We had a terrible experience with the Tile Cleaners…read more The planning, quote and booking all went find, but the trouble began when Adam arrived at 11am instead of the appointed time of 9am. When we booked the job with Hunter I was told (and the quote stated) it would take about three hours, so expected to be able to get back to work in the afternoon. Not so! Adam spent much of the five hours in his van out the front, 'waiting for the drill bit to cool' and 'waiting for the grout to dry'. The job was to re-grout a double shower and re-silicone the bathroom bench. He finished after 3:30pm. Next, Adam wanted me to direct deposit the payment into his account, declaring that the bank account details on the invoice were 'in error'. A call to the Tile Cleaners office clarified that the account number on the invoice was not in error and that I should pay according to the invoice. A few days after the job was done, we noticed that the re-grouting on the base of the shower was rubbing off in places and a section around the drain was missing altogether. It wouldn't be a major issue, except that the colour match between the old grout and the new is significant, and it stands out very clearly. We also noticed that the silicone in the base of the shower (not sure why it's there at all given the shower was meant to be fully re-grouted) was coming away from the wall. Finally, the grouting immediately above the bench was stained and had not been drilled out and replaced before the silicone applied. Unhappy with the quality of the workmanship, we contacted the office by email and were advised by Peiter the technician would be sent to re-do the work. We set about making an appointment for the repairs, and settled on a Saturday morning, several weeks out, so I would not have to take time off work. A call from Peter in the office on the Wednesday prior sought to reschedule the appointment to the Friday, but as I was unavailable the office reluctantly agreed to leave it as scheduled. The following day, I received and email declaring that the appointment could not be kept, and offering a $100 voucher for my next job. Curious, as this was to be a repair under warranty. We scheduled again, for a Saturday morning several weeks out. This time, Adam was a no show! No phone call, no text, just no show. I emailed Peiter in the office to let them know that Adam didn't appear, and that we did not want to re-schedule. Have not heard a thing since! Appalling service. I recommend you don't even think of booking them for your job! Michael, Canberra ACT

We had a few quotes and in the end decided to go with the Tile Cleaners and couldn't be happier!…read moreJose polished all the dull marble throughout our apartment and really transformed the place!! Everything is wonderful! My husband and I are very impressed and highly recommend THE Tile Cleaners!

Matt stained a pair of bifold and sliding cedar doors that were installed the day the torrential…read morerains started in March 2021. They had some serious water damage which he removed so they looked as good as new and then did an amazing job on the stain. His attention to detail is something I haven't come across with other tradies and we are extremely happy with the result. I would hire Matt for any painting job, small or large and highly recommend him to anyone else.

We have used Brook Concrete with Col, Troy and Mick on 4 other occasions two were just plain…read moreconcrete and 2 were stamped and coloured, all were well priced with perfect results. This time we had to replace a driveway so decided to make some changes to better fit our changed lifestyle - the old concrete had been here when we bought in 1979. Troy came and measured and we discussed the changes. I wanted a plain coloured slab but strong enough to survive large utes with their extra weight. He provided good advice which I accepted and the quote was in our letterbox the next day and I accepted it. They kept me well informed as I had commitments, as did they. They removed the old driveway in a morning with their BobCat and when they left the place was neat and tidy with the changed layout already dialled in via the screened base. I had to do some stormwater changes under the slab so they gave me a free day to do that. They then came the following day to complete the form work and the pour happened over 2 days because of the complications with the upper portion of the slab. The two pour days were cold, very windy days which made the finishing a lot harder then normal with leaves blowing over the fresh concrete while they were colouring it prior to final finish screed. The final sealing happened ~1 week later to allow the slab to cure before it was sealed to keep out stains and dirt. It was a great job, well executed and painless for us.