I never felt that I had their full attention from the beginning. After I first called them they…read moreasked me a day later to reiterate what I needed (UV light, Battery backup sump, & clearing a sump blockage). Before committing I wanted to know prices / products. They wanted to know more about my property; suggested a site visit and I agreed. At the visit they asked if it was an emergency, but with the melt being over, it no longer was. Things became muddied over 8 weeks and 30+ emails. Both before & after the visit I was asked to provide photos & videos. Often it would take them 3-5 days to get me info and even when provided, was often only partial A neighbour suggested I contact another plumber just to talk. Within that initial phone call they had a full quote / product info ready and offered a date within 2 weeks to get the work done if I wanted. More importantly I was being told they could clear the Sump blockage for $189, instead of Penta charging $350 just to diagnose the blockage I'd received a call from Penta about a week before my appt with them and I'd merely said that I wanted to cancel my appt so that I could sleep on it. I then received a bill for $107 for the day they did a site visit a month prior as that's what they charge for sure visits unless you go ahead with the work. I was a bit offended as I was still deciding, but at that point it was clear. I understand a company having self respect for their own time, but I never felt they valued mine. I've opted to pay the $107

Installed 2 toilets for me, plumber was very pleasant and efficient. However, I was surprised that…read morethere was a disposal fee for the old toilets.

We needed a pair of bidets installed in both washrooms and called on a Friday. A partial estimate…read morewas given over the phone and when Curtis came that Monday he gave us a final quote and the price was surprisingly reasonable--no, it was better than reasonable as we had shopped around looking for a decent deal. The installations weren't easy based on the proximity of the toilets to the tub and walls but Curtis got the job done and it was completed remarkably fast, He used our Costco-bought bidets and after the job was finished I tested it out and they both worked as expected. We paid by check and I have to say, if you really want a professional job on your plumbing, I highly recommend Spencer 4 Hire. I'll not include toilet bowl photos on this post, so use your imagination.

I had low flush toilets and they get clogged all the time. I tried everything to fix them myself…read morebut they just kept getting clogged. I picked up 3 toilets from Home Depot and was going to install them myself but my wife wouldn't let me. I called a 4 plumbers to get quotes on installing new toilets. Only 2 answered the phone and the service from the lady from Faucet Fix on the phone was a 10/10 so I decided to hire them. Customer service goes a long way! The next day the owner Curtis came to my house and installed all 3 before lunch. He cleaned up after himself and he was very professional. Keep up the good work Faucet Fix!!

I had a leak under the bathroom sink. Faucet fix guy spent 5 minutes down there and repaired it…read more Charged me $150 for it. I also had an internal leak in the toilet and he quoted me $200 for that. Later I was able to fix internal leak in toilet by turning the adjustment screw. Feels like I got ripped off for the sink repair. I cannot recommend this company.

The line for my kitchen sinks and washing machine were completely blocked. Tim showed up within a…read morecouple of hours, and unblocked the line in minutes. He was friendly, professional, and efficient. He even petted my dogs. LOL! Reasonable rates, excellent service, HIGHEST RECOMMENDATION!!!

Tim was great! came under recommendation for quick service and fully delivered! super quick…read moreresponse time, flexible with scheduling, unclogged a very much needed kitchen sink in record time. also showed up quite literally on the dot he had mentioned. Very happy to have been referred to flash rooter. Thanks for keeping this family kitchen functioning! 5!!

I was looking for a plumber through a post online and Kyle responded quickly and professionally. He…read morewas able to run me through what the resolution was to solve the leak under my sink and provided me with a fair ballpark for the cost of doing the work. He was able to squeeze me in within a few days. He was on time the day of, and he was so courteous and nice. I highly recommend him for all your plumbing needs!

I highly recommend Pilatzke Plumbing Services!! All the way from his quote to finished…read moreworkmanship!! He went above and beyond what I needed to get done, he even waited while I went to get a part to fix a problem which he was not asked about on original quote!! Great Service, very professional and great workmanship!! Will definitely use him again!! Thank You so much!!

I wanted to give a shout out to Pilatzke Plumbing Services, a local plumbing service out of the…read moreSmiths Falls area. I found myself in dire straits when I discovered my Septic system was malfunctioning on Christmas Eve. I called the emergency service lines for most of the major outfits that service the Brockville/Smith Falls corridor. I explained that I had a houseful of relatives coming to celebrate the first Christmas in my new home (an older farmhouse north of Brockville) I felt desperate and despair when I realized I had to cancel Christmas as I had no working toilets, sink or showers. Most of the services stated they could not send anyone for several days. Later that afternoon got a call back from Sheldon Pilatzke, who patiently listened to my situation and started to help me troubleshoot the situation. Needless to say.. he said, "I can't leave you like this" ... and a couple of hours later arrived with the tools needed to pinpoint the 'root' of the problem. I could not have solved the problem without his help. He gave up many hours on Christmas Eve with his own family to help me and I am so grateful. If you need an expert plumber who is also great guy. Call Pilatzke Plumbing https://www.facebook.com/profile.php?id=100092454967164

Had called another plumber who left me in a real mess and stressed out. Found these guys on line,…read moresent a message at 10:00 p.m., not expecting to get an answer or phone call until the next day........to my surprise I got an immediate answer on line. I explained the situation and was told not only had the previous plumber gave me wrong info, but yes he could fix it and would the next day work for me!!!!!! They came in time, fixed the problem and charged me half of the $2000.00 + the other company was going to charge me. If I could give them a 10 star rating I would, they were kind, understanding, which lowered my stress level. They were professional, courteous and prompt. They cleaned up everything, and took everything with them for disposal. I already have a few jobs I want them to come back to do. I have certainly let all my acquaintances know that they are the company to deal with. And have let everybody know the name of the company that treated me so horribly.

I contacted Flow Easy because my toilet was not working. James responded promptly to my call,…read morediagnosed the problem, ordered the part and did the repair. James was friendly, communicated the issue and the repair was done in a quick & efficient manner. I will use James in the future for my plumbing needs and will be recommending him to family and friends!