Can't say enough about how great Jane is here! We were able to make an appointment with Jane to…read morehave some documents notarized and medallion guaranteed for my 80-year-old mom. Jane was on-time and ready when we arrived, and she was so helpful and patient with my mom. With so much in banking moving to online services, there's still nothing that beats having a local bank branch and this is a good one!

Loved it when it was actually Mercantile Bank. Since the merger with UCB, it's gone downhill…read morereally fast. Would no longer recommend.

The Valentine lady who is in charge of loans is the absolute nastiest individual I've ever seen…read moreworking in customer service, she needs to check her AWFUL attitude and TONE OF VOICE and learn how to effectively communicate with clients. She is far too comfortable talking to people like it's HER money she's lending them, and that is ridiculous.

After twenty five years of doing business with this credit union, first through Great River…read moreCommunity Credit Union acquired by United Community Credit Union in the last two years. I was denied a loan with a credit score of 700, 25 years of good loan payment history from cars, RV's etc, furniture, for not having enough credit history and a poor credit score by their "Board of Directors?? No problem! I will go someplace where they actually appreciate my business and want my interest money. Very very disappointing, clearly this is not the same credit union it used to be! I would'nt recommend anyone going here. Just one more sign of the times and businesses not valuing their good paying customers!

I've been banking with them for 15+ years. Each location that I've been to has a wonderful group of…read moreassociates. This particular branch helped me with a trust fund, following a loved one's passing. They were compassionate, understanding, and very helpful!

This bank lies to you. They had a repo for sale. We put in a bid on the car and they told us they…read morewould call if they got a better offer so we could counter. Called them just now and they sold the car without attempting to contact us. Not an honest place to do business. We've had accounts there for more than 10 years and they treated us like we didn't matter.

Every time I go to this location, I have an horrible experience. Customer service is horrible, and…read moreI know I can't be the only one that experience this. After I withdrew thousands of dollars out of my account, they closed my account with out telling me. I've had deposits go to this bank that I have yet to receive, them when I called they claim they couldn't open my account to see where my deposits went, then proceeded to tell me that I would have to pay $5 a statement to receive that information. I would never do business with them again, they only look out for certain people, and it's sad to say. Obviously my business is not wanted, but I will not let this rest till they give me the information I simply asked for. I called them two days ago, and they said they would have the manger call me back, and she never did. I'm extremely displeased! 1201 Broadway St Quincy, IL 62301 United States

Great bank with friendly, helpful staff. I've been banking here for nearly 20 years and have had…read morenothing but wonderful service.

If I could give zero stars, I would…read more Their online banking is the worst I've ever attempted to use. And I say "attempted" because it never worked and always gave an "error" message. And apparently the words "close my account" are confusing to the people who work there. I had to pay overdraft fees because of the incompetence of the staff. Don't use this bank if you: 1. Need a reliable bank and 2. Value your sanity. So far in the 2 weeks I've used Commerce Bank, they've been WAY more helpful that First Bankers has ever been. After talking to a former employee at First Bankers, they advised to not use their service either.

Changed me $90 for 3 fees for sending/Blocking a subscription to planet fitness. $30 per withdraw…read morethat was sent back is RIDICULOUS!!! you're literally pushing a button on a computer and charge me $30 for it 3x!!! I looked at my email only had one email from you guys..... very unsatisfied will be banking somewhere else if not taken care of!