This review is for an experience I had with Johnathan who was so pleasant and helpful when I had an issue with my order. The best customer service ever! read more

I've given this location more chances than I should have, and unfortunately it's consistently the worst McDonald's I've been to--not just in the Coachella Valley, but anywhere. No matter what time I go, the service is painfully slow. Even when I order ahead through the app, I'm almost always told to pull into a parking space and wait. To make things even more frustrating, they frequently assign me a parking spot number that's already occupied, which creates unnecessary confusion and delays. The staff also rarely seems welcoming. Most interactions feel rushed, and the overall atmosphere gives the impression that employees don't want to be there. I understand fast food is a demanding job, but basic customer service and organization shouldn't be this difficult. Overall, this location feels poorly managed and consistently disorganized. If corporate is looking for stores that need serious attention, this one should be at the top of the list. read more

"An attitude with every meal!" Yesterday's food at the drive thru , I had order a meal, the fries were cold , so I asked at the window if I can get fresh fries, a normal "sorry we can't " id be just alright fine I guess, but the repley back.was unforgettable. A blank upset stare from this woman and a quick repley "Its fresh enough!" And the quick close of the window. What type of scrappy service is this? I guess that what type of people work there. I told everyone about this at the golf course this morning. Really disappointed at their costumer service, just imagine the quality of work that goes in your good preparation there people. read more

I don't normally write reviews for fast-food places--especially McDonald's--but this location absolutely deserves it. The McDonald's at **34101 Monterey Ave. in Rancho Mirage** is truly something special. The moment you walk in, it feels warm, inviting, and full of life. So many McDonald's today feel modern but cold and sterile--this one is the complete opposite. It's vibrant, colorful, and welcoming. From the bright, cheerful mural on the wall to the colorful lighting, it honestly feels like the McDonald's of yesterday--in the best possible way. What really sets this location apart is the people. As soon as we walked in, we were greeted with genuine "hello," "welcome," and "good morning" from the staff. They were friendly, upbeat, and eager to help. **Jack, Adriana, and Christian were absolutely top-notch.** Jack went above and beyond--offering to get us anything we needed, delivering our meal to our table, and even asking if he could grab our sodas for us. He was also constantly cleaning and keeping the dining area spotless. Everything looked fantastic. Adriana greeted everyone with a warm smile and a truly welcoming presence. And then there's **Christian**, who completely blew me away. I watched him go from table to table checking on guests, asking if they were okay or needed anything. When he took orders out to cars and curbside, he carried a tray with extra sauces, napkins, and items *just in case* people needed them. That level of thoughtfulness and attention is incredibly rare--especially in fast food. Here's the moment that really sealed it for me: it was **10:33 a.m.**, and the menu had just switched to lunch. An older couple came in hoping to order breakfast. Most McDonald's wouldn't even hesitate to say no. Instead, Jack said, *"Let me go check."* He went to the back, confirmed they still had breakfast items available, and they happily made it for them anyway. This place feels different. It feels cared for. It feels human. Other McDonald's locations should absolutely observe how this team operates--this is the standard. I am unbelievably impressed. The service here truly blew me away, and I'm so glad we chose to eat inside. It reminded me of what McDonald's used to be, when people genuinely wanted to help. Highly, highly recommended. read more

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Fries room temp. The one best thing about McDonald's... and they can't get it right. Tables messy. Nobody goes around and wipes down after guests leave. Ordered the chicken snack wraps, both spicy and regular. Dry and tasteless... both .. till I got to the end of the wrap, and ALL the sauce and flavor was pooled at one end. Disappointing. read more

Great service! Good food. Just had a double cheeseburger and fries.burger was good and fries were hot. The location is a basic McDonalds interior, it was nice e and clean. The service is where it gets great. I ordered on the app and picked up, but forgot to get big Mac sauce for my burger. When I got there the order was already made, but Jack got me a side of the big mac sauce to add to it. Not only lying was the service fast but very friendly. "Thanks again Jack. Great job!!". read more

Only place that was open around 11:30 pm and near me Service was fast but food was not that great Fries were soggy and nuggets tasted like they had been fried earlier and had been sitting for a while read more

Well, I never realized a McDonalds could have 2 stars, but that's a stretch here. I literally waited 13 minutes in the drive thru, they didn't apologize (or say anything), and my food seemed like it sat there for 13 minutes, too. Cold, mushy fries, cold cheeseburgers, no napkins in the bag, no "thank you." This McDonalds is very bad. read more

Deangelo was very friendly and helpful, base on our other visits this specific location needs more employees like him!

Not shocking you all are holding at a strong 2.1 overall rating based on the experience I had. Never seen so many overpaid workers standing around not working in my life. Curbside shouldn't take 30 minutes....so much for FAST food. And to top it all off, no ranch packet in my order. Your nuggets are crap without a sauce. So glad to say I will never be going back to your trash establishment again. read more

Ordering at the kiosk takes an extra ordinary amount of time because of all the ads and prompts to buy more stuff. Then tried to scan to pay but that was not functional so had to wait in long line to pay and mean while order was not being prepared. Fast food?? Not read more

Ordered at 9:06am and it's 9:30am and still asking about my order. Never again at this location I'll stick with the one on Jefferson never had this problem. If I could I would give 0 stars. read more

McDonald's - Order time and current time and still waiting for my order. - Fast Food Near Me - Rancho Mirage, California

I went to refill my drinks. The employee (some old lady with white hair) came to hover by me and tell me in a very condescending voice as if I were a school child to scold me. She was shaking her head as said "no, no." While shaking her finger at me. I asked her what she meant because she did not elaborate. She said "next time no." Still confused I asked her "I'm not allowed a refill?" She said no. I had my receipt. And I had just left but she said "not unless you eat it inside." There's no sign saying that we can't get refills or have to eat inside. Felt that was so rude and unnecessary. Really left a bad taste in my mouth. I felt targeted. Not even the manager who saw me says anything to me unless she sent her to tell me but didn't seem like it. It was very embarrassing. And very unprofessional. read more

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This location is the friendliest I've ever encountered. Professional and clean. The only negative is I ask for no pickles, and every time there's damn pickles! read more

Very clean dining area and a very clean bathroom! Jack was so helpful and kind to everyone, it felt more like a restaurant than just a fast food place. read more

If I could give this place 0 stars I would! The staff is DUMB. So inconsiderate I was there for 10 mins for the lady to f**k up the order as we are ordering that we didn't even get food Now on our way out of town wasted our time NOT EVEN GETTING food we will have to wait to eat for a few hours Absolutely ridiculous learn how to communicate let alone read read more

Not the McDonald's I remember years ago. I find ground bone in the burgers. Plus, food is too commercial and don't satisfy my hunger.

5 stars...not because McD's is a 5 star restaurant but because they delivered exactly what I ordered and it was hot. Plus, George C at the window was smiling and polite! Never been through a late night McDonald's where an employee was so professional and polite. read more

No Ice Cream or Shakes. It's what McDonalds was built on. Guess nobody wants ice cream, during July, in the desert with 100 degree plus temperatures. What happened to this franchise? They can't afford a second ice cream or shake machine . They're always inconsistent and they don't train their employees properly. I feel bad for the kids working there as they're not leaning good customer service and they're probably trying hard. McDonald's stock deserves to plummet. read more

I can't remember the last time I went to a Mickey D's and our group was in need of some fast food so we stopped and it took some time to decide what we wanted. The individual at the register whose name was Heather guided us through the menu and even helped us save some money by asking if we had the McDonalds app which we did not. After I got the app entered into my phone and with her help I was able to save some money on our bill. Heather exuded great customer service and was very patient during the time we were there. I'm sure it might have been a different story if it was busier but overall we had a great experience. read more

In the current sociopolitical climate good food is hard to find. With this McDonald's the search continues. A forty minute wait time left a bad taste in my mouth before the subpar food even entered the conversation. While convenience and cost are king in this post capitalist modern world we often over look what's important. From a crowded parking lot to a meal that was unreasonably expensive it's no wonder that we are plummeting headfirst into a new recession. During the Great Recession of 2008, a recession so great we wouldn't need another one they said, I had the misfortune of two divorces and a rift in my family that cut so deep I need a boat to cross it to this day. Do better. Stephanie was a delight. read more

Excellent service and Jack the employee were really nice and respectful. Really appreciated what he did for us.

Probably the worst managed McDonald's I've ever been to. The slowest fast food place I've ever been to and this is consistently this way. Needs new management or owner. read more

It is hit or miss and mostly miss lately. They must have no manager on duty on weekends and now, during the week. The receipt I got had no ink and was illegible and I was made to pull out of the drive through line and wait for a sandwich...it was the wrong sandwich. I was overcharged $15.00 on my credit card and had to wait another time recently to have a staff member bring me a cash refund. They need to get it together!!! There are other options out there. read more

That worker Chanz is a great worker! He was so helpful towards me and he is what the McDonald's brand is all about and he was so kind.

This review is based on the morning drive thru...been here several times over the past couple months...service is very fast and food is served hot. The sloths across the street at Chic fil A need to be trained by the morning McDonald's staff. Message to staff..keep up the good work! read more

The wait at drive thru ridiculous then I get to windows and they ask me to go park? For one burger I waited for for 15 minutes! How hard is ONE burger.???(?( read more

Lately the past few times I have grabbed breakfast here before work, it has been terrible. Whenever I ask for a slight variation in my order, they continue to get it wrong. I always ask for no cheese in the sausage egg McGriddle, yet they usually leave it in. Other times when they have the order right it is cold as if it was just taken out of the fridge/freezer. The drive thru speakers are always cutting out, or has the wrong order on the screen. Today the employee just thrusted our order at us and walked away without greeting us or letting us know we had everything. read more

With the shortage in staff, the rush of customers, I am pleased to with the service and quality of food. I recommend using the app for faster service. if you dine in, prepare to wait a bit longer. The inside is kept clean. Nice family dining area. Let's be kind to our restaurant workers; times are tough for everyone. :( read more

Slow asf, incompetent staff, cold food. Its obvious nobody working there gives a shit about anything

1. It took 30 minutes to get through the drive thru line. This location is always slow. For one thing, they had the same person who was taking money for the orders, also taking the orders. So I had to wait to order, and to pay. 2. Ordered a bacon mcdouble w/o cheese or onions. I got a tiny bite of bacon and no pickles. 3. That and a medium soda was almost $8. What a rip off. Prices have gone up so that they can pay $18/hr. This location is consistently bad service and quality. Not that I like paying that price but at least the food and service could warrant it! read more

One of the worst drive through experiences ever. Whoever was working the drive through at 11pm on 9/27/24 does NOT deserve $20.00 an hour. Wife had to repeat order numerous times. Checked bag, she asked for ketchup and noticed there was only one of the two medium fries ordered. Worker just goes and hands her a medium fries no bag just hanging out the window. Then she said can I get some ketchup (2nd time) and he grabs a handful and just drops it in her hand letting packets fall to the ground. Then fries ended up being cold and had pickles in my Big Mac. Again, not deserving of $20.00 an hour if you're doing a poor job. read more

Drive thru menu broken, speaker broken. Got our order wrong and got attitude for it. No our problem when you don't have the right equipment working. Reported to manager, she didn't care. Can't expect much from McDonalds but don't waste your time at this location. read more

Ordered the new big mac bundle that comes with 2, 20 nuggets and fries today at exactly 8:07pm. My fries were stale, cold and in each box of nuggets i only received 8 so in total i got 16 nuggets instead of the 20 piece. read more

Everything is filthy. Food on the floor and napkins and spices on the majority of tables. Nobody picked anything up, they just stepped over the things on the floor read more

Do an app order for counter pick up. Shows open at 6:00 am. It's 6:05 and I'm banging on the door as the worker all but laughs at me in the wind and cold. Don't put you're open if you're not. What a joke. read more

This place should not be open 24 hours when at 8:35 they only had 1 employee working. Everything came out cold

The slowest McDonald's I've been to in a long time. Nothing worse than being stuck in a drive through for 20 minutes after you order.

Horrible Service. Never gets orders right. And employees never know what's going on. Drive thru screen doesn't work so can't confirm order

I am updating my review. The management of this store had dropped significantly from its friendly days to being rude and dismissive to special orders. The food is not good enough to also have poor customer service. Jared, a 16 year old snob treats customers as if he is being annoyed and inconvenienced by asking questions. I know you are making minimum wage but you will never go anywhere until you learn to treat people with respect - please management, spend some time with your employees training them. -------- Earlier review- Best thing on the menu: $1+ hot fudge sundae. Seriously a cheap sugar fix. Ask for extra fudge (sometimes they will add it free of charge). Great customer service. read more

McDonald's - Ask for extra fudge on the Sundae - well worth the calories! - Fast Food Near Me - Rancho Mirage, California