I'm lazy. Really, really lazy. I rarely cook because someone else can do it. I rarely drive because…read moresomeone else can do it. And I rarely plan my holidays because someone else can do it. That someone is STA Travel on Brunswick Street. When I finally had the moolah and the confidence to plan my first big trip I headed straight in to my local STA where I was greeted by the lovely Jake. He asked where I wanted to go, what I wanted to do and how much money I could spend. I gave him the answers and he said; "leave it with me." When I returned the next day he had planned out the most EPIC 6 week trip you have ever seen, and also gave me options for places to stay. He booked the most affordable flights, suggested great tours to go on and even gave me his own personal insight in to the various areas I was traveling to. He continued to email me every now and then with ideas up until the day I left. Wow. I really could not have asked for more. Very, very impressed.

I've never understood why people plan their own trips when you can get someone else to do it for…read moreyou! Plus they are more likely to plan you a better trip than you could have ever imagined yourself. Hayley from Flight Centre in Collingwood has done this for me, and a whole lot of other things too! She recommended airlines, hotels/hostels and the best places to visit while overseas. Since my initial booking, she has kept me up to date with any changes, and consistently sends through things I might be interested in including her own personal travel stories and photos. She even comforted me as I nervously bought my first ticket overseas! What a woman and what a travel agency. If you are looking for a cheap getaway to any part of the world, these guys will have you covered. I couldn't recommend them any more.

They make you hold forever and never answer. Then the recording says to leave a number and they…read morewould call you back. It's been 29 days and three times leaving a number and no call back. Pathetic. I'm leaving soon and still have no idea if I have seats booked 6 weeks back after we switch planes. I even stopped at the Thai Airway in Thailand and they didn't know anything. Ugh! Frustrating.

I would like to acknowledge Vicki W from Luxury Escapes travel agency's Cruise Team for the…read moreoutstanding service that she has provided to me over the past two weeks. Due to unfortunate circumstances, I was required to cancel a cruise booking which was due to sail in ten days and was well outside Carnival Cruises refund policy timeframes. I contacted Vicki to cancel the cruise booking and based on compassionate grounds, Vicki submitted a request for a Future Cruise Credit (FCC) to Carnival as the cruise had been paid for in full. From the time that Vicki submitted the request on my behalf to receiving advice from Carnival on the outcome of their review process, Vicki always kept me updated on any developments and information that Carnival required to progress my request, in a very timely manner. Due to the efforts of Vicki, I was successful in receiving a FCC towards another Carnival cruise, which had a redemption period of 12 months. Vick's experience and knowledge of the cruise industry is second to none, and her communication with me throughout the last two weeks was always very professional, polite and timely. I cannot recommend Vicki any more highly and I thank her very much for the outstanding service provided and the very successful outcome of my request. Eddie and Mary, Perth WA

Needed to book transfers in Bali. Had a call from Bill H…read morewithin an hour of enquiry and all sorted efficiently.

Booked a month long holiday to the US through this branch, and all was well until we actually left…read moreAustralia. Our agent, Brooke, was fantastic to deal with through the booking process, however she left STA a few months before we departed. Upon our arrival in LA, our booked airport transfer was a no show so we had to fork out US$60 for a cab from LAX to our hotel. The MTV Travel Co package we paid for could not be used because their website was down for the duration of the trip - no prior warning given, so basically we just got overpriced accomodation for 3 nights. Two weeks later, while checking into our hotel in NYC, we find that we had been underbooked by a night so had to pay for an extra night so we didn't end up sleeping on the street - this happened after being told by the branch we would be able to check in straight away after our red-eye flight. After the hassle of checking in, then checking out the next morning and having to re-check in again to our "actual" room, turns out we were booked into an 8 bed dorm when we had paid for a 4. We ended up ditching the hotel after a few days because it wasn't any way near what we were told it would be like by the staff at this branch. After having our case reffered to STA customer relations, we had to wait over a month to be provided any resolution - managed to get a refund but no way near enough compensation.

Watch out because you may not get what you pay for. My wife and I recently traveled with them and…read morethey cancelled an overnight flight that they had promised us in the Brochure and they raised the price $400 due to they said it was now more comfort based. Well not sure how much comfort anyone has on a 16 hour cockroach infested overnight train ride compared to a nice hotel and 1.5 hour flight. Then when we complained about the bait and switch they came up with to many reasons for the UNComfort status and only wanted to refund us $150 out of the $400 for the upgrade. The Hotels they said were comfort were absolutely horrible. If you think a dirty Motel 6 is comfort then this is the place for you. Buyer beware Intrepid don't care.

My recent Australia visit with Intrepid was the worst managed trip I've ever been on out of more…read morethan fifty that i have taken. Jeremy in the US office is an out-and-out liar, willing to say anything to get the business. Example: when asked about the guides' credentials he said he knew them, worked with them for years. The reality: one turned out to be 19, and a recent high school grad. Neither guide had been to a number of the cities where they were to guide us! Lack of guide's knowledge...inability to think logically [who schedules a wine tasting at 11:30 before lunch?] and unfamiliarity with the basics [they booked us so poorly with flight-and-ferry connections that three days on Kangaroo Island had to be shriveled to one! Jeremy's spin: This will allow you to see Adelaide. Reality: We got to Adelaide after 10 PM, flew out before 10 the next AM. Complaints [plural] to their headquarters brought the response: we'll look into it: clearly they hadn't vetted the guides. Traveler: don't say you haven't been warned.

I've always been pretty anti travel agents. This is largely because I'd figured that they'd pocket…read morea huge profit off naive travellers and charge hugely inflated prices. Much to my surprise, this was not the case at all at Students Flights. They took all of my suggestions on board and were really great in following up with correspondence after I'd left the store. The staff were extremely friendly, knowledgeable and professional and really helped me feel at ease with the whole process. Ultimately, they managed to secure me a relatively last minute flight to Europe for $500 cheaper than anything I'd previously found for myself. Considering my limited budget, this was nothing short of AMAZING.

Thank you Pronto Travel. The service and attention to the small things always makes my overseas and…read moreinterstate trips an enjoyable experience. The stress of planning is taken out and this really shows when I am at my destination and travelling. I have many memorable experiences and the careful planning of my trips by Gianni at Pronto Travel make this possible for me to enjoy.

From the owner: Family owned and run travel agency and travel consultants providing personalised travel services…read moreand itineraries to Italy and beyond. With over 10 years experience in the travel industry and fantastic customer service let us plan you next holiday adventure. Airfares, airport and hotel transfers, villa stays, personalised itineraries, food & wine tours, cooking classes, car hire, cruises and much more...

Absolutely sign up for a guided tour to view this building. You start the tour at the museum next…read moredoor and then walk over to the Royal Exhibition Building. You get to walk in and take as many pics as you'd like. Then, you go down stairs into the basement. And then, on the way back you go up to the rooftop. The rooftop has great views of the city and surrounding areas. I took a ton of pics up there and we had a great time. After that, you'll walk back down to the 2nd floor and take more pics inside. I can't believe how much original stuff is still here. Great way to spend an hour.

Beautiful Heritage listed building that ins now over 140 years old. Great for photos. The…read moreMelbourne Museum is nearby, and there are many excellent cafes and restaurants just short walk away, Garry Image by Aspect Property Photography https://www.aspectpro.com.au/