I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!

Best Tech Support lives up to their name!! We called and Greg answered!! He installed two TVs and…read morewe are more than satisfied!!! This small business will out performed any big company!!! Greg's customer service and excellent skills is second to none!!!!! Greg.. thank you so much for doing a fantastic job!!! RS / MS

Pushy sales rep who took advantage of my husband who was alone and inebriated to sell us a system…read morewe did not want or need. I would give this a 0 star if I could. Actual parasite of a company that needs to be removed from the fact of the earth.

I'd put zero stars if possible. Nothing but a scam, a 'sales rep' harassed us until I went out to…read moretalk to him. I have a polite personality, my "I'll reach out to you about it when we're ready" means no, "I work nights and can't deal with this stuff during the day" means no, most people pick up on this but this just refused all cordial declines. He assured me, guaranteed that all the equipment would be free. The equipment bill ended up being over $2000. When I asked, the sales rep said I must have bought a bunch of stuff from the tech. I told the tech to do what I had agreed to with the salesman. They're really good at weaseling out of everything and using victim blame-this is all my fault for not reading through every single word of the densely written contract, not theirs for lying to me. The guys held out the contracts in the hot summer air, offering no time to look anything over, very pushy and manipulative.

Called when my lights wouldn't turn. It was a quick and easy fix. They were nice enough not to make…read morefun of me for not realizing I just needed to flip the breaker switch...:/

From the owner: 24/7 Emergency Service JDW Electric LLC specializes in the…read morefollowing: Breaker Panel and Meter Can Troubleshooting and Repair Fire Alarm Systems Wireless Security Systems Alarm Monitoring Telephone & Data CCTV DVR & Cameras Cell Phone Boosters Denon Audio/Video/Recievers Boston Accoustics Speakers Generator Service & Repair Electric Wheelchair & Scooter Repair

Our company has used JDC Security for our home as well as business. They are always professional,…read morehelpful and prompt when we need help. We highly recommend them to anyone looking for security services. Great business!!!

From the owner: JDC Security was started with one goal in mind. That goal was to provide every customer with the…read morehighest value in professional grade security products, while also giving them the peace of mind that they deserve. Here at JDC, we pride ourselves in providing down to earth, home town service that is difficult to find these days. We strive to always provide honest and straight forward answers and suggestions to any security issue or needs that our customers may have. Visit our website to request you FREE security analysis today!