Waited at curbside for over 35minutes. No staff came to tell me anything about any delays. So I went through drive through. total time to order my food and receive it was just over an hour and I'm not exaggerating read more

The staff is usually rude and I always have a problem when I got this location. One time I ordered online and I get there and they told me they ran out of hash browns. It was only 830 in the morning. Another time they told me to go park in the front. I ordered online ahead of time and this location already has two pick up lines so why should I have to go park in the front. The manager must not be doing a good job and she's rude when I've expressed my frustration with them. Save yourself the headache and don't go to this location. read more

Im still at there curbside and it's been past 30 minutes already these is absurd and there's no one at the cash register

If I could give this place a negative rating, I absolutely would. Visiting this location felt like gambling with my time and sanity, thanks to the horror stories I've read on Facebook groups. I'd only been here twice before today, and I regret giving it another chance. This morning, I was on my way to drop my child off at school after a medical appointment and decided to stop by. I ordered a #2 meal, and despite the drive-thru attendant mumbling her way through the conversation, we somehow landed on a #2 with a Diet Coke. I didn't specify the exact sandwich because my son wanted it, and frankly, I couldn't tell you what it was now because of what happened next. After paying (side note: the girl taking the order needs serious help enunciating and speaking up), I went to the pickup window only to be handed just a sandwich. I politely pointed out to the woman working the drive-thru that the Diet Coke and hash brown were missing. Instead of addressing the mistake professionally, she immediately went on the defensive. She checked with the girl who took my order, and together they decided to gaslight me by claiming I had only paid for a sandwich. First of all, why would I mention a Diet Coke if I hadn't ordered the meal? Second, instead of apologizing or attempting to resolve the situation, the drive-thru worker--who was an ordinary-looking Hispanic woman with an attitude problem--decided to stare at me like I had just insulted her entire family. Then she started laughing. Laughing. At a customer calmly explaining an error. At this point, I was floored. I reiterated that I had ordered the full meal, not just a sandwich. Her response? More smug laughter, like I was trying to scam Mickey D's out of a hash brown and a drink. Newsflash: I wasn't angry--until this woman decided to act like a deranged villain in a bad sitcom. The situation was beyond absurd. It was clear she didn't care about customer service, professionalism, or even basic human decency. Her behavior suggested she's either deeply unhappy with her life or fresh out of a prison yard, where this type of combative, unhinged attitude might be acceptable. Either way, she's not fit to be the face of any business. Ultimately, she turned a minor, easily fixable issue into a bizarre and humiliating spectacle. All I wanted was for my son to get what I ordered and paid for. Instead, I got disrespect, mockery, and the distinct impression that this place hires people who despise their jobs--and their customers. Avoid this location at all costs. read more

Worst McDonalds i have ever been too! I had just picked up my daughter from Daycare, worked all day, and commuted over an hour, it was a very long day and we were hungry. Went to our local McDonald's because it was close to home and fast food. I ordered my food, paid went to the second window they gave me drinks and the lady told me to pull up to the next window. 15 minutes later!!! Nobody came! Everyone behind me in the second window got their food, i swear 10 cars behind me got their food! I had to stick my head out and scream at the lady working the second window to get help. They literally forgot about me, my poor toddler was crying, i began to cry. They finally gave me my food and it was cold!!! I will never ever go to the McDonald's ever again. read more

This location ( Laurel Rd., Oakley ) is horrible at providing customer service. There is 1 register inside & a few self order kiosks. No one is ever at the register. If you need help, you have to yell for help to the back. You can see plenty of staff in the back, they also see you & ignores you. I have ordered personally for curbside pickup here & after 20min. I tried knocking on the locked door then had to go through the drive thru to get help. I am also a deliverer that picks up here. ( deliveries should be on shelf ESPECIALLY if you can't get help.) Yesterday FridAy 9/20/24, I flagged down an employee who asked what order am I looking for. She went to the back, never came back so when I noticed the male manager / Sup. leaving for the day I explained what happened, he grabbed my customer's order & eyeballed an employee back there that the order HAD BEEN WAITING ON THE SHELF. A few different occasions, I spoke to customers who had been waiting in the lobby for long periods of time. I understand busy times & short staff but this has NOT been the situationS. PLEASE THIS Location get it together! Change staff, please learn to run this location s different way. read more

Worst service ever. Literally have no idea what they are doing. Messed up my orders on multiple occasions.

Been here a few times and no joke they forget something EVERY-TIME! Customer service is bad. No one talks or acknowledges you.

Food is decent in my experience so far, but customer service could improve VERY much . Employees ignore you or seem as if you're in inconveniencing them when you need help or have a question, last time I visited there was a rude old , blonde in the drive thru that didn't even speak or respond , just groaned and nodded or shook her head , that's your only job !! Why get a job in customer service if you have awful people skills! Mcdonald's by the freeway is better both food wise and in customer service ! read more

Ordered large fries and got 1/2 full container. Also, received soggy fries. What can I say?

we waited thirty minutes for our food and no workers came up to us when we stood at the counter to ask for our food. the service is horrible and the workers are not helpful. i would not recommend this mcdonald's for your experience. we caught them staring at us when we were waiting and they looked away. when we asked them for our food they hadn't even started. Also the people came in after us and got their food immediately. read more

I went through the McDonald's drive thru recently, and it was a disaster from start to finish. First off, the drive thru took way too long completely unacceptable for fast food. When we finally got our order, we asked for cups to put our ice cream in, but instead they completely ignored me and told me to take the ice cream, I asked again and she rudely said take the ice cream so I took it and she gave us the cups. Of course, trying to transfer ice cream into tiny cups in a car is a bad idea. It ended up spilling all over my car. To make things worse, the cups were so small that the ice cream started melting immediately, making it impossible to enjoy. On top of that, the orange juice we ordered was so bitter we couldn't even drink it. The whole experience was so frustrating that we didn't even eat our food. I expected much better service from McDonald's. Definitely won't be coming back to this McDonald's. read more

Idk who they are hiring but they are clearly not giving af who they hire but the staff is rude asf during night time, I come here almost everyday for breakfast and have never had any issues, but when I place a order ONLINE AHEAD OF TIME for literally two double cheeseburgers I am waiting for 20 mins and when I pull around in drive through to atleast get their attention (because nobody even came outside or acknowledged that I was there waiting in curbside when I checked in in the app) I told the worker over the speaker I have been waiting for a while and have seen hella cars go through drive through so I'm not understanding what's taking so long for my two cheeseburgers, and he cops an attitude and says for me to back up and go back to curbside spot ???!!! Like uh no so I say can I just pull around and get my food please and he said "no what do you want me to do about it ?" Like okay smart ass idk maybe help me bc this is clearly an issue ??!!!! So I back up out of the damn drive through and go back to curbside spot and wait and wait some more and I'm over it and it wouldn't let me just cancel my order so I go back through drive through and ask if I can just please get my order and another dude answers and is very kind and nice willing to help and someone else over speaker said "curbside was closed that's why" so u had me waiting mad long the whole time when it was closed ?! Are u serious? Fucking idiots get this shit together.. wasted all that time that I'm never gonna get back. 8 months pregnant just got out of a 12 hour shift and McDonalds can't do a simple task, what a joke of a place. read more

there was a wrapper inside my dads food and also the meat looks too undercook. this was back in september and we were waiting for a review page to come up and now it's here. honestly, they place isn't great overall too. they always mess up our order whenever we go. that store definitely needs some help. read more

Haven't been into a McDonald's in ages. This was the cleanest and most well ran store I've ever been in. Dudes mopping, other lady sweeping, friendly and attentive staff, food was hot. Elite MD's. read more