Avoid this place if it is serious. Go to Presbyterian or Lenox Hill emergency. I made a 9 am…read moreappointment for my husband and although I was waiting in the reception area and my husband told Ms. Watts or whatever blonde was attending and the receptionist saw me walk in with my husband - they completely failed to let me know that NYFD emergency men who are very professional and nice - they did not say a word to me that there was an emergency and an ambulance had been called. This is completely unacceptable!!!! Avoid going to CityMD if is an emergency. The least they can do is let the person waiting that there is an emergency. They were not even busy. Just 4-5 people waiting. Very disappointing. On the complete opposite side, NYFD medical were excellent and professional. Thank you to NYFD!!!

People here are so kind and accommodating. So helpful and thoughtful too. This is probably the best…read moreurgent care I've ever been to

I had an unfortunate fall yesterday and injured my elbow and my knees. Luckily I was very well…read moretreated at the City MD on East 86th Street. The check in experience was very simple and able to be done on my phone. I was seen after about 10 minutes which is a very acceptable wait time in an urgent care. The intake professional named David was very thorough in his questioning and put me at ease. The PA named Nisha who treated my wounds was really amazing. She explained everything to me and made sure I was cleaned up well and bandaged comfortably. It is nice to have treatment of this quality close to my home and available on weekend. Thank you again City MD , David and Nisha.

The front office staff are awful. They treat you as if they are doing you a favor by deigning to…read morehelp you. The care is very good, but the PA sent my prescription to the wrong pharmacy, even though I specifically asked twice for it to go to my preferred pharmacy When I asked the front desk to correct it, they could hardly be bothered.

I did a virtual appointment during the snowstorm. An older doctor came on so sweet and patient I…read moreforgot his name I'm sorry! He gave me drops for my eyes that worked almost immediately. I'm so grateful

Northwell Health Administration and medical records safety leaves much to be desired. I wasn't…read moreimpressed with the urgent care and now I'm one of the 9 million patients that had my medical records breached. I received the letter and I'm being given a free year of Experian membership to monitor my finances. At first I thought it was a scam because my daughter has Northwell Health she didn't get a letter. I haven't received services from them in a long time. So I received a letter from the people that are handling this fiasco for Northwell. I've got until February to sign up for my free credit monitoring. I've had this issue before with Target so I already have a log in for the Experian website. After I sign up I can be aggravated and freaked by their emails. I hope I didn't close my account. I guess I'll find out!

Ok, check in here is usually five minutes. The nurse that had to call us is taking her sweet time…read moreto finish her conversation. I had to pee so I did and the nurses that wanted to take my significant other back there just sat there. Like hello? He needs someone to check his finger so he doesn't lose it from being cut really bad on glass. My significant other allowed me to write about this experience just to be clear so there isn't any hippa violation. Not too fond of the front desk when you walk into the hospital, those nurses not so nice, they made the 4 star review. They didn't even take us to the emergency part of the hospital they put us in this little area with his open wound. How is that safe? No gauze nothing just while we wait. We didn't even get a bed to sit in like they normally do in the hospital. Put us in triage with blood everywhere. You're joking right? This is the same place that sent us home when he had previous injuries and said he was ok. Thankfully my significant other saw Gandhar. He was a very nice man. He got him all cleaned up in the hallway. The triage was not packed but the hospital overall was very quiet. We didn't get to go into a room to clean the bleeding wound yet. Normally you go behind a curtain in the triage area. We couldn't because a nurse was being treated because a patient hit her with a needle, pretty scary. I just didn't like the fact he was sitting in pain for like 2 hours before someone came over to us. This place wasnt packed either, not sure why we had to have his brother wait outside. The room we were in had people coming and going quickly. We checked in at 1:15am and was finally seen at like 2:30am/2:45am. It took about 10 mintues to clean out the wound. With no pain meds this procedure had to happen. Still waiting thirty minutes/hour later for Tylenol. Then to make matters worse the room smells awful because someone just waxed the floors with harsh chemicals. Terrible, it feels like hospital purgatory. Then theres 3 other patients here besides the nurse. One gentleman keeps passing gas, I can't. The first dr. Gandhar was super nice he gets 5 stars 100%. Stars dropped because sitting in pain with an open wound is no bueno. Where's the boys Tylenol something for his pain? American hospitals are the worst. Its almost 5am and we been here waiting for some type of treatment, anything to cover the wound. Now that it's almost 5am they put the tylenol order in and they say he needs a stitch. Really? We couldn't have done this 3 hours ago? I'm sorry 4 hours ago? Now we are put in a room after 4 hours????? Really? Nice doctors but cmon. To be fair they were short staffed. I'm thankful that doctor Lambert double checked his finger. Still here for the last 4.5 hours. Hopefully they finish this soon. The nurse who gave him a vaccine was super nice. Finally got his Tylenol! Ok but watching them put the stitches in was amazing to watch. Pretty cool watching Dr. Gandhar do the stitches. He had to have the senior resident watch because he is 3 months on the job, I looked it up. Everything was wrapped up at 6:45am we were here for 5 to 6 hours. The stitches look pretty cool, I will not be posting that due to gore reasons. Sajani Kayastha was the name of the other doctor who watched and helped. Very pleased with their care and how they treated my significant other. The ER nurse was totally nice. They gave us extra bandaids, thankfully. Wish i would have caught her name, very sweet girl. Loved her ear piercings.

VERY IMPORTANT. Please do not admit your loved one for psychiatric care here. DO NOT. If coming…read moreto the Emergency room: 1- they put them in a dismal room (only making them feel worse). Then it just gets worse from there. 2 - You have to wait 5-10 hrs for a ("more appropriate welcoming hospital room") to become available. 3 - our daughter was taken in a stretcher IN 14 degree temp (no coat allowed "for safety reasons") only a SHORT SLEEVED thin hospital top and a THIN sheet. 14 Degrees!! 4 - I noticed a previous patient was rolled out, wrapped in a comfy blanket and warm hat. 5 - If they think they are keeping patients with mental illness "safe" by making them FREEZE.... this is torture! 6 - Once she arrived to Gracie Square Hospital (horrible place) they took her out of the stretcher and made her stand there IN THE COLD, while they scratched their heads over not knowing how to carry the stretcher over the snow. They did not have the empathy to cover her up or at the very least, leave her in the ambulance while they figured things out. 7 - This happened last Tuesday afternoon. Its taken me a full week to write this review because I was focusing every breath on my daughter. 8 - THIS and Gracie Square's hospital only goal is to not get sued over a suicide. They rather torture a patient then provide adequate compassionate care that would in itself prevent a suicide. 9 - If your loved one is suffering a psychiatric emergency, Call 988, or simply bring them into the emergency room but OPT FOR OUTPATIENT CARE. DO NOT LET THEM ADMIT THEM. The hospital experience felt like a 1900's asylum. Come on NYC. get your act together. This is a sad disgrace.

Started my Saturday off by accidentally slicing part of my hand with a knife which is definitely…read morenot how I planned to kick off the weekend . It was deeper than I thought, so I headed to urgent care. I walked in and was seen immediately, which was such a relief. Krystal who was amazing. She was super kind, efficient, and made the whole stitching process quick and easy. The facility was super clean and not crowded at all, which made things even smoother. I've got a follow-up in two weeks, so I'll update on how the billing process goes, but so far 10/10 experience for an unexpected Saturday morning adventure.

Came in on a Tuesday around 545 said i would be seen by 617 was much later than that. There was…read morenobody really there but I didn't complain and waited patiently. Because I work in healthcare and understand. There was one receptionist, one medical assistant and one doc at least what I saw. The medical assistant was through and the doctor would came again if i needed to

I was here about 30minutes ago. I needed a referral to the…read moredermatologist. The office is very nice and clean and you get seen immediately The doctor was very nice and listened carefully to what exactly I needed. The receptionist was also very nice and quick with everything. The only problem was that the referral they give is basically like a prescription paper, unfortunately the dermatologist I wanted to see didn't take this type of referral. But this urgent care is awesome!

Peter Ko was extremely kind and helpful. As someone who deals with anxiety around medical care, I…read morereally appreciated how reassuring he was. I ended up needing to visit twice in one week (unfortunately my flu turned into conjunctivitis), and I was genuinely relieved to see that he was the provider on duty both times.

Customer service here is horrible. I received a surprisingly high bill from a third party lab…read morecompany for tests that were done at this Urgent Care facility. I wasn't told at the time of service that I would be receiving two separate bills - 1 from the urgent care and another from a separate lab company - and thought that my insurance would cover my visit after I paid my deductible upfront before my visit. My insurance company told me that I needed to resolve the issue directly with the urgent care facility, not the lab company that they use. When I called this urgent care to quickly resolve the issue, I was given the runaround saying that no one could help me via phone and told that I needed to prepare a detailed written statement after which I'll likely be bounced around some more with no resolution. Do yourself a favor and go to CityMD by Queensboro Plaza instead. They have much better such service and a customer support team that's actually helpful.

Dr. Chen is amazing!!! He is an experienced doctor and very spot on with his diagnosis…read more I recently had persistent vertigo/dizziness for days. It was the worst thing ever and I was not able to function at all...I dragged my corpse to see Dr. Chen and he diagnosed me with vestibular neuritis. He prescribed meclizine and started treating me with acupuncture. The acupuncture really helped with the dizziness and I started feeling better after a week. When I finally got an appointment to see a specialist at NYU they confirmed it was neuritis. My 4 y/o daughter was playing with her grandfather and he pulled her arm and partially dislocate her elbow (nursemaid's elbow). We weren't able to get her an appointment at her pediatrician, but luckily Dr. Chen able to treat her and move it back in place. I've also gotten acupuncture with Dr. Chen for pregnancy weight loss and also chronic neck/back pain from sitting and working on a computer all day. Aside from how good Dr. Chen is, I've been to a few other urgent cares in the neighborhood, and in all honesty, is one by far the best and the cleanest. They also call you the next day to check up on you.

Dr Loren took out my splinter with no blood. shes very patient and thorough as well. no wait tine…read moreduring ny visit

WARNING CHECK YOUR CREDIT CARD as we cancelled our membership years ago and just got charged $4,000…read morefor "auto billing" Luckily we caught it ....sent proof we cancelled years ago and we have not used their services since so this is beyond disgusting that their billing department is so disorganized they just start charging prior members for a yearly service they already cancelled years ago. If they do not refund the illegal charge we will have to protest it with our credit card. Luckily we kept the proof of cancellation. So if please save all your communications with them to protect yourself so this does not happen to you too.

We did check in, they wanted money up front without even seeing my insurance. I was like I don't…read morepay because of the type of insurance that I have. They didn't want to hear that. I had to call up my insurance to ask, since I was correct, I walked right out. Your better off going to the citymd. I really felt terrible, not to mention they told me I have to pay even tho I was waiting over 20 mins. Why didn't they tell me before I sat down?

Very bad urgent care I wife was yesterday 27 feb,2024 and the doctor doesn't know how to turn on…read morethe machine he doesn't do anything to help me wife

Dr. Primas was able to help me when my regular Dr. had missed something. I had referred hotel…read moreguests to him for years and he was always amazing. Thorough, caring, always came back to check on them would call me to see how the guest was feeling. I was sick on a weekend and could not see my own Dr. and Dr. Primas had hours to see patients. He spent time with me, reviewed my entire health not just my immediate symptoms, referred me on to another Dr. and followed up with them to see how I was doing. More impressively, I once had a guest that had hit his head and ended up in the hospital for observation. Dr. Primas immediately was on the phone with the guests wife telling her what was going on and followed up with calls to the patient in California and to the guests Dr. in California long after he had left New York. He is a special Doctor.

My husband needed a cortisone shot for a poison ivy rash that suddenly appeared. We fortunately…read morecalled first to make sure he could get a shot (past experience showed topical creams weren't going to help). A call to another urgent care practice showed they couldn't give such a shot but Dr. Primas could.