super great store. have everything for mechanical or electrical.. good staff great serviceread more

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return…read morepolicy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it's because they don't allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So what's the point of sharing if honest reviews aren't allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto.

I write this not lightly. I was stranded with my car on an evening I knew that my car was in…read moreserious trouble. These guys didn't only show up when other other car servicing centers were closed, they did so with the exact size of car parts my car required then went on to install so fast ! We couldn't believe their depth knowledge, precision and vigilance. Kind & caring true Experts by far ! Strongly recommended !!

From the owner: J&M Desa Expert Auto Parts & Rebuilder is an Ottawa, ON Auto Body company who gets the job done…read moreright, from beginning to end. We replace or repair auto parts in a timely fashion.

Horrible experience. I ordered a RS5 grill for my Audi S5 and the material is very cheap and the…read moreproduct does not fit my car because of the placement of the parking sensors on the purchased grill. Contacted customer service, sent them pictures and they will not respond or stand behind their product. Do not order from them!!! I am out $300.

Horrible experience. When I first called to get an estimate/order parts, the girl on the phone gave…read moreme her life story about about how I was making her job so difficult by searching up so many parts. This was after she started having some conversation with a coworker for about a mustang srt and some "fucking sexy firemen" for about a good 5 minutes. Finally I ordered my parts and just hung up. That's just the beginnings. In my order, they had to order a few parts, so I waited until the next afternoon to call back. They had guaranteed the parts would be there at 10am. I call at 1130 and find out that some other coworker sold half the parts from my order. Cool. I go pick up my parts, all is dandy. Spent over $800. Bring it all home, take off all my old parts, go to put on the new callipers and it's the wrong one. FANTASTIC! Now I'm stuck waiting all weekend to get this proper part. Ugh

Bemac has been a go-to source for me and getting my car repaired. I had moved from Toronto to…read moreOttawa and needed a reputable mechanic since I did not know anyone. A coworker of mine suggested Bemac. From the minute I called until the minute my car was repaired, I had nothing but exceptional customer service.

From the owner: An Ottawa body shop you can trust! With over 60,000 square feet of shop space, we are able to give…read moreyou complete collision repairs, automotive service and auto detailing right on our premises. We’re approved by all Canadian insurance companies through the Direct Repair Program, and our repairs are backed by the CSN Lifetime Warranty across the country. As part of Ottawa’s Bemac group, we stand behind the quality of our workmanship, and commit to providing our customers with comprehensive and professional repairs.

Made an account solely for this review…read more Predatory, unhelpful, dishonest, shady, and careless. Purchased a Buick Enclave in 2022. The AC didn't work at purchase so they "fixed it". Three months later the entire AC was shot and would run me $2,500 to fix. On top of that, the check engine light came in shortly after purchase. Along with that the Stabilitrak turned off, the traction control stopped working, and the timing chain in the engine had to be replaced.. another $6,800. I figured their shop would take care of it - and they said they would. I wasn't aware that keeping it at the shop for 3 months and not moving it an inch from where I dropped it off was what they considered taking care of it. Their excuse? EVERYONE was on vacation. That is not how any business, especially vehicle repair, should function. Now, the car is showing - and I had no idea this was even possible - an "Engine Power Reduced Notification". 4000RPMS, 30km/hr. The engine stalled shortly after. This is an automatic car. Didn't even know that was possible. So, I figured I'd see if they could help me at all. Their sales manager said there was nothing that could be done on the piece of garbage they sold me. So now I have to pay off a lemon they sold me that I'm going to be scrapping in the coming days. They also have NO record of the sale of my vehicle?? I have the contract but they don't? Got it. That's not shady at all. Thanks Janex. You should be ashamed. If I could rate less than 1 Star I absolutely would. Waste of money, mental strength, and time. I wouldn't trust these guys to sell water in the desert, let alone any sort of vehicle that is semi-reliable at the very least.

I regret buying a used 2012 Kia Sorento from Janex in August 2021. It seemed like a good deal at…read more$10,000 with 128,000 km, but it turned out to be a lemon. After only 28 months of mostly highway driving, it now has 184,000 km and is unfit for the road. It needs thousands of dollars worth of repairs to pass safety inspection, and two mechanics advised me to scrap it. Here is a list of the $5,619 repairs I had to do. - $1,517 (Oct 5, 2021): Antenna, driver's seat trim and cover, all season tires - $700 (Oct 2021): Rust removal work - $305 (Dec 13, 2021): New battery - $247 (Jan 13, 2022): Repaired three rear sensors that had been glued in - $1,051 (May 10, 2022): General repairs to brakes, and replaced front pads due to corrosion - $500 (Feb 23, 2023): Oil leak from oil pressure sensor - $283 (May 16, 2023): Check engine light on, large evap leak in vent circuit - $1,026 (Oct 19, 2023): Replaced both front quick struts, rear right toe adjustor being seized To make the SUV certified safe to sell second-hand, it would require me to spend thousands more dollars in repairs to fix: Hole in frame on pass rear Right rear tail light bulb Right side headlight lens Free up front caliper sliders Replace park brake shoes, hold down kit and actuator lever Replace rear brake backing plates and rear right caliper Fix oil leaks from engine/transmission area Rear differential is leaking Front brake service as caliper sliders are seized Rear brake pads, rotors, right rear caliper Replace rear CV axle shaft seals as they are leaking Condenser fins are gone This experience has overall cost me a lot of money and stress.

They have worked on my car as well as friends vehicles. Everyone is happy. I had stripped lugs on…read moremy BMW because the last place I took my car to used a pneumatic device rather than a torsion bar.They changed the parts bc and fixed it all for me.

Vilbert and his crew are wonderful. I have been given clear and honest information about my car as…read morewell as solid direction for moving forward safely. Much appreciation for this business! 5 stars