In Memphis, this franchise or group, does a great job! I have had them solve two different…read moredifficult leaks that my prior roofer had no interest in dealing with since they were small projects. Excellent got it done. You pay for the service; they are not low cost providers in my opinion, but worth it. I am now asking them to quote a replacement roof. Then, I'll really know if they are high priced or not. But, regardless, if you have a leak - - - call Excellent in Memphis.

STAY AWAY FROM THIS COMPANY! this company changed owners and is not operating like they did…read morebefore. in 2017, with the previos owner I had them install a new roof. Since then, I've had them come out on two occasions. the first was to repair a tree hit and they overcharged and now I am wondering if the work was really ever done. On my last issue, a warranty claim on their roof install, they have lied to me and lied to the shingle company. Their inspector noted that the flashing around the chimney (due to a caulking failure) is leaking and caused drywall and crown moulding damage. The report they gave to the shingle maker for the warranty claim blamed the brick and mortar of the chimney, causing my claim to be closed. My chimney is not leaking and their inspector noted that. They then lied to me when I questioned them stating that the shingle company considered flashing around a chimney to be part of the chimney. The truth Is that they reported the brick and mortar being the issue, not the flashing. I, thankfully, was able to re open the claim because another roofing company verified that the issue was due to the flashing installed by excellent roofing. Excellent has not acted trustworthy with me.

I hired McCulley Roofing to replace my roof in November of 2024. They replaced the roof in the…read morespring of 2025. In April of 2026 (one year later), I noticed water on the floor the night of a storm, then hours later, part of my ceiling fell in. Upon investigation, I found that there was a leak coming from the upper-level roof of my house where the work had been done and traveling all the way to the bottom floor of my home. The leak was found to be caused by a gutter that was filled with roofing material and debris such as dust from old shingles, pieces of shingle, tape, nails, and roof tacks. It was impossible to see the debris as it was clogged inside the gutter with the top of the clog located about 6 inches from the top of the gutter. McCulley claims that they are not responsible because cleaning gutters is routine maintenance, but there was no way for me to know the gutter was clogged due to the conditions under which it was clogged. Despite clear evidence that the gutter was not clogged with natural materials that would allow for water flow and break down over time, McCulley roofing has maintained that they will not take responsibility for this damage. The fact remains that if I had not hired them to replace my roof, I would not be in this situation. I have included a number of photos and details about the experience that should paint a clear picture of what happened. I asked that McCulley Roofing to repair the damage at no cost to me, and they refused. Detailed info: Once I shared the news of the leak, McCulley came to help clean up, they made a plan to help mitigate the water damage and investigate the leak's origin. During the cleanup process, their workers tried to tell me that what was clogging the gutter was debris from trees. My house doesn't have trees over it. There are some trees nearby, but they are not close enough to be filling the gutter to the extent that it was clogged in a year. Even if that was feasible, it is very clear this debris is not particulate from trees. I have a bucket of the debris at my house that proves that. Jaron Darnell, one of the leaders of McCulley Roofing claims that it is soil, I have included photos that clearly show otherwise. During the cleanup, I had an errand to run. I was very explicit that I would return quickly. In the time that I left the house, the workers cleaned out my gutter and took the bucket of debris that they cleaned out with them. I had to ask probably five times to get the bucket returned to me often never receiving a response from my request and just having to ask again the next day. After bringing McCulley Roofing's attention to the fact that the debris seemed to be roofing material, every employee of McCulley Roofing that I spoke with told me in various ways that this was not their fault. They claimed that the debris in the gutter came from trees or was soil, they claimed that the roof was too steep to properly clean, and they claimed that I was at fault for not cleaning the gutter. Finally, they claimed that my gutter design is faulty. I lived in this house for a year and a half before McCulley Roofing did their work (one year ago), and I never had any issues with my gutter clogging. You'll see in the screenshotted text from McCulley that they admit there was no damage visible at the time of their work. Also, after working on my roof, no one from McCulley roofing told me that my gutter design was faulty. Despite that I never threatened legal action, Jaron Darnell told me that I would have no legal recourse if I chose to pursue that route. What McCulley Roofing did offer was to repair the damage under a claim from my insurance if I paid the deductible which is $3,500. During the cleanup work, Chris McCulley suddenly asked me to sign a work authorization that agreed I would pay the deductible of the insurance claim they wanted me to file. I wasn't warned that I would be asked to sign anything. Chris was acting as if he was in a hurry the entire time he was at my house, and he brought me the document open and ready to sign without offering me time to read it. I did read it and signed it only because I was able to cancel it within 3 days of signing which I, luckily, did. Also, I informed McCulley Roofing that my insurance was going to drop me if I made another claim with them. I'm not sure if you can message on Yelp, but feel free to reach out if you can and have any questions at all. I'm more than happy to share anything as I'm certain that any homeowner would agree that they would also be pissed off and expecting some kind of remedy from this company if they were in my shoes. I expect McCulley Roofing to respond, and I want to clarify that the water had to rot away exterior wood before coming into my home. This takes time, and I do believe that it could take a year for this to occur. I had my house painted and wood replaced in 2024 (prior to the roof) as well, so it had to do a lot of damage before coming into the house at all.

Exceptional Service & Integrity!…read more From start to finish, McCulley Roofing and Renovations exceeded my expectations. After storm damage left my roof in need of urgent repairs, I reached out via messenger--and their communication was **professional, prompt, and transparent**. Chris came out the **same day** to assess the damage and provide a fair estimate with **no pressure or hard sales tactics**. I appreciated that he respected my wish to compare quotes, and in the end, his pricing was not only competitive but honest, with no hidden fees or upcharges. The team completed the job **ahead of schedule**, and the quality was flawless--I was worried about shingle matching due to sun fade, but the repair is **seamless**! Chris even sent a **video from the roof** so I could inspect the work up close--a thoughtful touch that speaks to their dedication to customer satisfaction. Beyond the outstanding service, I love that McCulley **supports veterans and first responders**--a true local Lakeland business worth backing. **HIGHLY RECOMMEND**--they've earned my trust for any future roofing needs!

I had a great experience with Madewell Masonry. My chimney was leaking every time it rained. David…read moreexplained everything that needed to be done to repair it. The quality of their work was excellent. The crew did a great job and cleaned up when they were done. They are also very reasonable. I recommend them to everyone!

As many of you may run into, as did I if you own a brick home you are at the mercy of the masons…read morewhen your home is built as to whether or not the grouting was applied correctly and or consistently. I have had two locations on my home that would leak during storms, one was a gable wall and the other a small windowsill in a valley on my roof, I have struggled for years to get someone to find the cause and to no avail. So, after our last snowstorm when the snow started melting, I got leaking again in the roof valley when the snow started to melt, frustrated I called Madewell masonry I explained the problem and Dave came out to assess, he found the grout on the small windowsill was negligible which allowed the melting water to drip inside my home. Thanks to Madewell the team fixed My leak as well as my gable wall crack and sealed the bricks. They are very professional, courteous and meticululous, they cleaned up everything. Don't waste your time if you have a leak or masonry needs call Madewell !!

Great service! They do excellent work. Wonderful people to do business with. I highly recommend.read more

I have a commercial flat roof that constantly has leaks and the crew come out and find and repair…read morethe leaks; they are reliable and very professional and know the roofing business. David is always available!!!

I worked with Robert Floyd. He was very knowledgeable and took the time to explain everything to…read moreus. I had gotten one other quote and the pricing was very similar. He was also able to get the work scheduled fairly quickly once we were under contract. We worked with them to also get all new gutters and downspouts. The finished product is beautiful!! I highly recommend Masters Roofing and, specifically, Robert.

We discovered a leak in our pantry and called Masters Roofing company for a quote. They walked us…read morethrough the process and helped us select the proper way to fix the problem. We scheduled the day, and they came and re-roofed our home. They arrived early in the morning and over 14 hours with a crew of 8 completed the work from setup to tear off, repair to damage sheathing, flashing, drip edge, and clean-up in one day. An amazing feat! The clean-up was perfect. They even used magnets to pick up all the nails at the end. Timely, professional, and least disruption possible to complete this difficult process. They are a reliable company with good people and I recommend them to anyone needing roof work.

Good sales attention but service quickly declines once you sign the work order and then terrible…read morenon-existent service. Thus it's terrible value and unfortunately terrible quality too. Restoration Roofing's promises are NOT KEPT! I paid for a roof repair that's required multiple callbacks due to leaking. They'll say it's fixed, take your money, then ghost you when the first rain tells you it obviously wasn't fixed and you contact them. DO NOT USE!!

Had a great experience with Restoration Roofing. They did a great job helping me with my insurance…read moreclaim. I would highly recommend.

I welcomed contact from the new management at Lucious Complete Roofing, who expeditiously reached…read moreout to me years past my contract's installation labor warranty. Thanks Anthony for sending Danny out this morning to look over the roofing issues mentioned by two others. He said they would correct anything that was not within roofing parameters. Danny provided his findings to me in layman's terms that I really did appreciate & will utilize this information in my future roofing endeavors.

Absolutely terrible!! They take no pride in what they do and wanted to over charge for a job that…read moreis no good. No calls from management and even have holes in the wall. Take your money else where. These people DO NOT CARE!!!!!!!. 5500 down the drain!! :(

Carlos and his crew did a hell of a job on my flagstone patio. He & his crew came in did their…read morething and did it really quick. My patio looks great

Excellent, quality, professional and neat workmanship! The job was completed with good timing. The…read moreowner walked me through all steps needed to fix my drainage problem which was leading to major foundation problems for my house. The new patio compliments my house well. This business comes highly recommended!