No one showed up for my MRI and didn't think to call me to cancel. Total waste of my time and had…read moreto take off work for this.

The place resembles a third world country. Worn out, just like the staff. Very low IQ mentality and…read morehorrible customer service. Avoid at all costs if you value your health.

I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

Today we came to visit my husband who had surgery. My 14 yr old was with me. They told her she has…read moreto be 18 to visit. They could have told us that on the phone and saved us a 6 mile trip but it's loyola and they don't do anything to make your visit pleasant. They would not even let her sit in the lobby. We had to turn around and leave. I don't know why this hospital is so terrible, not family friendly, it's a shame. Terrible hospital. I need my ppo insurance again so I can attend Northwestern where they treat you like a valuable human.

The receptionists are so unprofessional and rude. The way they spoke to the patients on the phone…read moremade me want to leave. They gave attitude and rolled their eyes while they were on the phone. Prior to the appointment the receptionist asked my wife if she took medication she said yes. (The WHOLE point of this visit was so she could get a refill) get there and there's records nothing they had her down as a follow up when she never been there before. They didn't take any information down prior to the visit to get previous records. Get there and Dr. Manjit Marwah was rude. Didn't pay attention to her symptoms. Came off like she didn't believe my wife because she wasn't passed out on the floor. What kind of dr. Says that? They should've took note of everything prior to the visit. Been more organized and completely professional. This place is filled with rude individuals who have NO people skills whatsoever. COMPLETELY UNORGANIZED. They need to get new people cause if you're going to go into a profession where you have to deal with people make sure you have people skills first. I don't care if any of them were having a bad day, you have NO RIGHT to yell at patients over the phone and give them attitude meanwhile you have other patients in the waiting room who can hear you. Disgusting.

I went to Rush Hospital in Oak Park for a second mammogram. Very poor communication and service at…read morethe River Forest location.

I have been coming here for mammograms for years . However. We will be parting ways after this…read more With many seasoned staff leaving , there is a disturbing pattern of poorly trained/ apathetic technicians now. I had a mammogram there on August 23 by someone who clearly was not interested in her work. Did a fast slip- shod job. I had to return for a diagnostic exam today ( 3 hour ordeal) . Even though I requested to NOT have this technician again: guess who was assigned to me? Same lack luster zombie. So it was no surprise that I had to endure more testing . I will be contacting my insurance company. A dozen other women were return visits as I was ! Hire some qualified staff. Too bad because it's close to home.

Avoid this place. Horrible customer service. Said I no-showed to an appointment when they never…read moreresponded to my email or text. Rude.

Very accommodating. Got me in quickly and wait time was short. The Dr was wonderful. I've done an…read moreMRI and CT here. They have moved though and need to update address on here. Thank you Monica for your help this morning!!

The Lombard location staff is beyond rude over the phone then I finally get there myself and it's…read moreinsane they kept saying I never had an appointment. After some time leaving me in limbo I was told to go to River forest thank god for the only person who helped me some woman named Karina I believe seems to be the only competent worker at both locations three weeks of nightmares wasn't even worth my time. my doctor however was patient with me so their is that. the levels of frustration wasn't worth the time

Dr Song did my rotator cuff repair and did an amazing job! My arm barely looks like I had surgery…read more With two locations I can get an appointment easily. The staff has always made me feel at home which is refreshing! I hope I don't need care again but if I do, ROC is where I will go.