Moderately fast service is the only plus side. Wasn't greeted and I told the server "have a good day", "thanks," among other things, and was just met with silence. None of the foods I ordered that were supposed to have the peel to win stickers had them. Maybe one of the employees took them off before handing mI doubled checked on the website for eligibility, too. Update: Service is at a moderate pace. I almost exclusively place mobile orders and they seem to be taken care of quickly. read more

McDonald's - No sticker where one should be. Same for other side. - Burgers Near Me - Houston, Texas

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So before I had a problem with a woman saying I was trying to steal the food that I ordered and paid for she couldn't read English nor understand what I was saying so I had to get help from another employee. Now this morning I purchased two things for monopoly and they don't give me my game pieces I had to call inside to get it and she gave me attitude read more

Just imagine ordering a meal specifying exactly what you want only to get what you requested to not have. They took my pickles and gave me onions read more

McDonald's - What I ordered vs what I got - Burgers Near Me - Houston, Texas

We visited today and were horrified when my son pulled out a nugget that had two visible bite marks on it. We tried to give them benefit of the doubt and see if there was some way that it was torn but no. It had very clearly been bitten twice. I really don't even have words to describe how disgusted we all were with this situation. I attempted to reach out via their contact us but continuously got errors. It's pretty bad when even young children say that they are done with McDonalds because of how sickened they were by this. I do not recommend this location and honestly, will likely not visit any others based on how difficult they've made it to share my concerns with them via corporate. read more

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Everything , they need better employees with better attitudes and that have gratitude for their costumers , i pulled up in the drive thru and the lady in the mic was so rude , she sounded like she just wanted to go home , i get it its 11 at night but why even clock in if ur not gonna treat ur costumers nice , so i pull up to the window and i asked the lady to put buffalo and ranch , she just looked at us and didn't even put the sauces in the bag , now lets get into the food , the food was terrible she didn't even bother to put in lettuce in my sandwich just the bun and the chicken , the fries were horrible . read more

As soon as I walked in the door the lady at the register saw me and turned and walked away. A young man came and said to use the kiosk. I said I only have cash and he still refused to take my order. Very poor service, so I left and went somewhere else. This McDonald's needs a whole new staff including managers. If I could give this McDonald's a triple negative I would. read more

Clean, quiet, quick service. Fries, nuggets, and Coke were crispy. What more could you want?!

The lady working Aug 14 at the front counter was so incredibly rude it's unreal. thought it was just to me but nope... every customer. poor guy got yelled at for saying "togo" order instead of doordash... good food but damn terrible employee choice. read more

Girl working the food window around 10-10:30am was rude as hell. She would purposely turn her head while handing my food and drink. Wouldn't even look at me. If you're going to hate your job or the people you serve, then you probably shouldn't work that job. read more

I've had numerous bad experiences at this location but nothing that would make me stop coming here. Today that changed. I was pulling up to the front door and saw an extremely handicapped woman in a motorized wheelchair (poor lady can barely move) waiting at the door for someone to let her in. One of the employees walked in from outside and let the door close right in front of the handicapped lady. Just walked by her like she was invisible. F**king sickening! I let the manager know what the employee did and she was like "I'll let her know". So yea, f this place. If the employees don't have the capacity to help the handicapped at their store, then they sure aren't getting my trust to make my food. read more

Went thru the drive through today....well tried to. Only ordering one item. After waiting awhile for someone to ask for my order I had to repeat the one item 5 times. And the order taken still couldn't get what I wanted right. If it's a speaker problem it needs to be fixed. Being frustrated after 5 times trying to order an iced mocha and being repeatedly told hot coffee I left. read more

Reliable and predictable- they always get our orders correct. And typically the ice cream machine is working.

I'm giving them 4 stars because the food was fresh and hot, and the drive thru team was polite and friendly. But you can imagine my surprise and disappointment when I found only 1/2 a cheese slice on my filet o'fish. Not sure what happened there, but if it was because they had a shortage of cheese, I'm grateful for 1/2 a slice instead of no cheese at all. read more

McDonald's - Filet O'Fish. - Burgers Near Me - Houston, Texas

Terrible service given that I had order a McRib with extra sauce, and even paid for extra sauce. Got to my destination and opened my meal to NO SAUCE AT ALL! Extremely disappointed and dissatisfied! Tried calling them but the number was busy. Drove back in a matter of 2 hours in the middle of the day, and they were CLOSED! I seriously could not believe this! How in the world could they do this to a paying customer, much less closed in the middle of broad day light? They must have been hot water with management... read more

McDonald's - Asked and paid for extra bbq sauce and ended up with NO bbq sauce on my McRib. - Burgers Near Me - Houston, Texas

Broski at the window that gave me the order 6/25/23 around 3:10-3:20 practically tossed me the bag full of food and said nothing at all. I had to look in the bag before I left to make sure it was everything. Super rude lol Also asked for two sweet and sour and two barbecue sauces and got nothing :) read more

Ordered ahead with the app and went to pick up in store. Waited over 20 minutes and got a messed up order. The front took their sweet time putting orders together. They acted like they had all the time in the world. What is the point of ordering ahead? read more

Even though this McDonald's is in a rich peoples neighborhood, they are so ghetto! They all have attitudes and act as if everything you're doing is a bother. Like they don't get paid their rate to do my bidding. They hold on to sauce like their life depends on it. What are they?! The guardians of the galaxy?!! And then there's this humongous lady who is ever so rude. Do better. And don't let them find out you're doordashing, they'll mess up your order and you'll be eating somebody else's Burger King deer ankles. read more

This McDonald's is the best, service-wise. They are always so nice here during breakfast hours! One of the workers even told me to have a blessed day. This is Chick-Fil-A now? Huh?? Honestly my favorite go-to McDonald's based off of how good the service is too. They're also quick and know how to get a line moving. Come here for breakfast! :) read more

Forgot my fries and the nuggets tasted like bounce that ass. This is why chick fil a is better

Well, wanted a deluxe crispy chicken sandwich tonight (12-4-21). So heres how it went through the drive thru ordered a Big Mac combo and a Deluxe Crispy Chicken Sandwich just like it's posted on the menu sign. Mc Donald's employee said my total and on the screen showed (Spicy) I didn't say Spicy Deluxe CCS, his response ok. Paid and the receipt showed Spicy DCCS again I told the girl handing me the food it was not a Spicy DCCS. Her and I guess an assisting manger looked at me like if the world ended because they had to correct my sandwich. Was told to park and when I got my what I thought was the correct sandwich, the wrapper was full of dressing again not correct. Went inside and asked for the manager NO manager in site. I told the acting manager if that's how Mc Donald's serves there customers. Got home still the wrong sandwich. This location needs retraining and NEW management. read more

My kids asked to buy ice cream sundae's with their nuggets today, and I decided to go ahead and let them have a treat today. I noticed black specs throughout the sundae but assumed McDonald's had changed the look so that it appeared more as ice cream with fresh "vanilla bean" mixed in. I was horrified later on as my little kids ate the sundae and then spit out big black chunks of something hard, complaining, "I can't chew this"! I have added a photo here on Yelp, and I also have a video uploaded that clearly shows, those black pieces are definitely NOT vanilla bean or Oreos!! It looks like my kids were ingesting plastic!! We go to this McDonald's for my kids, and I hate that I now have to worry so much about what could be in the food. Here is a video showing more detail and closer inspection: https://youtu.be/dekYGonfM3w read more

McDonald's - the ingredients of a frozen drink - Burgers Near Me - Houston, Texas

Why can't I use ZERO stars? Made the mistake of stopping at this location on the way back to work. Carry out order, ate my food on the way back to the office. Got back to my desk and was in the process of finishing my sweet tea. Saw something DARK in the bottom of the cup. TEA grounds? I WISH !!! Pouring the remaining tea out what do I find? A baby roach frozen into one of the ice cubes ! NEVER AGAIN ... posted pic in the photos section. read more

McDonald's - Drink station with baby roach frozen in the ice. NEVER AGAIN !!! - Burgers Near Me - Houston, Texas

Half of my order was missing , I took a bite and my burger was raw !! I am calling now and no answer read more

McDonald's - Qtr Quarter Pounder with Cheese - Burgers Near Me - Houston, Texas

Simple order error on their part after waiting in a long drive thru lane and then the drive thru clerk said she cannot fix, I will need to go around and start over. Seriously? Not my idea of customer service. read more

The worst McDonald's in McDonald's history. How do you mess up a large fry? How do you not know how to turn on grease and dump the fries in?? Who trained y'all? How do you mess up a order when all the options are literally touch screen pictures? Can you not work your phone too? The only thing they know how to do is talk about nonsense and be unprofessional. They all run around like a chickens with their heads cut off and even then, they still probably won't even run correctly. read more

some staff are super nice but others just ruin it. they also forget like half your order every time. just go to a different location. this one is awful read more

I really appreciate how seriously this location is taking social distancing. They don't even speak to you or make eye contact at either window! So dedicated to keeping their customers safe. *major eye roll* Not that I expect much from McDonald's, but anyway... read more

Currently have been waiting for over half a hour for our food and still don't have everything. Avoid this place like the street lady with the Rona. Don't come here. Awful McDonald's read more

Worst Service of ANY fast food restaurant EVER. Doesn't even deserve 1 star. Went to the drive through. Had to repeat the order several times. Got to the pay window, it was still wrong. Asked that person to correct it and it was STILL wrong. Asked for the manager, she got it wrong, too and never apologized. Instead, she threatened to call the police because we were "blocking the drive thru" and "did we want our food or not". Terrible, terrible, terrible. I wish I could give it zero stars. read more

I felt really rushed at the drive thru so much so that I wasn't able to finish my order and had to finish it at the window. The lady taking my order kept trying to wrap it up before I could finish speaking. And I was missing bacon I paid extra for on my burger. That would be forgivable if the lady wasn't constantly interrupting me and acting annoyed when I told her I wasn't finished for the 3rd time read more

Drive thru woman very rude. Didn't even say hi back. Went there around 8:30 pm today.

This is the worst service I have ever had. My son wanted a toy it was 1.97 without a meal but .60 with purchase. Even though I purchased food they refused to give it me at the lower price. I only had 1.55 left and my son screamed and begged. It's upsetting they have went all the way down hill and the manager was too busy socializing to care. Completely lost my entire families support. read more

This is one of the worst Mcdonalds in all of Texas if not in all the states. I have been to this one only afew times and everytime I have a regretted it. It seems they only care about dancing and talking with one another than making sure the order is correct. This last screw up of theirs though is enough to make sure I never return to them under any circumstance even if I am on the verge of starvation. The lady who took my order was rude, almost did not give me my full order and the order was totally wrong. If anyone thinks they should go to this Mcdonalds for any reason I beg you to reconsider! read more

Awful place. I've given them several chances over the past couple of years, but this was the final straw. Group of kids walked in ahead of me. The manager (some middle-aged guy with glasses) goes to help them. They say they're not ready, and he tells them to tell him when they are. He turns around to keep cleaning and ignores me. I am not even standing with this group. He finally turns around about 45 seconds later with a scowl, them makes eye contact with me as I start to speak to him. His eyes narrow and he snaps his head back around to keep ig prong me. That is the last straw. I turned around and left. I've stopped by this McDonald's sporadically, and only twice was it a good experience. Cold food, wrong orders, rude people. My wife even called to contact number in the drive-thru and left a stern, yet polite message with a request to calm her back or email her. No one ever did. Do yourself a favor and go the the McDonald's up next to the Ford dealer up 290, or oh down to Willowbrook. Skip this one. They honestly just font care. read more

Who ever is working your drive trough on 9/8/2021 @8:37P.M obviously does not want to be there. 0 customer service skills and 100% rude. And I am not at all surprised my order was wrong. read more

Clean interior, clean bathrooms (the main reason I know the interiors clean, because otherwise I'd be driving through) the drive-through has two order stations for faster service. I've always had 5-star experiences at this location, the food has been hot and fresh, and the staffs always upbeat. If you looking to get your french-fry fix, they've got it going on! read more

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Came here during lunch break to reminisce my childhood. I haven't dine inside a McDonalds for so many years or ate McDonalds in a sober state of mind. As always I love my Hot & Spicy with extra Mayo tasted great! I wanted the Big Mac but didn't want to pass out at work. Service was very good in my opinion. The cashier was Nice and polite, got my order correct and gave me extra sauces I asked for. The only thing I must say, my fries weren't as crispy as I would like it. By the time I got back to work the regrets started hitting me hard. I just consumed 900 calories in one meal...but at least it was only $4.20 haha #worthIT. read more

Okay the only thing that really merits the 3 stars is the FOOD lol Because I can't tell you how many times I've been here and my food is always hot and fresh. The service from the drive through window is HORRIBLE, employees at the window will turn their back and leave me by myself talking to myself while I'm trying to ask for something. Or I'm ignored and not spoken to and just given my food. Why does everyone have an attitude at the drive through? I don't understand, I can go inside and everyone is pleasant, but forget about the drive up.. no bueno read more

Soggy fries, greasy food. Always forgetting stuff you ordered, so check your bags before leaving. And when you do let them know they forgot something, they call you a liar and are very argumentative/combative. They have been like this for years. We have given up on McDonald's in this area..they all are incompetent. read more

Bad service. Went through the drive-through to order fries and a coke. The woman took our order and then said "hold on" and proceeded to have a conversation with a coworker, never completing the order on the screen. Finally, I pulled around to go inside. Again, just to order fries and a coke. The woman at the register also had a conversation with the coworker whilst I was ordering. Waited 20 minutes for the fries until finally they asked what we were waiting for. read more