Bugs in food and crawling on guests
Bought a ticket to medieval show at Caneva World in Italy. From early start we started noticing black bugs running on the table, and soon we were all itching and our food was filled with bugs. People next to us left, people next to them were taking t-shirts off and it was caoz. I could not eat the food after a while and did not manage to enjoy show, though I stayed for my son.
After complaining, they did not answer for 2 months and then state there are no refunds of tickets. Probably a good show for people in other seats but this row was overrun with bugs.
We and other family went to ticket office to complain and were promised refund, as we were very angry about this disgusting experience having bugs all over us, but then ticket office denies it now in email conversation, stating refunds are never done.
How crazy is that to deny to refund tickets after such horror experience, even people leaving before mid show! read more