McEnearney has smoothly managed my condo in Old Town for several years. The agents have successfully and quickly found the perfect tenants, and the property manager has promptly responded to tenants' requests for repairs and maintenance. McEnearney has made absentee ownership easy. read more

Worst real estate experience ever. Listen to the other reviews and run. There's lots of good agencies to choose from. I called and emailed my agent Jeff Caan repeatedly regarding an addendum to my contract. All I wanted was a yes or no answer. He said he would get back with me. He never did. That cost me thousands of dollars. I will be happy to share my complete contract and all texts/emails from this agency, as well as the broker Mr.Day and his superior Maureen Dunn (McEnearney). I would rate this company a (negative)-10. read more

McEnearney Property Management is a reliable property management company that prides itself on its relationship with its clients. They have an app to manage the rental to facilitate payment which also serves for communications with the firm in the event of a service need. In our experience they were quick to respond to service requests to at least let us know they were working the problem. Any felt grievances towards McEnearney were not towards our broker and our broker sought to personally remedy those situations which speaks volumes of their character. read more

My parents always taught me that, hand-in-hand with my right to complain, I have the obligation to compliment. So I would be remiss if I did not take the time to express how grateful I am to my realtor, Paul Pavot, of McEnearny Associates. Paul has helped me as my listing agent when I sold my house in Burke, Virginia, and again represented me as the buyer's agent when we purchased my current home in Chantilly, Virginia. Compared to my past experience (buying the Burke home), I was surprised and delighted that both selling and buying could be so relatively easy. Well... for me. Due to circumstances, we sure dragged our realtor across half of Northern Virginia in pursuit of the just-right home. And Paul demonstrated the patience of a saint, the knowledge of an industry expert, the temperament of a yogi, the tenacity of a pug, the tirelessness of an automaton, and the curious ability to help my wife and I remain calm and steady. Following his advice, we ultimately realized our goals (selling at an extraordinary price, and purchasing at a fair price in a crazy market). So I should explain that, at the time we were buying, it was a crazy seller's market. This meant that the good houses were selling almost immediately after being listed. And we (realtor and prospective buyers) had to be flexible enough to run out and look as soon as a new property was announced. Paul was completely up to the challenge. Ultimately, we made several offers (meaning Paul wrote several purchase contracts), before we were able to get a house that -- in retrospect -- is the home we were meant for. Our contract was SO STRONG that, even though there were 7(!) other contracts written for the house on the day it went to market, when the first contract fell through, the sellers looked through the rest of the contracts and picked us as the purchaser. And voila! Here we are. Paul's follow-through was like Tiger Woods' golf swing. Unlike a waiter who drops you the minute you get your food, Paul continued to help us every step of the way, and celebrated with us in our triumph. Paul is an outstanding real estate agent and a good guy, and I would strongly recommend to anyone looking for a home in Northern Virginia to go with my agent Paul - realtor extraordinaire. read more

Do NOT rent from them. You will never get your security deposit back no matter what condition you leave the property in when you move out. They either ignore my emails or reply with bogus claims about laws that don't exist like I don't know how to read or do a google search. I documented EVERYTHING and the property was in pristine condition and yet I'm still fighting with them trying to get my money back. I'm going to end up having to take them to small claims court. Not trustworthy, and not professional. read more

There was no communication between me and the agency when I listed with them. They sent a welcome letter and then a survey after my house sold. I complained in the survey and there was no follow-up. Using their agent and his subsequent handling of the sale of my house is an experience that haunts me to this day. The agent, Paul Pavot, seemed genuine in his praise of the condition of my house, telling me it was obvious it had been taken care of, and for that reason put it in the price range of larger houses in the neighborhood. When it came time to list it, however, his tune changed and he was for listing it lower than market value for quicker sale. (First red flag.) Only once did I find any evidence that he had actually advertised the open houses he held and for two of the events I didn't even know they were scheduled until he asked "are we still on for tomorrow"? His open houses were not more than 2-3 hours and he was late to every one. In fact the only time Paul Pavot was on time after I listed with him (second red flag), was for the settlement. The sign he placed in my front yard was constantly blowing over and he didn't seem to care. I set it upright several times and then made several calls telling him he should reposition it. His response was slow. Once I let it lay on the ground for four days. (Clue I ignored.) Several times I had to drop what I was doing and rush out the door because Pavot had agreed to showings but hadn't told me of the agreements. I actually met the couple who bought my house three times before closing, as I was rushing out the door because of Pavot's late calls/texts. (This lack of respect is nothing to forgive.) Paul Pavot was supposed to meet me at my house prior to the buyers' appraiser coming to look at the house and make his report. Paul texted and was going to be on time to meet me. I waited thirty minutes for him to arrive. When I opened the door for him, there he stands with the buyers' appraiser; they had met at the gas station before coming to the house. (THIRD red flag.) Paul followed him around the house. When the appraiser was finished, Paul asked him, "do you remember what I told you about the upstairs bedrooms here?" The appraiser, acknowledged that he did. I asked if I would get a copy of the appraisal. The appraiser looked at me and then looked at Paul. Paul turned to me and said, "I'll get you the report." The offer the couple made was lower than list (which was already low) and Paul ran down the list of reasons I should take it. I argued that the offer was not in line with Fairfax County tax assessment variances or Zillow. He told me Zillow was never accurate. I asked to see a copy of the appraisal and he told me that it came in for exactly what the couple was offering - that's why they offered it. I countered and proceeded to wait a week and a half to hear back. I finally called Paul to ask why it was taking so long to get a response to my counter-offer and he said, "Oh, didn't I tell you, they didn't accept it." I asked, "you did make the counter offer, didn't you?" His response was, "You told me to, didn't you?" (FOURTH RED FLAG!!!!) Unfortunately, Pavot knew my time and financial constraints and played his game well. I lost big time. And, he didn't care. He earned his commission for very little effort. I wouldn't be surprised if he got a cut from the buyers' agent commission - he told me at one point she had fallen down some stairs and wouldn't be in the picture anymore. But, here's the kicker (FIFTH AND MOST TELLING RED FLAG)... At closing, Paul asks me to sign a statement stating I have no knowledge of any deals being made that were not presented to me. I found out just recently (2019) that's a statement that is required by the State of Virginia when a seller is selling below market value. Paul Pavot knew exactly what he was doing the whole time I was arguing that the value of my house was going up and I should not accept the low-ball price. Who does that to another person?! If you are a buyer, Pavot's probably your man. He'll work to get you the best price. If you are a seller, you'd do better to find someone else. I have no doubt's Pavot would still work to get the buyer the best price. I DO NOT RECOMMEND Paul Pavot or his broker, McEnearney Associates, under ANY circumstances. But, this review is as much about my naivety - ignoring red flags and excusing disrespectful behavior - as it is about this realtor and his broker. This is a statement for SELLER BEWARE. read more

If you are thinking about having your property managed. Do NOT go with them. I am currently out of state and for the first time in 4 years decided to let someone else manage my property. I figured it would be easier and worth the cost. WRONG. I found them the renters on craigslist. I was charged a months rent for them "renting" the property. We were told that we would be paid electronically between the 10th and 15th of each month. My first two payments were on the 23rd and the 31st. How do they think I can pay the mortgage with out my rent money? They also have a policy of holding $300 for fixes. That sounds fine until they use it every month. I haven't have ONE major problem in this condo when I lived there or when I rented it in the past 5 years. But miraculously, they have have 2 major $285 fixes from THEIR repair man. Have you ever heard of a stainless steel sink BREAK!?! and it costing $285 for a new sink? I don't think so. For a rental property which is earning me $400 a month and now I am getting $200 less than my mortgage payment....it seems a bit frustrating. I should have done it MYSELF read more

Horrible service. We ordered a microwave three months ago (this is the owner's responsibility) and after relentless voice mails, I finally got a call back saying that I had contact the wrong department and had to go through the whole thing all over again. Overall, the staff is lazy and incompetent -- Especially MS. CINDY HOOPER, who is the head of repairs. If you can, try and avoid them at all costs. read more

I rented a small condo managed by McEnearney Associates for approximately 18 months. When I moved in the back yard was completely overgrown and filled with weeds. However, other than that, as far as I could tell the condo was in good condition. During the time that I lived in the condo I did not interact with McEnearney Associates much, I simply mailed them my rent each month (the condo itself was fine). The reason for my poor rating of McEnearney Associates is that they were dishonest with me during my move out inspection and processing my security deposit. During the inspection the inspector said everything looked good and I expected to receive my security deposit back in full. Approximately a month after I moved out I received my security deposit and there were significant deductions for yard work as well as a claimed problem with the garbage disposal (I did not use the garbage disposal during the time I lived there). The yard work charge was the most infuriating because I left the yard in much much better condition when I moved out than it was when I moved in. And I should reiterate that the inspector did not say anything to me about this during my move out inspection. Although McEnearney Associates appears professional from the outside, they cheated me at the end, when there was little I could do about it. And from looking at the other reviews on here Yelp it appears I'm not the only one. I know the housing market in Northern Virginia is very tight so anyone considering renting probably cares more about the specific property than the property management company. But beware that McEnearney Associates has a history of cheating customers out of part of their security deposit so take that into consideration when calculating the true cost of your rental. read more

As a renter, I can say that McEnearney has been astonishingly excellent to deal with. Since we moved into our apartment just three short months ago, we've had a series of problems - sinks flooding, dishwashers breaking, air conditioners running amok, mice creeping - and they have responded to our calls and emails promptly, professionally, and helpfully every single time. They return calls to the after-hours emergency hotline immediately. They sent out two washing machine repairmen in one day when the first couldn't fix it. They stay in touch with updates on inquiries/problems, and they are courteous and direct. I will follow this review up with another if anything changes, but thus far, I would definitely recommend to anyone who needs a property manager or who wants to lease from responsive and responsible property management. read more

It is unfortunate that a company gets a bad rep because of a few people. I rent for the past three years and the landlord uses McEnearney.. For a while, It was great until a new person who manages the property came a long. The A/C last year broke in the middle of the summer and Theresa Waters and another person said they would not send anyone to check the A/C. Mind you, it is a 100 degrees and they denied someone to come take a look. I had to contact the owner, who sent a person to fix the A/C. She never apologized nor sent me an email explaining why. I am a customer, I pay my rent on time and yet I am treated like a piece of crap. If I needed to rent a place they would be the last company ever. read more

Be careful if you rent from McEnearney. I still can't get over how much of a mess this company is. The people were nice enough, and quick to respond to emails...but even the most basic things (how our names were spelled, who was currently residing in the residence) seemed to allude them. I rented from them for 2 years, the first year with 3 renters, the second year with two. When the 3rd roommate moved out, a new lease was drawn up and it was all official- however for the entire next year they proceeded to contact her regarding all household concerns, no matter how many times we corrected them it made no difference. The worst was when they sent our renewal form to this moved-out roommate and at her address--- not even to the property that was being rented out. Upon moving out we found we were shorted hundreds of dollars out of our security deposit return for bogus charges (personal purchases at Home Depot and charges for repairs that had already been paid for). It took a number of emails to spell it all out for them, but eventually I got that money back. Dishonest? maybe. Disorganized? absolutely. Sorry, but I wouldn't ever rent from them again. read more

DO NOT RENT FROM THIS COMPANY UNLESS YOU HAVE NO OTHER CHOICE! They make leaving the property an absolute nightmare you must endure. You have to detail every square inch in order to get your deposit back. read more

I wouldn't let anymore of their agents walk through my house alone...after seeing the damage that was done a home inspection (blinds ripped down) and letting them know about it I was politely told there was nothing they could do to help me. read more

As a renter they have been horrible to deal with when it comes to repairs. My heat has been out since the 18th of December and I still have no heat in the first week of January. They took over ten days to authorize a fix and I will definitely say that if you ever have a choice, DO NOT RENT FROM A MCENEARNEY MANAGED PROPERTY. read more

McEnearney property management has been managing our property for two years. We are totally satisfied with their management services. Especially, our property manager is a great communicator and reply and handle both our (landlord) and tenants requests quickly. I would highly recommend McEnearney property Management. read more

As an owner, McEnearney was fantastic. Our property manager took responsibility for minor and major issues and found solutions. She did not play games with us or the tenants and provided sound advice since this was our first time renting our home. The company has solid communication and administrative processes. We will seek out Mcearney and our property manager (Lexi) if we are posted overseas again. read more

I rented a townhouse from McEnearney for six years in Alexandria, VA. The townhouse was nice, however I have several complaints about the way McEnearney interacts with tenants and a warning for homeowners that utilize the company. My primary complaint is that after my walk through inspection, I was told about two items that needed to be taken care of, both of which I agreed with. When I received my deposit refund (and please be aware that they will keep your money for every one of the 45 days allowed by law) I was surprised that they charged me for several additional items that cost several hundred dollars. I was surprised and send an email that was ignored. For homeowners, I do not know what your contract with them states, but my lease included a provision saying they would walk through every six months to make sure the townhouse was well-maintained and that there was no water damage. In six years they conducted four, maybe five of the 12 walkthroughs. If you are a homeowner, this is a service you are paying for and you should request certification that they in fact conducted them over the course of the lease. In some cases the repair staff used by McEnearney is not knowledgeable of the task they were asked to complete, or in one case, they showed up without tools and asked to borrow mine. If you rent from McEnearney do so with your eyes wide-open. You can be certain that verbal discussions with them will not be honored. read more

We have had the same experience as Jessica B. and Dean. McEnearney managed our property for three years and they were nothing but a problem. We should have realized there were going to be problems when they failed to pay us the first two months rent. They claimed they could not read the account number on the lease agreement (perfectly clear for the same copy we had). When asked why their book keeper did not notice the extra money floating around or that their clients had not been paid there was no response. Every month there was some issue with the house that required their handyman, Ralph, to do some repair that was under the $300 threshold. Evidently Ralph is not very handy. The problems were never really fixed and we had to explicitly tell them twice he was no longer allowed on the property and that only certified repairmen were to be used to fix problems. They also liked performing a bunch of smaller repairs all under $300 and claiming they did not need to notify us b/c each individual repair did not meet the cap, despite monthly repair bills going way over $300. Here's an example of a typical McEnearney experience, the property had a large tree in the backyard that required removal. McEnearney sent a GENERAL CONTRACTOR to provide an estimate. The quote came back at around $1500 for removal of the tree and stump. We contacted the first tree removal company that popped up on a google search and had them provide a quote. $400. They also informed us stump removal was not possible b/c the fence around the property did not have an entrance large enough to allow access for the machinery. They said they weren't sure how someone was claiming to be able to remove the stump properly but they could cut the tree to ground level where it would not be a problem. So we did the property manager's job for them to save ourselves over $1,000. It's really frustrating dealing with a company that gives you nothing but the feeling you are being fleeced on a monthly basis. I would recommend avoiding McEnearney at all cost, otherwise, it will cost you. read more

Hi everyone. Just ended a lease with McEnearney as the property manager. I would have to agree with most here in that my experience was NOT very good, to say it nicely. I read some rental property owners using them had problems with repair bills deducted from their rental income. That was my first thought after seeing them in action for a while... who is paying for this? I found much of it was due to lack of communications between McEnearney and the person doing the work. When I explain the handle on the SCREEN door on the BACK of the house is broken, and the guy comes in and works on the WOOD door on the FRONT of the house, someone did not communicate well. This happened at least three times. They kept telling me it is not brokenonly to find out htey were not even looking at the correct door, even when explained repeatedly. The list goes on but I will not inundate anyone with the details. Needless to say, as I searched for a new place to rent, I automatically excluded any property managed by McEnearney. Didn't even look as it wouldn't be worth the possible headache. Just keep searching. read more

DON'T USE McEnearney. Never trust what they told you without seeing anything in writing. This company is the WORST real estate company and is full of liars. There is nothing good about McEnearney that I can say about it. I was very unhappy about their property manager during the time I rent from McEanerney. The reason I did not move was because I hated moving. Thanks to this horrible property manager, I finally decided to buy a house so I don't need to deal with property managers again. After I read the rating on internet, most of the bad comments reviewers put on the internet happened to me. If it was not a coincidence, this must be the way this company does business ? McEnearney property managers (used to be a woman and now is a man) are very lazy. They did not respond to repair request immediately and always delay repairs. Their handymen are also horrible. They never fix anything once and often need to come back to fix the same problems multiple times. There are tons of handymen they can call. I don't know why McEnearney only call certain people to work and always said that the handymen were fully booked. During the time I lived in the rental house, the toilet flushes broke many times and door bell broke four times (once I called a handyman to fix myself). When the handymen came, they either spent s very little time or very long time to fix the problems. I was suspicious that the property managers and the handymen work together to do this on purpose to charge landlord more money. Two years ago, I was planning to move out but did not want to move in the winter so I asked to rent month by month until I find another place to stay. The head of McEnearney property management lied to me that the owner did not allow month by month lease. If I did not renew the lease for another year I had to move out immediately. Because of that reason I was forced to renew the lease for another year. Until last year, my neighbor talked to the owner and found out it was not true. One of the reviewers mentioned that once you sign the rental contract from McEanerney, you should not expect that you would get your security deposit back. IT WAS SO TRUE. In addition, this company requires tenants to do all kinds of ridiculous cleaning and must provide receipts. Even I had those professional cleaning do the cleanings, they still used all kind of reasons to deduct money from the security deposit WITHOUT telling me. At the final check out, the property manager told me everything looked good except for some minor cleaning for the kitchen lights. 41 days after I moved out, I received an email from this company telling me that they deducted 1/3 of my security deposit to pay for cleaning and certain repairs during I lived in the house and the costs they charged were much higher than market price. They claimed the owners were not responsible for those repairs. I guess they are trying to do this to please the owners so they can continue managing the house for the owners. McEnearney Associates is very bad. If you are planning to rent from McEnearney Associates, you should re consider renting from other professional real estate companies. If you are currently renting from McEnearney, be very careful about every single repair you request. You may end up paying those outrageous repair costs yourself. Don't be fool to believe that they are nice. You will find out their real face when your security deposit were sucked by those people after you move out. read more

I would never recommend McEnearney Associates, we had one of their agents come to give a market analysis and presentation to list our house for sale - if it isn't a $1MM+ house she was NOT interested! Her market analysis was insulting as well! She actually suggest a list and probably sales price for less than what we paid over 3 years ago after we had wood floors put in, all new SS appliances and a new front porch. If we would list with her we would have been giving the house away, as her price was below market and she would have just wanted to sell it the day it went on market with NO effort on her side. Ridiculous! I would NEVER consider McEnearney given my experience with them! Horrible! read more

Evelyn Mieszala, property manager with McEnearney provided excellent and professional service and attention. I rented my property in DC for several years, and Evelyn was responsive to my needs and tenants' needs. Evelyn made the experience easy for me. Evelyn is personable, professional and easy to work with. I'd recommend her! read more

I don't advise taking on this company as a property management service unless you like problems. My experience with them left me feeling robbed, exploited, and frustrated. They are incredibly inept and lazy, and way overpriced when it comes to repairs. For example, they have their own very expensive, but unnecessary, want-to-do lists, done by their own hires, and you're lucky if you catch them before they actually start the job you may not want, but get charged for. Luckily, I caught that on time, so I stopped it in its tracks. They also were not overly kind, shall we say, to my tenants, who were perfectly respectable and hard working people. Actually, in all truth, because of issues and more, I found them not to be worthy of any more of my money or time, so I canned them after one unhappy year. (Thanks for listening!) read more

I am not in the habit of writing reviews, but due to my A+ experience of McEnearney Property Management, I am writing this one. I recently moved from my townhouse rental in Reston, Va. managed by McEnearney Property Mgt. I had downsized from a much larger home I owned in Reston. I no longer needed the large space. My husband was very ill, and I did not know what I'd be doing long term. I had gotten used to ownership, and was concerned about renting, but that concern was quickly put to rest. Both the lead Property Mgr, Dan Dever, and owner of the townhouse, could not have been more accommodating, responsive, professional and caring regarding any and all circumstances that came up. This included special needs for my ill husband, Maintenance requests, including emergencies, and anything else you could think of. I highly recommend McEnearney as rental Property Managers. I ended up renting considerably longer than I had initially planned. One of the important considerations was property Management. read more

I'm currently dealing with them @ Gates of McLean and we had no AC for 3 weeks when it was crazy hot outside and they took FOREVER to fix it and now we have had no fridge (freezing everything) for a month and they keep telling us to wait and see they are TERRIBLE, please reconsider who you rent from, i wish i had! They are still stalling me and i'm at my wits end! read more

Used these guys for nearly 2 years to manage a property from out of state. I can say they do a great job on collecting and paying the rent. But they are not a service oriented company when it comes to the management side. Any over due rent fees go to them, but of course you are the one not getting paid, yet they'll stick up for the tennent since the more they don't pay the more fees than can collect. Automatic repair costs always just a few dollars short of the $300 required owner approval limit. Yet they just hire cheap labor to do work that they aren't qualified for, $100 just to come out, usually just replacing and not fixing...$295 to replace a micorwave, $265 to replace a door lock(after i asked them for a receipt for the $300 they charged me). Of course you'll never get a real receipt on anything other than a letter from them. Responsive but I left with a very bad taste in my mouth in regaurds to this and would recommend anyone who can't be within a drive of your property to look elsewhere as you will not make money if your property ever needs small repairs. read more