Cannot recommend Borden Lane highly enough, from the receptionists, to the vets and the nurses…read more We've come to trust one vet in particular, we are treated like family (even though there is always a bill at the end) my dogs have never been insured and they always talk through the options and the costs, the sympathy and upset at end of their lives was genuinely touching.

I changed over to Borden Lane from a vets in Wigmore as I wasn't happy seeing the Vet flit in and…read moreout of looking at my dog. If I pay for 15 mins slot even for vaccinations I expect to see the Vet for more than 3 mins not the nurse for the other remaining time! I have had to use these vets for my Dog for vaccinations, dental surgery and stitches for her pad. First class service every time, both from the Vets themselves and the nurses when I have seen them. They also have clear charging policy which helps build up trust. One bill even came in much lower than I was quoted. Borden Lane came highly recommended to me by number of dog owners I trust and I am happy to do the same.

My dog hates the vets, this was our first visit to the shrubbery and again he was very nervous. The…read morereceptionist did a great job of helping calm him down. The vet sdid a great job and hoping he is on the mend now

Horrible place, left our cat there for 3 nights, when we brought her home we noticed that she was…read moreextremely malnourished and spent ages eating - they must have not fed her at all she was so skinny! We have left our cat in other catteries before but she never seemed in so much distress after being brought back home. She is very weak and stressed out, what a horrible place, we will never leave our cat there again and would certainly not recommend to anyone! We saw how poorly treated other cats there seemed to be, looks like the 5-star review is written by the owners themselves!

This is, quite simply, a fantastic cattery. I've boarded my cat here on several occasions and am…read morealways struck by how much the owners (Lesley and Ray) just seem to really love the cats there. It's a reasonably large cattery (space for 20+ kitty enclosures and each one can be shared by 2-3 cats if you have cats which don't mind sharing). The spaces for the cats are larger than at a few other catteries I've seen. It's always clean and the cats are obviously well-cared for; walking up the main aisle with Lesley and Ray, they will talk to you about their latest arrivals whilst also pausing to talk to the cats as well. They offer a range of foods (different kinds of wet, dry and occasionally even real chicken!) and there are toys in most of the enclosures already in case you forget to bring your own. The enclosures are divided into a private and public area for each cat, where your cat can either sneak away and be unseen, or look at the goings-on in the cattery. There are heated pads for your cat in winter, so they won't get cold. The owners are responsive over email and the phone, and as it's their full time job, the opening hours are long, which is great. The last time I boarded our cat there, if you pick your cat up between 9 and 10am in the morning, you don't have to pay for another full day, which is often a blessing if you come home late one night from a holiday. Although catcare is generally quite pricey, their rates are good. There is also a collection service, which I think is within a 3-mile radius. I've never used it, so there may be a charge, but it's nice to know that if your car breaks down, or your cat has just got too fat to be carried, you can still get it there. Above all, it's a really superb cattery from the second you walk in, you feel like your cat will be in really safe, good hands. Could not ask for better.

a charity run vetiniary clinic with very friendly and helpful staff…read more affordable, especially if on benefits, asking for a contribution to help them keep running. you do have a little wait sometimes but they are professional, clean and courteous, as well as being very understanding. they provide the right treatments for your pets and help them with their needs when they are ill, without making you feel bad or upset too.

They have declined dramatically in their patient care over the last 3 years I have taken my pets to…read morethem. And if you have an exotic animal I would avoid this vets. In December I was quoted £600 for an operation In two places on the guinea pig. I agreed to go ahead with the operation until the vet ( who since left the practice) called me to say we could half the operation as the biopsy was inconclusive. Four months later I went again as the most concerning lump had grown a little bigger and was causing her discomfort, only to be quoted close to £1000 for exactly the same operation. A price difference well beyond normal inflation. They conceded to charge the lower price for the operation without apology and the aftercare was not good. Although I did my best to clean the most major wound every day and to make sure her living place was as hygienic as possible, I was made to feel like I was the problem that she was chewing her scabs and causing herself ongoing bleeding. The vet who operated Jon her was absent much of the time so I saw a fear mongering locum which resulted in two emergency visits as the wound got worse to different gets because of the absence of the vet who operated on her. One time I drove to London because I was told no vet was at trinity and the more local vet would charge me as a new client. The one in London wouldn't. When the vet in London charged a new customer price and realised I'd been referred they suggested I ask for a compensation from Trinity. However the staff who had had that conversation over price had not told the truth about what they had said to me and the conversation conveys in the email was entirely different. They said the would contact the vet in London to say I was coming but I arrived there and was nearly turned away at the door as that vet knew nothing about me coming fortunately they had space to see me. This catalogue of failures by Trinity vets shows a marked decline in Thier service. They used to be excellent. And the dishonesty of the staff upset me the most. They used to have at least three exotic vets and now appear to only have one. Mark is good and your pet is in the best hands with him, but he is only one man and cannot see to urgent problem since they used to have about 3 exotic vets there but now only have one. When my pet finally saw Mark again. The wound which other gets around Kent had labelled a serious concern, turned out to not be a problem and there was a very simply solution to aid the healing. But as you can imagine. One exotic vet in the practice is not ideal. Furthermore they don't respond to emails in a timely manner so if you have worries about your animal they won't put your fears to rest. The way the gaslight the concerns of thier clients is abysmal. Vets avoided. I'm now looking for a new exotic vets in case of needing them for one of my other two pets....

The number 1 practice in the South East in my opinion. They can deal with anything, not just cats…read moreand dogs. In an area of notoriously poor veterinary centres, Trinity stands head and shoulders above them all. Brilliant in every way.