Little one and his mommy~Happily Ever After…read more Well this story is kinda like a Disney movie. It started off rough, not old school Disney's Dumbo rough but more like Pixar's Inside Out rough and ended with my little one and I having the sweetest nighttime moments. My heart swells with joy and pride when I think of how far we came with the help of Magda, our sleep consultant from Good Night Sleep. Here's our story: I have a 3 year old and a newborn. The 3 year old may have worn me down and we established not so healthy bedtime routines. There was a lot of stress leading up to the bedtime routine and honestly, I dreaded it. There would be tears, pleading, screaming that ultimately lead to me giving in and going in to lay with my toddler until he fell asleep. I thought it was a phase and I could deal with it but it wasn't and when the new baby came, I couldn't. That's when I reached out to Good Night Sleep and spoke to Magda. I remember feeling that I could breathe a little easier after that first call. Everything that I told Magda, she'd seen before and she was confident she could help us develop a nighttime routine that worked for our family. She did. She also helped me communicate it to my kiddo and get him excited about it. The first night.I was slightly terrified that first night but my little one surprised me and it went better than I could have dreamed. Was it easy, no. But he understood what was happening and every night after, it got better and better. Magda was also there every step of the way for two weeks to answer all my questions and adjust where needed. We've now had this new bedtime for 4 months and it's still going well. Instead of screening and crying, my night ends with hugs & kisses, and a night, night mommy...I Luv You. I'll take that fairy tale ending! I'm sure if you're doing your research and reading reviews, you're struggling in your own way with sleep. I would 100% say to Make the Call and Have a Conversation with their team of experts.

I wasn't sure what to expect sleep training an older baby. But wow did he do GREAT. We opted for a…read moregradient approach (using check ins) but he didn't even need it! I went in ONE TIME to reassure him, on night two, and that was it. With Jennifer's incredible support and education on baby's sleep needs and biology Neo was sleeping 12 hours a night from night one. I believe babies take many of their cues from mom's confidence or lack thereof and Jennifer gave me so much confidence through this process which gave Neo confidence and made this whole thing go SO smoothly. I went from nursing my toddler on and off for the entire night every single night to fully night weaned (we still enjoy our morning and early evening nursing sessions) and I have slept 7 hours for 3 or 4 nights straight now after such a very long time of an extremely broken 5-6 hours a night and I know it will just improve from here. Baby is well rested for the first time in his life and knows he is totally capable of putting himself to sleep and getting himself back to sleep if he does wake. Thank you so much, Jennifer, this has been life changing for my family!

I've been seeing Dr. Viviano for over 8 years for my sleep apnea appliance. The first appliance…read morethat I had lasted for 7 years! The average lifespan of these things are usually 3-5 years. Callie (office manager) is super friendly and was able to schedule me in asap when my appliance broke and was accomodating when I got to the office with 2 kids under 2 (she helped watch them for me when I saw Dr. Viviano). Dr. Viviano was originally my dentist, but he retired from that to focus on the sleep disorders. He was thorough in explaining what the new appliances are like, how to maintain it, etc. Since I've been wearing the oral appliance to treat my sleep apnea for the last 7 years, I knew exactly what to expect. When I had the moulds prepared, the technician had to do it over 5 times for my lower teeth as Dr. Viviano wanted nothing short of perfect (other doctors would probably send the first mould to the lab). The appliance came in within 2 weeks (Callie put in a rush order for me because she knew how important the sleep appliance is to me for getting a good night's sleep). There was a follow up appointment a few weeks later where I then took home a sleep monitor to track effective the new appliance is (and whether I was getting enough oxygen while I slept). A few nights later, I brought the sleep monitor back to the office, they downloaded the results and Dr. Viviano gave me the ok to continue using the appliance (no further adjustments were needed). If you're in need of a sleep apnea oral appliance, come here! Callie put together a thorough payment package for me (included doctor's notes and prescriptions, sleep test results, etc) and I had no issues with getting money back from my benefit insurance company.

From the owner: Our clinic provides snoring and sleep apnea oral appliances. In co-operation with your physician,…read morewe utilize at Home Sleep Studies to calibrate your custom made appliance before returning to your physician for follow-up assessment. The MATRx at home test is available to establish whether you will respond to oral appliance therapy prior to proceeding. Dr. Viviano conducts original research and has lectured internationally on the subject of Dental Sleep Medicine. He hosts the online SleepDisordersDentistry LinkedIn discussion group and conducts Continuing Education for Dentists at the Sleep Disorders Dentistry Research and Learning facility. He is also available to present to professional academies and organizations on request.

As a caregiver, I have been working with this company since my Mom started using a CPAP. They have…read morebeen professional but above and beyond in any and all interactions we have had with them. I trust them to provide the care required but have experienced the above and beyond service as well. I have moved with them to their new location and thank Nejwa Elsayed for her most recent service to my Mom and I. Truly a pleasure of a service more than a required appointment to attend.

found their replacement parts to be way overpriced vs Amazon…read more ie: face mask harness was $100.00 from SMG yet Amazon has 2 for $40.00!

Called the Oakville SMG last week to make an appt after indicating my doctor had prepared a…read moreprescription. The lady, who was very polite, said they had the required CPAP (auto) machine and indicated that they were short of staff on Friday and could I come on Monday. I agreed and told her that I get out of work at 4 and should be there before closing at 5. On the Monday I arrived shortly before 4:40. I was told by a young man that I would need to be taught how to use the machine and that there wouldn't be enough time as it would take 30 minutes. So I'm doing a round trip of over 70 minutes in rush hour traffic(which I made clear to him) and this guy can't stay an extra 10 minutes! Especially since they didn't tell me there would be training involved. Suggested I come back later in the week while he was sitting at the desk doing nothing. There was no one else in the store except another staff member who was swinging back and forth in her chair while browsing on her phone. He didn't really care and again suggested I come back. I've been going to this location for about three years and its hit and miss. This is the second time I've had an issue here. Needless to say, my wife and I will doing business elsewhere. There seems to be an indifference to customer service. I don't know very many businesses that can't spare 10 minutes, but I guess that's not in their training. Good Luck

Watch these guys. You may be charged HST on items that are HST exempt. I recently purchased a…read morebathroom support for my wife who broke her leg and I was charged HST. Later I purchased a knee crutch and a bath chair at different stores (Shoppers Drug Mart and Amazon.ca) and was not charged HST. I went back to this store and they confirmed that I should not have been charged HST for the item I purchased there. I could not find my receipt but I did bring my credit card statement in to show them the amount I paid for the item, which was the selling price plus HST. However they refused to refund the HST I paid. I have had good service from this store in the past, but this experience means I will look elsewhere if we need any other medical supplies.