Asked the printing desk to print 11x17 about 6 pages for me. Did that before, paid print and labor…read more About 5$. Today? Was told no can do. Good do it yourself at copy machine. Busy day. Rep said she'd help me with the machine. I couldn't find the 11x17 size. She never came over. I asked help from cashier, did her best but I ended up walking out. Waiting for email complaint response. Downtown calgary location. If there was zero stars, I'd give it zero.

I was at the Staples in East Hills today. I went with the purpose of purchasing a Printer. There…read morewas one sales person finishing up with a client. He disappeared without asking if I needed any help. Another sales person came down the same aisle and served the gentleman who just got into that aisle. I wasn't acknowledged by either salesperson. I waited around 20 minutes and wandered to where there were 3 staff members visiting with another person. None acknowledged that I was even there. Needless to say, I left without purchasing anything. This was unfortunate as I have received decent service at this store in the past. i will, however, puchase my printer elsewhere

Was hesitant to ask about updating my mobile phone plan, but now I am so happy I did. Thank you so…read moremuch to Kristine!!! You made the process so easy. You were extremely informative, patient and I greatly appreciate the complimentary gift you were able to add to my service. I highly recommend getting your phone needs sorted out with Kristine at this location. She is amazing!

I have made a few purchases with Choice this past year and have been extremely impressed with the…read moreservice received. Clint (the owner) is an absolute pleasure to deal with, navigating sometimes tight timelines and providing multiple different options to suite our needs. I had one desk arrive with an incorrect piece (a minimal issue), and the team was quick to notify me of the error and report back on the steps taken to rectify - it was replaced quickly and without any follow up needed on my end. Delivery is always timely and the team installing is fantastic. I highly recommend these guys!

Recently had an unparalleled office furniture shopping experience at Choice Furniture. As I was…read moreoutfitting a new renovated space, Choice offered several desk design package options to choose from. In addition, I found one of the best Standup Desk options on the market at Choice. This product fit my needs perfectly, and, even thoroughly I had researched extensively, was unavailable anywhere else. Choice even replaced one of the desk units when it did not perform as expected, opting to bring in an entirely new unit instead of 'repair' the original. Excellent communication and great service, I will gladly recommend Choice Furniture to my network.

Great printing service. Fast and accurate. Reasonable priced. Wide selection of stationary…read more Convenient free underground parking. Highly recommend this Staples location.

Very disappointing customer service! Complete inflexibility about making an exchange of a $20 item…read more(unused, packaging intact) for a nearly identical item (slightly different cover). Both items in stock on their shelves. When asked why NO exception could be made, the answer was "It is store policy." As the manager, it is your job to make such decisions on a case by case basis. I work retail. I get it. But good customer service means doing what you can - WHENEVER POSSIBLE - to ensure the client is satisfied and sings your praises. Instead, I'm writing this review and will use a different location from now on.

After using Staples for over 20 years for person purchases and through 3 businesses I have run…read more They some how have turned into the worst customer service provider out there in my opinion. After ordering a few items and being told they were ready for pick up. The customer service rep refused to complete my order as one item was "open box" having already left work and needing the gifts for later I told him I didnt need the 10% off and was fine taking the open one. He still refused. As I was leaving I express politely that his store had the worst customer service. I didnt yell swear or act aggressive at all. I then contacted staples customer service had the order cancelled and placed a new one for another location. I waited a bit and went there. I even offered to help get the items ready so I could be quick. This young kid who claimed to be a manager and was in fact not a manager then informed me they would not serve me because I was yelling at the other store. Again I was extremely frustrated at this point and still was polite and left. After dealing with the national escalations department I decided to cancel that order and purchase else where as I will always do moving forward. However the store number 2 processed my order as if I had picked it up and then refused to issue a refund. The guy on the phone even acted like he would fight me if I was at the store and hung up on me. Insane how a person turning down a 10% off price and willing to pay full price for the item he was told was ready to be picked up turned into a massive issue by unprofessional immature staff. Where at least a few customers are forever lost in a time of retail struggles.

The print-shop staff are the rudest people in the business. Learn how to actually help your…read morecustomers, instead of arguing with them when you don't know enough about the technology that you are trying to sell. Also- TRY SMILING FOR ONCE.

I ordered a calendar online and had it printed at this location. It was easy to do and there was…read morelots of options available to customize it. It was ready the next day. I went in to pick it up. After closer review, it appeared that the pages were not folded exactly in half. They were slightly off but it made all the difference in the world. I tried refolding the pages but then the paper got ruined. The clerk said we could reorder it, which I did. Next day I was back to pick up my new calendar but unfortunately it looked the same. The new clerk said he was going to recalibrate their folding machine. It turned out a bit better but I asked if I could just hand fold the pages myself. He said sure. So I folded them all and stapled the calendar together. It actually turned out really nice. Now I just need to figure out how to make a hole at the top to hang it up. The manager offered to refund my purchase because of the hassle which I thought was really generous. The calendar only cost $10 which was a bargain to begin with. Now I have 2 extra calendars to give away to anyone who doesn't mind seeing me or my cats for the next year. Because of the outstanding customer service here I would highly recommend this location. My order wasn't as I requested but they went out of their way to make it right.

After using Staples for over 20 years for person purchases and through 3 businesses I have run…read more They some how have turned into the worst customer service provider out there in my opinion. After ordering a few items and being told they were ready for pick up. The customer service rep refused to complete my order as one item was "open box" having already left work and needing the gifts for later I told him I didnt need the 10% off and was fine taking the open one. He still refused. As I was leaving I express politely that his store had the worst customer service. I didnt yell swear or act aggressive at all. I then contacted staples customer service had the order cancelled and placed a new one for another location. I waited a bit and went there. I even offered to help get the items ready so I could be quick. This young kid who claimed to be a manager and was in fact not a manager then informed me they would not serve me because I was yelling at the other store. Again I was extremely frustrated at this point and still was polite and left. After dealing with the national escalations department I decided to cancel that order and purchase else where as I will always do moving forward. However the store number 2 processed my order as if I had picked it up and then refused to issue a refund. The guy on the phone even acted like he would fight me if I was at the store and hung up on me. Insane how a person turning down a 10% off price and willing to pay full price for the item he was told was ready to be picked up turned into a massive issue by unprofessional immature staff. Where at least a few customers are forever lost in a time of retail struggles.