We used this company to repair a stained glass window in a front door beach house. We live in Austin TX so everything had to be arranged and communicated via phone. We had to constantly and consistently hound them to get an appointment. It took about 4 weeks to successfully get someone to go look at the window in order to give a quote. It was $70 for the initial appointment, which is fine. However it took another month for them to actually install the window. I understand things happen, ordering materials can take a while to come in, etc. However it's very bad business practice to remain uncommunicative with customers. We never received curtesy status updates or ANYTHING at all from them. Two weeks would go by and we hadn't heard anything, we always had to track them down to extract information. All said and done, 2.5 months later we get a text, (our first and only text)- "window is done, we charged the card on file $640" Including the initial visit we spent apox. $700 for poor service and decent work. I would not recommend their services. Unless their management cracks a whip and enforces better business practices. read more

McInturff's Glasshaus Studio - Corpus Christi, Texas