Stopped in to grab pain relievers, thinking it would be faster than going to Walmart. Probably paid…read moredouble for the medicine and then waited several minutes to check out. I think it was a combination of a slow customer and slow employee, but my goodness! Really could use a self-checkout line.

Kudos to Josie (hopefully I'm remembering her name right!)! I lost my prescription glasses on the…read morelast night traveling from Texas to Michigan, and she walked me through getting my prescription downloaded and printed from my email so I could get a replacement pair quickly. Very friendly and great customer service!

The people in the pharmacy have always been courteous and kind. They promptly and ably transfer and…read morefill prescriptions, which amazes me because there aren't many pharmacies in the area and they must be busy all the time. The main drugstore has a good stock of over-the-counter health, hygiene, and first-aid items as well as toys, games, and gift-shop merchandise. Everyone in the store has been very helpful and nice.

Local, well stocked pharmacy. The staff is always helpful and friendly! Good selection of toys,…read moresmall gifts and cards for those special events!

This store is part of a small chain. They have a store in Hart, Michigan also. They also have some…read moreother stores. Let me tell you a true story. My wife and I had a medical problem for which we both obtained a prescription. A 4 month regimen. In their Shelby store, the drug cost $430/month for each of us. Whew!! In their Hart store (where I lived then and where there are 2 other drug stores) the price was $35. At a drugstore across the street in Hart, the price was $39, and at another store in Hart (Pamida), the price was only $4/month. There is only 1 drugstore in Shelby, and this store is (in my opinion) ripping off the residents of Shelby. $3, 440 vs $32...... ? Are they kidding? Don't ever darken their door.

I live in Maryland and have a cottage on a lake near Shelby. I am retired and have several…read moremedications that are critical to my health. These folks have been very helpful. I saw one review that looked very unfair that talked about prices. Prices are driven by insurance company rates and copays. The pharmacy has very little control over the prices they can charge. To blame the store for your costs is like blaming the mailman for the cost of a postage stamp. These are very nice people and a very nice store.

5+ Stars for service! On Friday afternoon, our doctor's office sent a prescription for antibiotics…read moreto the wrong pharmacy, the one at the hospital 45 miles away. (Munson system had that as "our" pharmacy because my wife had been hospitalized. Arg!) After I came back twice and called the doctor's office to find out why no prescription, the pharmacist called the doctor's office and waited on hold -- they were about to close for the weekend -- so she could take the prescription over the phone. Since the other pharmacy had already filled the prescription, she then had to call them and get them to reverse it. She went WAY above and beyond to see that my wife had had her medicine over the weekend. And our cost was $4.67. She spent all that time for no money. That is real customer service.

Please train your pharmacists better. I'm tired of going there and them not being able to find my…read morescript(s) that are sitting right there on the shelf and having to make another trip to pick it up because of their mistake. The most frustrating part which I have yet to happen to me thankfully is 3 people that I know have gotten the wrong medication dose from you guys. Whoever is filling scripts needs to make sure they're filling the right dose. A 16 year old family friend received a 2.5mg dose of their BP medication instead of a 25mg dose like they're supposed to. They only noticed cause he started having headaches really bad and thought to double check his meds. Another friend of mine just infor.ed me that they were given 3x their normal strength of seroquil. Another friend of mine weren't able to get their scripts when they were supposed to because of a wrong input and also sent her with a wrong dose of medication for one of the people she takes care of. If they wouldn't have noticed, they would have given their resident a much higher dose than they should have. PAY ATTENTION TO WHAT YOU ARE DOING!! One of these times you guys are going to end up killing someone because of your ignorance. This is a malpractice suit waiting to happen. Do better. I'm definitely going to be looking at switching to hometown so my health isn't put in jeopardy too due to incompetence. I hope if anything happens to anyone due to all these errors, that they hold the pharmacy responsible. I understand human error and mistakes happen, but they should not be happening like this that often. Everyone who works there is more than kind but that dies make up for incompetence

The staff at this store is great. I was not feeling well and they were very helpful. There was a…read morelarge selection of medication that I needed. And the prices were good!

I found this awesome store in the fall. My friend and I scored some adorable things for our yard &…read morescreen porch. At Christmas again, found some amazing gifts and decor.. we live downstate but when we come up I always stop in. The staff are very friendly & helpful.

Out of the pharmacies in the area I'd say this is the best option. The drive-through is an added…read morebenefit.

Always polite and very good service. Prescriptions are always as should be, and any vaccinations I…read morehave had there were done with professional care. They have always answered questions to my satisfaction.

Super helpful staff. Thank you They have helped me so much…read morewith my vaccinations and answer general questions

Pharmacy only (rest of the store is like any other) staff is lackadaisical and complacent. It took…read more*four months* to get a prescription done properly. Doctor called in a prescription, got a message it was ready went to pick it up. The guy said insurance didn't cover it, (had already confirmed it did) because it needed the doctor's approval. The prescribing doctor has to approve the filling of the medication she prescribed? No attempt was made by them to figure it out. Called the Dr's office in Traverse City and the receptionist sighed and said they constantly have these issues with this location. Their ineptitude is known across the state. Got a notification it was ready, went to pick it up, the girl took my information, went and grabbed a package, asked for my info again and said they had nothing for me. So what did she go get and almost give to me? Where was the mistake? I don't have a common name and she had my personal information. I again called the doctor's office and the angel of a receptionist made another attempt to straighten things out. Repeat the scenario a dozen times, with any ludicrous excuse one could make up and not a single employee making a phone call to fix the problem, or letting me know there was a delay, each time getting a notification it was ready, it was 4 months later when I was able to pick it up. Good thing it wasn't something essential like insulin but I sure did feel like garbage waiting all that time.