Every time I go I always get treated with the utmost respect with the staff and my doctors, I don't plan on going anywhere else any time soon. Even my doctor is very knowledgeable and if she doesn't know the answer she's always willing to send me in the right direction! I'd recommend this place to Anyone, not to mention that they remember their patients by name! The only annoying thing I've found so far is that you have to call at least twenty times or so for someone to answer most of the time read more

Had me wait for an hour in the waiting room just to tell me to come back in two hours. Took my card on file then did 5 different tests for a stomach ache. Two of which were blood tests. None of the tests were covered by my insurance. I have blue cross with a great plan. Charged me $150. That I had to go online and pay. Never mind them telling me they have my card on file and will notify me 5 days before charging me. Beware patients complain in waiting room for a reason! read more

Your person at the desk didn't ask why I was there. Only wanted to know if I'd been there before and that they weren't taking on any new patients. Your off the shelf rebuttal is absolutely absurd. Why don't you try and prioritize your care by helping people than trying to manage your reviews... read more

Very poor service. My wife set in the waiting area for 45 minutes after signing in before she went to the desk again and asked if she would be treated. The two females working there had been standing at the desk talking about some man for the 45 minutes. When she asked one of the females said she didn't see her there. How do you miss seeing someone in your office for that time period. She told my wife that they would not be able to see her today because they had to many appointments. I understand appointments but it does say Urgent Care above your door. She is not the only person who was turned away. I would avoid this so called Urgent Care at all costs. Urgent Care what a joke. read more

I recently left a poor review for the Med First location in New Bern, and felt compelled in the interest of fairness to post one for this office, which is head and shoulders above the other option. The primary difference to me is the personal element: the warmth and genuine care given by the office staff, including the individuals at the front desk who set the tone with their interactive people skills... which go a long way in an industry where people are almost always having a bad day. Also, April has been an attentive and efficient caregiver on both occasions when I've seen her, and the additional staff who administered some tests were great. Last year, I was treated at this location for COVID and pneumonia by a different individual whose name I don't recall who was also a provider that was helpful and kind. I live almost next door to the Med First on Glen Burnie but will only go to the James City location in the future because they seem to have a better handle on the "care" part of health care. read more

Had a 10:00 am appointment, waited over an hour and finally walked out without a word from the front desk staff. This is the third time I have waited over an hour at this office. Unacceptable. read more

Got my daughter in quick, but only tested her for things, did not see a doctor. She was sick and I wanted to know why. I did not request appointment for test only. We were left not knowing what's wrong with her and having to wait to get into her primary doctor who has been backed up. Finally got her into her Doctor today. They got the records from our visit, your doctor falsified charting!! On her records, her respiratory and heart were marked normal and clear. NO ONE CHECKED EITHER! This is NOT okay! You lied on paper and submitted a claim to her insurance. I'm sure they will enjoy finding out about that. By the way she had pneumonia, which the doctor would have heard if he had checked her lungs! read more

I went once for bronchitis, and once for gout. My wife went once for a bad cold. We were charged over a thousand dollars and were not even seen by a doctor, just an NP. ...not to mention that we had to wait three hours each time. read more

I want to thank the staff in Urgent Care by Harris Teeters. They were so nice. I was a new patient so of course paperwork but Samantha was a sweetie and got me right in. I thought I may have fractured my wrist so it was wonderful to get X-rays on site. Don was funny. Kept me laughing and Travis the PA was thorough and very nice. In and out in no time. Thank you guys. read more

Got in quickly. Very professional, and everyone there was helpful and kind. No idea why it says San Francisco. Here in New Bern

I have been so impressed with Med First. From the moment I walk in to the moment I leave I feel completely taken care of. Samantha is compassionate, thorough and knowledgeable. She takes her time with me and answers questions. I have found my primary! I Couldn't be more pleased. Thank you so much. You're all the Best! read more

Very friendly staff and the NP and PA I have seen are great. I only had one issue with waiting a long time for my first (establish care) appt but I've been back twice for appts since then (once for lab draw and then another time for my annual physical) and it was very fast. It's very close to my home and each time I call or go in everyone working there is very friendly. read more

If you decide to have this as your primary care, consider that you might have an appointment for 1 pm and will have to wait several hours if the urgent care line is long. You would be better off to walk from Sneads Ferry to the emergency room in Porters Neck. There will be a hundred excuses from the nurses or receptionists that forget that the glass is not soundproof but there will never be an assigned doc for urgent care and you will wait. I am headed to a primary care office where the urgent care money makers are not a priority over and over again. read more