers and manager are rude to the employees and they they are not good with serving people in timely manner read more

Friendly helpful staff! Been here twice now with two little grand babies and it's clean and comfortable. Nice place to sit in the sun for awhile on a cold winters day. read more

I just ate half a McDouble before I knew it was raw. The staff refunded my money but that was it. I spoke with the manager she said that there was nothing else she could do. Terrible business, I would never eat there or any McDonald's again. Hopefully I don't get food poisoning. read more

Standard fare , almost always have to wait at the takeout for order. " hot " apple pie was cold. Wrong size fries on another occasion. It fast food so about what I expected. Some employees good but rest an obvious reflection that current low unemployment rate makes it difficult to find good employees. Time to up your pay scale. read more

The fries and nuggets were immaculate and incredibly fresh with a perfect golden crunch. The staff were very kind, even in the drive through. read more

Went to visit my man here at work with his sister tryna order some food and drinks because we were hungry and my man joked around with the workers saying don't feed them. We waited for 10 minutes to order and this lady that was working the cash register never came over to take our orders and I'll tell you we were pissed off to the max and we're very unhappy with our visit read more

It was a dark and stormy night. I walked in alone. The lights were flickering, and it was dim. Lightning flashed and for a split second I could have sworn I saw Ronald McDonald smiling maliciously at me through the the glass window across from where I was ordering my Big Mac with large fries, and a large drink (I have a weight issue, don't judge). Due to the satanic clown incident I wouldn't recommend this place to anyone. read more

Omg. This is a new building and clean and that's all that's good about it. The female morning manager is so rude I don't think I will ever go back. If customers satisfaction is not your thing get a new job. I have never run in to some one with as little common sense. I don't know how she got the manager position. read more