I've had Blue Shield for nearly 3 years and so far they've been great. Excellent coverage,…read morephysicians, prescription meds...everything. HOWEVER... Their transportation is THE WORST!. Whenever I have to call to schedule transportation I want to put a bullet through my skull! Yesterday I was on hold for AN HOUR AND A HALF until I finally hung up. This morning I called at 6am and was on hold for 40min until finally hanging up. As I type this I've been on hold for 30min. It's RIDICULOUS! I'm only in my 50s but I feel for those that are older and with worse medical conditions. Nobody and I mean NOBODY should have to endure the wait times that Blue Shield makes patients endure simply to schedule transportation!! Either hire more representatives or allow people to call an automated system to request transportation...or allow us to do it online!! I'd give Blue Shield five stars for medical services but for Transportation I GIVE THEM ONE STAR!! *Follow up: I received a call from AMANDA at Blue Shield the same day offering her assistance. I informed her that shortly after writing my review I decided to call Transportation using the phone number on the back of the Member Card. By calling that number I was able to arrange for transportation immediately with ZERO problem in under 5 minutes. I also gave her the name and number of the company that I was under the impression were the central dispatch for Blue Shield, CallTheCar. It is through CallTheCar that I was experiencing the lengthy wait time to connect with a Blue Shield representative. So anyone with Blue Shield who needs to arrange transportation PLEASE call the Transportation number on your Blue Shield member card! Thank you AMANDA from Blue Shield for your EXCELLENT FOLLOW-UP and CUSTOMER SERVICE! FIVE STARS!!

Trying to cancel auto pay but nobody can help me. I tried to create an account online but the…read moremember number doesn't come up. So much wasted time, I'm on hold still while submitting this review.

My company's been in business since 1998 and now has over 120 employees. We've gone through…read moreseveral different brokers and companies over the years, But landed at Rancho Mesa about four years ago. Kevin Howard diligently worked to get our business. It was only workers comp to begin with and now they have our general liability and employee benefits too. They are always actively helping us drive down our insurance costs. I could go on and on but you get the point. I highly recommend Kevin and Rancho Mesa.

From the owner: Rancho Mesa is a commercial insurance brokerage providing risk management solutions to dynamic…read moreorganizations throughout the United States. We haven’t forgotten that ultimately, insurance is a people business. Our goal is to establish long-term relationships with our clients. As a Best Practices Agency and one of the leading construction and human services insurance agencies in San Diego, Rancho Mesa provides comprehensive and innovative solutions for property, casualty, workers’ compensation and surety. With a primary focus on a personalized approach, our qualified and experienced professionals will partner with you to evaluate coverage needs and recommend the best options for your company. We call this commitment to our clients the RM365 Advantage™.

I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

After speaking with Glexi Vetter, Claims Division Supervisor, I wanted to update my experience. She…read morepersonally took the time to call me, listened patiently to all of my concerns, and treated me with kindness, respect, and professionalism. I truly felt heard. She never made me feel rushed and was genuinely committed to helping resolve my claim. Her communication, compassion, and willingness to work with me completely changed my impression of the situation. Excellent customer service is hard to find, and Glexi went above and beyond. Thank you for taking the time to help and for restoring my confidence. I sincerely appreciate everything you've done.

I am a first time home buyer and called this title company by chance. Regarding title fees and…read moregeneral advice, I spoke with Nick. I wanted to see if I could shop around for a company that had more competitive closing fees. By the time time I was finished talking to Nick, I had a much better understanding of title and escrow details. I was just a random potential customer that he took time out of his day to explain some of these complicated questions.

With Nikki Lam, I had the pleasure of working with Dawn Nelis who went above and beyond our…read moreexpectations. Dawn was so efficient, that we were able to close escrow sooner than expected. She was always on top of every detail. We couldn't have asked for a better experience. Charles & Virginia R.

Brian helped to secure business insurance policies I needed in a rush for my recent business…read morepurchase. I was able to get in compliance in days and I was so grateful and relieved. Brian was so friendly, easy to work with and helpful to accommodate the rush.

It takes so many weeks to get the quote and response. Rarely anyone answers the phone to help…read moredealing with changes or process. I regretted switching over to this company.

I was given LeAnne Tan business number from an acquaintance. Who gave her nothing but praise…read more LeAnne was everything he said and more. Although she isn't able to be my agent at this time due to me not switching my plan. She has helped me more than I've been helped in years. I was truly was hoping to change my plan. It just couldn't happen at this time. She is thorough & extremely honest in all that she does. I can not say enough about the great service she provided. She listens to your concerns and needs. She is kind and considerate. She answers each and every question. She will do her very best to get YOU the best coverage for YOU. You'll get no surprises from your medical coverage. There should be more people with her. I have nothing but praise and respect for LeAnne Tan.

LeAnne is a Rockstar! She was incredibly helpful and insightful during the entire process. She…read moredidn't pressure me and gave honest, quality insight. Lastly, she stays in contact and FOLLOWS UP after the process is over to ensure that everything has integrated smoothly. I can't thank her enough for her hard work and transparency.

Tony knows his stuff and makes it easy for you to understand!…read more He showed me comparisons of several different options for my insurance and I chose the best one for me. Thanks Tony!

Pat R. I've been a client of Tonys for many years and all…read moreduring that time he is giving me solid advice with my money, and my financial situation. My investments have grown, and I have been able to use those investments during my retirement to help me maintain a good lifestyle. Tony also has help me secure life and health insurance. He take careful review with you of my overall health and family situation has devised the correct insurances that benefit my family and me the best. In our life, we want to be associated with people who care about us personally but at the same time have knowledge and tools which can help us. Tony Ricci, is that person! I truly recommend that Tony be anyone's financial advisor and planner

When I quit my job, I was most concerned about how to pay for health insurance coverage. At first,…read moreI thought I'd use COBRA to keep my employer's plan. But then I gave Jeana a call. She did some quick calculations and figured out that I qualified for MediCal -- which meant I'd pay $0 a month for healthcare coverage! Once I started doing freelance work, Jeana also helped me find an inexpensive Silver plan with a very low deductible. With Jeana's help, I've saved more than $2,000 in premium payments that I would have otherwise wasted on unnecessary coverage. And one more thing: Jeana is so patient and friendly. She answered all my questions along the way, and she was always available when I needed help!

Regency West Insurance is your one stop shop. Jeana made everything easy to understand, and helped…read moreme every step along the way. She is also very knowledgable on the ever changing laws, that I didn't need to try to decode anything myself. This made enrolling a breeze for me, and since I had her on my side, I know that I made the best decision for myself based on her expertise.