The company started sending me the wrong size nasal pillows. I struggle with adjusting to CPAP already and they can only be reached during business hours...well by the time I finally talked with someone I had accumulated 20 small nasal pillows. I asked if I could get a refund if I returned them? The guy said yes. But maybe not a full refund. I got ZERO refund and they sent me the usual shipment of the correct size and when I called they insisted that the five nasal pillows I received (after paying the usual fee) was the "replacement". I also figured out they were still charging me a "rental" fee on a machine I had already finished paying for! I am a very unhappy customer!! I am looking to find a company that is honest and I don't feel I'm being ripped off and who is customer friendly. read more

My mask for my CPAP machine broke not long ago. I was in the ER at the hospital last week due to high blood pressure. The ER doctors informed me that it caused by not using my CPAP machine. I called Medical Necessities to order supplies. I explained the situation and told them it was urgent due to the issues with my blood pressure. I asked if they could send the supplies overnight and that I was willing to pay whatever it cost so I could get them right away. I was told that they could only request 2-day shipping. I asked if I could pick them up at their location and was told no. Reluctantly, but with no choice, I agreed to the 2-day shipping. When the supplies did not show up on the day they were supposed to, I checked the tracking and saw that it would be another 4 days before they would arrive. I know that it is the holidays, so shipping can be slow, but I believe, that under the circumstances with my current health issues, they could have shipped them overnight or allowed me to pick them up. As mentioned earlier, I was more than willing to pay whatever it cost to have them sent overnight. The lady I spoke with was nice, but she just didn't seem to care at all about the problems I'm having or that it was an emergency. I'm definitely going to speak with my doctor and see if they can use a different company next time. read more

Run as fast as you can. They lie about coverage. Their a part of adapt health. After meeting 9 months of my rental. My employer switched insurances providers. The would not allow BCBS to my last month. I way told I would have to buy out the contract or start over with my new insurance and have to rent and pay deductible for another 10 months. BTW This is for a CPAP machine that is under recall that I've been waiting over a six months for them to replace read more

I hope anyone wanting to use this company, reads the reviews first! This was the worst experience of my life! Getting ANYONE to help me with my C-Pap machine is impossible! Rather than deal with this company again, I would rather just to keep have trouble breathing. read more

Warning! If I could've given them zero stars I would. This is a very frustrating company to deal with. Either you leave a message and do not get a callback or you are on hold for a really long time before they pick up the phone. Once you actually get a representative on the phone, They cannot answer the most basic of questions regarding the service/supplies/delivery/billing/insurance. When I call to order refills on my Pap supplies, it is typically a very frustrating 40 minute long process when it should be automatic! read more

I needed medical supplies and my Dr. sent me to medical necessities. The supplies I got did not work properly. I tried calling and got no answer. I sent an email and got a vague answer, called again and and had to send another email to get a response. (10 days after initial call) Long story short, in the end I returned all the products and went to a new company. read more

Do not waste your time here. It has been one thing after another with this company. The newest fiasco, they forgot to put in my order for new supplies. When I called, they told me I needed to be fitted, which I had already done 2 weeks prior. If I hadn't called I would still be wondering where my order was. After explaining that I was leaving for the holidays and needed it before I left town, I finally got them to put the order in. It was going to be delivered the day I left, great news! NOPE! They sent it to the wrong address! Sent an email as soon as I saw the delivery status change... yet to receive a reply to that email. I called first thing on the 26th and left a message, I finally get a call back for a reorder later. I called the following day to get an update and no response to any messages. Today they called me and I requested to speak to a manager, and was told they couldn't transfer me to a manager or give me their number or email, that they would call me back... 4 hours later! When finally on the phone with a manager, they told me that it shipped today (yet she didnt have tracking info for it, making me think it didnt ship) and would take 5-7 business days. When I asked why they didnt expedite shipping, she said it would have charged ME $75. Are you kidding me? You mess up someone's order twice and think they should pay to get it expedited? This isn't a cute pair of shoes from Amazon (which the seller would gladly expedite shipping if they messed up twice) it is medical equipment to keep me breathing through the night! So after a month of waiting with sleepless nights, I will HOPEFULLY, receive my medical supplies. DO NOT DO BUSINESS HERE! read more

Please do yourself a favor and not use this company. Billing is a joke. They do not tell you up front what to expect but then you find bills in your mailbox. Their billing dept is not helpful at all. They are rude. I just wanted to know why 3 months later I am still getting bills when I pay online in full when I got my first order. I will never do business with these people again. I have tried twice and will not do it again. read more

This company has changed hands 3 times in the last 2 years and are difficult to deal with at the best of times. Not able to answer questions, concerns and always escalating your concerns up. read more

WORST company to deal with!!! They have put us off for going on 2 weeks now JUST to pick up their bed! Last week, waited all day for pickup, after they confirmed they were coming. That day, NO call until after 5pm to tell us they had a "driver out" & could not pick it up. Asked if we could wait until next Monday, a week away...we said yes. Then the following Monday waited allll day again, no call, & they never showed up. This morning they tell us now it's on schedule for next Monday, which is 3 WEEKS since we originally called for pickup. The Columbia, nor the Nashville/Charlotte office will come get it. RIDICULOUS! NOT acceptable AT ALL! Wish we had read the reviews before choosing them! It would be doing the public a service for this so-called company to go out of biz! read more

Fitted for a new mask. Can't come back later in the day for it and ask for it to be shipped out-why not in stock for me to take home? Didn't I just contaminate it? Did they use it on someone else before/after me? Week later I get a call asking what mask I need and what they fitted me for during my visit. I made a special trip in to be fitted when they already know I wear a size small or extra small in everything else but only 1 tried on and then said good. Documents from therapist should be correct and legible for shipping dept. Why is it necessary for shipping to call me and ask me which mask my new order was for? Ready to change DME providers! read more

This has got to be the worst medical company I've ever dealt with. Rudeness, never solves a problem- I've been dealing with supplies I've never received since August and still they are trying to bill me for them. After 3-4 phone calls and going into the office twice they say they don't have any record of me not receiving the supplies. I will be switching companies ASAP. read more

I am very new to the Sleep therapy world... BUT... these people make you feel so comfortable, they take their time to walk you through what you want and need to know. I have spoken to a few of the employees, and not once have I ever felt let down or uninformed. Take my advice, go with these people for any of your medical needs! read more

THE WORST! Absolutely unprofessional, disorganized and uncaring staff. We had to cancel the order placed by our physician as no one ever called as promised and when finally reached only on of the items was going to be delivered. We chose another medical supply company read more

If I could give them 0 stars I would. If you need continuous supplies, do not use these people. They don't answer the phone. They don't return calls and they are very lax with follow ups. Average time to sit on hold is 18 minutes then whoever answers the call can't help. Then they have to return you call which they do at odd hours. DO NOT USE THEM UNLESS YOU ARE INTO WASTING TONS OF YOUR PERSONAL TIME. read more

My mom was recently put on oxygen while admitted to the hospital. Her (portable) tank has been empty since last week. They were supposed to come Friday to swap it out and they never showed, never called. I called today at 10:30 and left a message explaining our situation and requested a callback ASAP. It's now 9:41pm and no one has returned our call. In my opinion this lack of service is unacceptable. I suggest you look elsewhere for your "medical necessities". ---------- UPDATE: 5/17/16 I received a call from Ryan advising they had seen the review and wanted to get things squared away. Charlie arrived shortly before 1:00 (ahead of schedule and called first to make sure it was a good time), was very polite, informative and thorough. I appreciate that they were responsive and professional. read more

I received my cpap supplies from this company. In that order were hoses for the machine. After ~1 month, the hose disengaged from the coupling. Call the company. My complaint 1 It was ridiculous amount of time to "ok"sending me a replacement. This was even after I was told "yes we have been having problems with the tubing". 2.When it was finally approved by whom ever, I gave the customer service rep I had a new address. She stated the "office" was going to mail it that day. Waited ~5-7 days, called was told they were still awaiting the "ok". I explained to her two csr had called and said it was being mailed. Her response "well I can't see everything ". My response, there is a lot of the right hand not knowing what the left hand is doing. I received a call either that evening or the next day that the tubing had been shipped( we're about 4 weeks out at this point...no cpap!!!). I asked to confirm the address...REP had changed the billing address and not shipping address. At which point I requested to speak to a supervisor. Not sure why I wasted my time. The name of the company is Medical Necessities and they are not providing the necessities was my parting statement to the supervisor. And NO, at this point I have no idea if and when I will receive a replacement. Poor company providing poor service to PATIENTS! read more

I was referred to this company when I was put on the CPAP machine near year Their customer service is a -10... will not answer your call or return you call when it time to redo your prescription for facemask cushion or anything...I go to their local store and have them order what I need but now they have mergers with another company ...About two weeks ago I did get thru to they first thing in the morning and was promised they would contact my ins co and ship my order, and I have never received or any conformatiion of the order of anything...I will find co that will give service..... read more

This company is not reputable. It is taking weeks longer than it should to get my CPAP supplies. My visa was charged on March 30 and my supplies are still not here in mid April. Also, my information was not entered in their computer correctly and therefore we had to enter it again, weeks later. Worst system ever, customer service is completely unable to help customers. read more

I would like to share my thanks to the Nashville Medical Necessities team, specific to Dylan Andre. My wife and I were working thru another provider experiencing many issues and delays on supplies and once we joined with the Necessities team our equipment issues were resolved in a very timely manner. Supplies are now replenished on-time, any issues we have are quickly resolved and Dylan provides excellent instructional support for the best use of our needed products. Great job to the team and especially Dylan. read more