This bank reversed a chargeback after I was scammed for an online purchase. I was shopping at a…read morelegitimate online retailer, Cato Fashions, and was redirected to another website that was posing as Cato. They stole images from various websites, including CATO, and before you know it I ended up purchasing items from this unknown website, located in China. It took over a month to receive the merchandise, and I could not return it because there was no customer service number, no valid return address on the package, no packing slip or notification that the package had been delivered, nothing. Not even any tags on the garments! I was charged $116.42 for poor quality clothing, all different sizes, that was so badly made that I could not even try one garment on due to its legs being sewn together. They looked like cheap, thin polyester pajamas, not leggings with matching tunics. It was a package of junk. I had no choice since I could not contact them but to dispute the charge withTidemark FCU while they investigated. They reversed the chargeback stating that I received all items as pictured (not true), and that the return policy was only 15 days. Well, how can you return something that took a month to arrive? I tried (3 emails) tocontact the "company" Western Tags, but nobody ever responded back. After a Google search, I found others who have also been scammed by this unscrupulous company. Now Tidemark won't respond to me, and they are supposed to be member advocates. We would like our money back. We are in the process of closing our accounts and have liquidated most of our assets in this credit union. We have had other problems with their bank cards not working, etc., but this issue is just so unfair.

the worst bank ever to do business with. My account was comprimised on Feb 2 so my card was…read moresuspended . I had moved did the change of address however the bank did not update my files. Even though i was recieving my credit card bill with new addrewss. So i asked if they could fax me a change of address i was told that they could do this. to this day still no fax. Then i asked if they could mail me change of address for said sure, again still no change of address form. Then when trying to call stated i was 3rd in que so i waited till it was my turn to then just be put into voicemail. Took 4 days for a return call. Finally i recieved my new debit card now its been 5 days and i don't have a pin number yet. Was told i would have it no more than 3 days after i recieved my card. In the mean time with my card i get all kinds of letters from the bank to sell me insurance guessw what it had my new address..

Good customer service, and great deal on home and auto together. Easy to contact and answers my…read morequestions in a timely manner.

From the owner: We take care of our customers. All staff at Avery Hall…read moreprovide unparalleled customer care. We offer the same level of service for an individual with a small policy as we do with our large commercial customers. We are experienced and a resource. Our knowledge relates to nearly every kind of insurance to include employee benefits, personal and commercial lines. We also take the time to educate customers on how changes in the insurance industry could affect them and their policies. We are a giving agency. Our staff raises, and Avery Hall gives, thousands of dollars each year to support both area and national causes. We believe that if we put our time and money where it matters the most we all benefit.