I had a deeply disappointing experience at this location. When I asked the manager for her name, she became hostile , swearing at me over the drive-thru microphone, calling me disrespectful names, and threatening to call the police, all because I simply wanted to know who I was speaking with. This started after an issue with my order: points were deducted from my app for a sandwich, and when I tried to explain the problem, she talked over me repeatedly and refused to listen. Instead of addressing the situation professionally, she responded with hostility and unprofessional language. A manager should be someone customers can turn to for help resolving issues , not someone who escalates a simple question into a confrontation. I hope corporate looks into this, because this is not the kind of treatment any customer should face. Manger of shift Friday July 24, 9:45 am -10:15 am Corporate if you see this yelp review, she needs to be help accountable for how's she's running the store . Your company rates shows why it's a rate is 1.3 stars for this reason. read more

I recently visited this McDonalds to meet with a client to practice interview questions. The racist- disrespectful- discriminatory manager approached me to tell me I could not promote a business, which I was not, No company logo on my clothing. What if you work at Orkin, FedEx, Amazon, Jewel etc. and you come in dressed in your uniform, is that promoting a business? The manager then approached me again to tell me I was on camera and the franchise owner was watching. I said that it is ok, could the owner please come talk to me because I did not understand what the problem was. I was approached for a third time by the racist- disrespectful- discriminatory manager to once again tell me I was being watched by the franchise owner and she now was threatening to call the police. She pointed to the 30 minute limit sign. (at that point i was probably there for 31 minutes, this included the time I waited to get my order). I once again asked to speak to the franchise owner because I'd like to know what the problem was and I was OK with her calling the police to address this non-issue. The person I was with placed an order to allow us a few more minutes. The manager came out for the fourth time, she was/is still racist- disrespectful- discriminatory, to reiterate I was on camera, the franchise owner was watching and she was going to call the police. I, again, said I was OK with the police coming and would like to speak to the franchise owner to get clarification on what the problem was. At this point I realized I could not subject the person I was meeting with to police interaction, so we left and had to continue our practice interview out in the cold. I called the corporate office to make them aware of this manager's racist- disrespectful- discriminatory attitude and that is a representation of the entire company. I also requested to hear from the franchise owner, that has not happened as of now, a month later. I would like to know what other franchises/businesses this owner has. I certainly DO NOT want to support any racist- disrespectful- discriminatory businesses. Also this place is FILTHY. On a different note the cashier was an awesomely kind human being, the manager should take a lesson from her co-worker to learn how to behave appropriately in the work environment. read more

I ordered a triple cheeseburger and large fries... And it was the best food I've had since yesterday. The service was nice, patient, and made sure I had the right order. The atmosphere was full of good vibes. read more

McDonalds - Triple cheeseburger and large fries - Coffee & Tea Near Me - South Chicago Heights, Illinois

The food is okay... But some of the fries were out of the box and poured into the Happy Meal. And the napkins were very greasy. And I asked for ketchup and they gave me sweet n sour sauce. Could've been better please don't go. And, The service was kinda meh. They were very rude and snatched my card to pay for my order and they had a very mean attitude. If you're looking for a good Mcdonalds go to the Beecher or create one they have better service and food. read more

10% of the time they mess up my order, and they tend to have bad service. Although they have good food, there's a burger king across the street read more

McDonalds - my friend at mcdonald's with his fry - Coffee & Tea Near Me - South Chicago Heights, Illinois

Horrible; they took 30 minutes to fulfill my order of a cup of coffee that I ordered using the McDonald's app

Thee most rudest staff ever! I rather starve to death than go back to THIS McDonalds. My rude experiences seem to always come from a manager, so I should t be surprised when a team member is nasty when bringing my order to the car (after waiting about 10-15 mins, which the order was in correct). Patronize at your own risk guys. read more

The staff before 6am is a joke. Very ignorant, slow, and all their food seems old. It all starts at the ordering where you are asked "YAH" instead of what can i get for you. read more

Sadly, McDonald's great service has come to an end. This McDonald's gives you a headache when visiting. We place an order, everything went without a hitch, until it was time to pay. We were asked three times what we order, by two people standing next to each other. Yes, we were missing an items. But we caught the food runner who was wearing air pods. This seems to be a trend at the McDonald's nowadays. Ironically, the food was ok. read more

On more than one occasion, the service or lack there of has perplexed me. No orders because computers are "rebooting", ice cream machine down, and lastly " we have no hamburgers or anything that needs to be grilled because the grill is down". Keep in mind, the service during the day is great! Please get it together night staff read more

What a f'n joke. Tamika said she put my 2 medium fries and my 80 piece nugget in the bag with uber eats and the fries were definitely not in there. Called and she acted like a big a$$. None of the stickers were broken or tampered with and this is not the first time this has happened. They're a joke and a bunch of liars. This area sucks big time, and it sucks they hire a bunch crooks to run their stores. read more

I just bought $26 dollars worth of breakfast Food and didn't get my pancakes i live 20 minutes away i called a manager to ask to get a refund and she told me its my fault that I didn't check to make sure they did there job right and refused my refund until i drove 20 minutes back rude ignorant and gave horrible service go to a different McDonald's !!!! Now a 2 year doesn't get breakfast!!!! Now i waste more money because of their mistake read more

The manger (black lady) was rude. We were told to pull forward to the big window, because they didn't have cookies ready. They forgot we was waiting. We finally got our food. After calling them they came outside with our food. The manger didn't say sorry about that or anything (she literally didn't say a world , she just rolled her eyes Anyway. the manger seem like she don't like her job. If I ever go to this location again and the bitch is rude I'm going to fight her. read more

Too slow, rude employees, always gets my order wrong, never has anything ready & not worth coming here. Also fries are always cold & hard, like they're days old. If you come here make sure you always check your order before leaving or just don't come here at all. read more

This McDonald's employees are very rude at this location. Their Customer Service skills are non- existent from management on down.

If I can leave 0 stars I would. The bitch working in the first window has no respect whatsoever. The bitch workin on the second window was just as delusional. Can you please help them? Or fire them? Worst costumer service in the Chicagoland area. Fuck them. It is 12:31am Monday, December 16 2019 read more

I just left this McDonald's and I ordered a large fries with NO SALT and they ass gave me salt, and my boyfriend ordered a large sweet tea and it's not even sweet. Worst experience ever! read more

If I could give ZERO I would. Worst staff ever. Every time I go there it's something. The only reason I kept going there is because it's the closest to my MIL house. Rude, rude, rude employees. Always have to pull around- for iced coffee!!! Ordered 3 and apparently they ran out after two, have me the two and my "hot" food and told me to pull around. They didn't tell me I would have to wait 10 minutes. I had to call them and see if they forgot and I was told "it's brewing give me a second" I asked why they would give me hot food and than make me wait 10 min. Answer- "I didn't give you the food". About 3minutes later I got my coffee- now you would think they would replace my hot food, right?- NOPE. Some girl came out with an attitude and handed me the coffee - no sorry nothing. Another time they asked me to pull up to the rail, which I did. Another girl came out with my, yep you guessed it- coffee and proceeded to tel me "next time we ask you to pull up, you need to pull all the way around, not here" I was shocked and said the other girl told me to park by the rail. She said "you heard me" and walked away. Called and complained and they said "I'll talk to her. Ya right. I will never go there again, I will gladly drive out of my way to go somewhere else. Also COOK YOUR DAMN HASH BROWNS- there soggy, nasty & stick to the wrapper read more

Rude staff, dirty restaurant, and poorly expedited food. Always wrong and when questioned about it always rude. Drive thru experience is poor. Dine in experience is poor. I've tried both avenues of getting food at this place and both times I have to turn around and return what I received. read more