Excellent drive thru experience other than there was a bit of a backup. The workers were friendly and helpful. The person taking our order had trouble adding my code from the app and (although he said I could), I couldn't find a way to add a deal to my code. To move the transaction forward, he asked for us to just place the order and promised we could fix it at the first window. The young lady at the first window was pleasant and efficient. She took one look at the deal we were trying to add was immediately able to decipher we had it wrong. She explained that it is only available for mobile orders but noted that she would honor it. It took her about 5 seconds to adjust our price and begin collecting payment. The order was filled correctly. The food was hot and prepared well. Great experience! read more

I do not work here. I am not a cashier. Therefore I should not be taking my own order at them kiosk's. Now if I were getting two hour minimum work wage for taking my own order? I would be happy to use those kiosk's. But I Tired of your lazy slack ass workers that won't come to the register some of the times when I come here. Often not getting what I ordered. Your hiring practices need to improve much better. Also I seen a young man with his hands in his pockets like he was totally not into his job. Again hiring the right individuals and you won't have this kind of work force. Some need to stuff their hair up in their nets also. They are just lazily putting it on and their hair is all out. I'm tired of seeing this place so slack at night and especially on the weekends. If they don't won't to work on the weekends then don't work here at all. Because you have a responsibility and the customers don't need to suffer because you are not happy working here and serving us. Edit: well this is really getting old. They forgot to give me all my food. I'm missing my double fish fillet this time. read more

Convenient and open 24 hrs, but a lot of workers are slack. Haven't eaten here in 4 months, was hungry, and only thing open around here after 10pm on a Sunday night. Half order wrong and half right... like always. PWhat I wanted. What I got. read more

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I asked for no salt and the delivered thank God they listened blood pressure has been kind of high lately

Only McDonald's Home of "our ice cream machine is broken" would decide to do a #GrimacesBirthday promo that includes a SHAKE! First Lawrenceville and now this one. BOTH have "broken" ice cream machines. read more

Ordered through the drive-tru. The car in front had an order that took a VERY long time. When I got to the window, it was clear my bag of food was sitting at ready during that WHOLE time. The bag wasn't rolled closed. It's only 45° outside. Needless to say the heat from the food was gone, but the gal in the window could care less. The bag of food had ZERO NAPKINS. Horrible service read more

We just went through the drive through and had the most apathetic person hand us our food. She handed it out, after it sst for 5 minutes and slammed the window shut. There's absolutely no reason for this level of non service. read more

How bad can you suck? Not worse than these folks. My wife went there and ordered. For me she ordered "Quarter Pounder with Cheese, Sandwich only". What did she bring home? "Cheeseburger ONLY American Cheese". And they even got that wrong! YOU SUCK! Called to speak to a manager. Call dropped three times due to 30-40 rings. Answered on the fourth time. Said I could come back for the correct sandwich! Why should I come back? We've already been there once! And your site says you deliver. Did you even offer that as an option? Of course not. Because here, The. Customer. Does. Not. Matter. read more

Props to this location. I ordered curbside and the service very prompt and friendly. They included extra napkins and butter for my biscuits and plastic ware without even asking! The biscuits and sausage McMuffin were very good and hot. They deserve high marks. read more

Bro I just love it when I'm in there and get a hamburger it taste good and when I'm wit my honey we love eachother and kiss in there and they don't kick us out they so sweet there and they let me play in the playground read more

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This has to be the best McD in the universe, well the south I'm sure. I sat at a table, and they served my food on tray. Didn't stand up all day waiting. Food was very good best McDonald's had in long time, store is not dark or full of kiasks. This made me feel a lot better about McDonald's. They have it together! read more

Terrible service worse customer service. Order your food on the computer kiosk. Wait for food. But be ready to wait. Forever. Go up to the counter only for no human to ever actually acknowledge you're a living breathing customer who needs help. We ordered and paid for two cookies for our three year old but 20 minutes later no cookies and no actual human interaction. We asked if we could have cookies. We were told yes. But still no cookies. This establishment is run by kids who do not care about their job. read more

McDonald's - Eat at home! Waiting and waiting for ever. I think they only focus on the drive thru. - Fast Food Near Me - Grayson, Georgia

Nothing like spending 150$ on gift cards only to be treated like a disruption to the day at 1:45pm at your local McDonalds. Stopped by my local McDonalds to purchase 15 - $10 gift cards for a project and being treated like this makes me wonder about the local and district level leadership. I believe it was the Manager but none the less a female leader came over while the cards were being activated and demanded, not really asking but in a demanding manner to see my drivers license which I produced. Then asked me for the CC used and when I said I used Apple Pay, she was none too happy and proceed to leave the area while the rest of cards were being activated. WOW. read more

So they have this new system where you order by your self take a number and they'll bring the food to your table..... Hahahahahahahahaaha now that's a joke ... before you implement the system train you employee and inform them this is McDonald's new system. I've been here twice the always call my number and forget my cup. What a joke Oooooh ... the front counter lady is rude. Food is great... staff not so much. read more

In the early morning hours of 9/11/2021 I found myself at McDonald's drive thru for some late night dinner and I noticed a Gwinnett County Police Cruiser behind me. I drove up to the 1st window (pay window) and asked to pay for their order as well. The associate said that it wasn't necessary as that, per restaurant policy, they do not charge Police, EMS or Fire for food. Good for them. We should all pay some respect (and patronage) to McDonald's of Grayson GA. read more

Horrible! Idk who owns this one but it needs to be condemned! Time after time I've vowed not to patronize this particular McD. And I go back thinking they'll improve. The managers are horrible and the food--well this morning I was served an Egg White Delight with spoiled cheese on it! Never again will I give McGross my money!!! read more

Please close this location. Awful experience going inside or through the drive thru. If want cold, wrong and wait forever terrible food then this is the place. read more

If I could do lower, I would. Came by here after a long night at work to get a sandwich for dinner. Was told by the cashier to wait, then was soon after told to pull up to the window for someone to take my order. Meanwhile, the other cashier begins taking the other car in line. What? So I asked why my order couldn't be taken if theirs is being taken - to which the cashier replied "cuz I'm busy that's why." If you're so busy, then why is the drive thru lane open and why are you with a headset? You weren't too busy to talk to me about all of that. Your staff needs better guest service. Im a manager at a restaurant myself, and I've never told a guest that I'm too busy to help them. I understand being short staff, but not such bad guest service. I left and won't be back to this location. I'm not surprised to see your ratings at 2 stars. read more

I have been coming here for years with my kids. They have always been very friendly and welcoming. Even the teenagers are polite! Best McDonald's customer service. read more

I waited 17 minutes in the drive through for this (see photos). And the chicken is tough... can't even bite through it. $8 wasted and I'm still hungry. read more

McDonald's - I waited 17 minutes in the drive through for this. And the chicken is tough... can't even bite through it. - Fast Food Near Me - Grayson, Georgia

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We were in the drive thru patiently waiting for our food at the window. After five minutes we finally got our food and began to drive off. The lady that handed us the food waited for us to start to leave, stuck her head out the window and said "there, now y'all can get the fuck out of my drive thru." I don't know her name but I believe she had some sort of facial piercing. Regardless, wow. read more

This McDonald gets worse and worse!!Used to be the best!I went thru the drive thru today and the girl taking my order got it wrong.Then I picked up my sausage and pancakes ,drove home no sausage biscuit ,drovr back,got home ,no syrup or butter for pancakes.Who is running this place??? No apology either after driving all the way back!!!!!Done!! read more

I have a standard breakfast order that I have had nearly as long as McDonalds has had breakfast; a sausage egg & cheese biscuit with the cheese in the middle (between the sausage and egg). I like it prepared this way because the cheese doesn't melt into the biscuit and in my opinion the difference is very noticeable. This location got it right the first time and, by the time I paid they were waiting hot and fresh at the window. A new record for order accuracy and time from any other McDonalds I have been too that's for sure. The previous visit wasn't breakfast, only a drink but if they keep this level of service up I may soon be the Duke of the Grayson Hwy McDonalds. read more

Grayson highway location. Prepaid for two cookies at kiosk. Stood for 10 minutes at register. Totally ignored. Finally shouted out - can we get two cookies. Manager said yes then walked away. Drive through was thriving. Ugh management. read more

Always a long wait at this location. The most irritating thing is they removed all prices from the menu board!?!?! Why? Plus is a 100 health score. Not an easy feat in Gwinnett Co. read more

As far as mcdonalds goes this place rocks! The workers are super friendly and the play area is much cleaner than most others nearby! The newer atmosphere is also a plus. Only downfall 1 ice machine that everyone has to share:( wish this one was a little closer to home we would visit more often!! read more

McDonald's - Decent playground and clean too! - Fast Food Near Me - Grayson, Georgia

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Horrible McDonalds. The shake machine and ice machine has been down for two weeks. The drive thru is a wreck waiting to happen. You have to circle the building twice while others are coming in and leaving. Staff is not trained. Have to repeat order at drive thru many times. Inside employees are totally unprofessional. Apparently a result of bad management. Do Grayson a favor and close this one. read more

Just went, waited on drive-thru line to be told milkshake machine down. How about you put a sign up in advance. Thank you

There food was hot and good McNuggets where fresh and really good just took a while to deliver

First off, I was repeatedly asked to speak louder at the speaker until I was actually yelling into the speaker. When I pulled to the window And mentioned it to them, the only response I got was, "Oh well, it's all good." ... oh. Also we ordered a pretty standard sausage breakfast sandwich, had to clarify that one several times because I guess they couldn't find the button or whatever, and still wound up with some sort of ham concoction. TL;DR: This restaurant is great if you're into: yelling, places with bad customer service, and/or getting the wrong food. 1/5 would not eat again... But it's all good. read more

Little one loves the playground! Very clean area and the staff is very friendly. Recommend this location! read more

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Worst customer service ever !! The lady that took my order had the worst attitude and even rolled her eyes because we were using coupons . Will never come back to this Mc Donald's again . read more

This has to be the slowest moving McDonald's drive-thru I've ever been in the girl who takes your order barely speaks and understands English read more

The employees are extremely rude,the management is very poor.I had an incident that occurred when a meal was missing a fry and we had to go to through the drive thru one more time and they did not include the fry even though we payed for it and they did not even apologize.I would not recommend going to this place with shitty service,just go to Chic-fila. read more

I did not think it was possible to ruin a Big Mac and fries. The chicken tenders sucked, the fries sucked, worst McDonald's I have ever visited. read more

The drive through is super slow on a Saturday morning, however staff was friendly and food was good.

I am so over this McDonald's !!! Every single time and I mean EVERY single time I decide to eat at this location I specifically ask for a simple McDouble with extra onions extra ketchup, keep in mind this comes with pickles as well. But of course every time it's got no pickles and barely any onions or ketchup and I know it might be petty but when it's a once in a while thing it's very frustrating they can't get the order right. The people that work here are VERY snobby and rude and always have a horrible attitude and the FRIES u might as well go somewhere else because normally McDonald's is my number one hands down best fries but not the Grayson location! They are always hard or either wayyyyy to soggy. Like is your job THAT hard?!?!? read more

What hell hell happened to this place? Used to be my go to spot for the summer. But the service is sucking these days. Guess I'll have to go to Lawrenceville to find a decent mcds with a playground read more

I have been to this mcdonalds hundreds of times, and I have only had one correct order. We are always missing simple orders, and there is never everything we ordered. My fries are also never even slightly warm. I would not go back ever again. read more

This place is an absolute sh!t fest after midnight. The drive through was nearly wrapped around the building, which I initially took as a good sign... Wrong. I pulled up to the Mic, was rather curtly told to "hold on a minute" by a girl inside, before pausing for about 2 minutes prior to actually taking my order. Bacon, egg and cheese biscuit and a hashbrown took 23 minutes in total to make it to the window. It is entirely possible that I could have gotten home, and made my order from scratch, in less time. Once it did finally make it to the window, the girl at the window practically threw it at me without saying a word. You never really expect an all-star crew that late at night, but nearly 25 minutes from the time I hit the drive through line, combined with the ridiculous attitude I got from the girl handing (throwing) out food, is absolutely appaling, even with such low expectations going in. That being said, the poor young guy running the cash register did a decent job of at least saying "hello" and "thank you, have a nice evening." I'm literally scraping to find something even halfway to decent about the experience... So much for FAST food. I might just make my way through this place another time in hopes that this was an abhorrent mistake and an attrocious night for some poor bloke of a manager. As someone who is usually a McD's regular, I have got to believe this is a fluke... Right? read more