I spent five days at this Hilton location, with visits to the nearby Mayo Clinic during the visit…read more The location is a few short blocks from the clinic, despite the ongoing construction, so that's a huge bonus. Check in was a breeze, and the valet service was quick to greet us, help us unload our bags, and get our car whisked off for parking. The front desk attendant was so quick and offered us some food suggestions while they worked on getting us our room. After taking the elevator up to our floor, we got situated and relaxed a bit before checking out the space. The room was spacious, and included all the amenities we've come to expect from a Hilton property. Everything was clean and well maintained, and thanks to Hilton Honors, we had our complimentary water bottles already in the room. The beds had lovely linens on them, and the pillows were quite fluffy, which is something that is becoming increasingly difficult to find in hotels I feel. The bathroom was also wonderful with a nice deep soaking tub, which I had the pleasure of taking for a spin one evening. The bathroom sink had great water pressure, which gave me a lot of hope for the shower, but the shower just lacked that same oomph.

The great: the club and the employees in it. The aesthetics. Netflix and other streaming services…read more The pool and sauna. The good: location and ease to getting to/from Mayo Clinic. Overall it's quiet. Loved the bidet! The happy hour at the adjacent restaurant was on point. The meh: Unclear arrival instructions, there was no valet outside despite telling us we had to use valet. So we self parked. Just confusion. I also didn't care for the soap/shampoo/conditioner smell. It overpowered the room. Because it was also very cold, the windows kept cracking and the sidewalk plow outside was so loud I thought someone was vacuuming above our room. Maybe I'm just over assuming but I feel like the windows should have kept more of that noise out. The ick: I'm pretty sure at least 2 sets of our towels were just re-hung up from the prior occupant of our room, both due to smell and appearance (see picture). In all my years of staying at hotels not once have i ever even suspected that is the case, until this stay. Overall, my general impression is that this is a great Hilton property. But that housekeeping issue for me will honestly prevent me from returning next time. This was more a 2.5 for me, but the positives far outweighed the negatives so 3 stars it is.

For me, there was an epic process undertaken by the reservation staff on behalf…read more I had a Mayo appointment on Oct 1, 2 and 3. The one on the 2nd was at 8am. So my wife and I decided to stay overnight before the appointment on the 2nd. I made my reservation easily through the Hilton app. But I mistakenly made the appointment for Oct 2nd. I called Hilton. The representative told me they could move my appointment but the difference in price was almost $100. I told him to cancel the reservation and I would book elsewhere. Automatically the representative began to attempt to get the same rate on the night of the 1st as I had gotten for the night of the 2nd. He could not do it but he came very close by negotiating with the front desk on my behalf and using my Hilton points. I wound up spending only $30 more (on the base price, then add taxes). I received emails with updates about everything that had been done. My final email said cancellation code: on one line and date of stay on the next line. I called back to sort out the meaning of that one because the dates were the correct dates. But that agent was amazing as well! I loved being able to pick my own room on the app. When I came in, I let them know that I had checked in on the app. Front desk staff explained that there was a $15 parking fee. I wouldn't have minded if I knew. But I was surprised. They only charged me for 1 vehicle even though my wife and I had 1 and my PCA had 1. When I had the appointment on the 3rd, I didn't need to stay because the appointments were so late but they did allow me to have 1 car stay to pick up after the appointment. Oh, getting into the parking ramp... that was an adventure! You could go through the McDonald's parking lot and come up on it from that angle. It looks more like you are supposed to follow the signage for the Courtyard by Marriott and pass the entrance to the first ramp on your right. Enter the 2nd ramp on the right. Park on the right side where it says 15 minute parking. Go to the front desk WITH your license plate number to get a parking pass. THEN move your car up the hill WITH a room key IN HAND. The shuttle to Mayo Clinic is free. It runs basically every 15 minutes , They also asked if my giant dog was registered online. She was and because she is a service dog there was no extra charge. (A pet is a $75 charge.) The reason why they could not meet the price on Oct 1 that they offer on Oct 2 is that on Wednesday nights they offer "free" appetizers and cocktails. This could have been our meal if we were up to the energy of the gathering. The rooms were listed on floors 3-6. Floor 2 is the parking ramp. I chose room 606 because I could get right off the elevator and go straight ahead. It was a 2 queen Suite that was clearly recently remodeled Honestly it is the smallest suite I had been in. On the refrigerator there was a QR code to get Grub Hub trial for being a Hilton guest. But the kitchen was fully stocked with a full size refrigerator, a dishwasher, a stove / oven, a toaster in the cabinet. All the plates, cutlery, and cookware you could need! A coffee maker (not K Cups) with coffee and Swiss Miss, sugar and French Vanilla creamer There was a small eating peninsula. And into the living area. There was a sofa that pulled out into a bed and a comfy chair. Stacked tables and modern lighting. We opened the sofa to be comfy with the giant dog while watching TV. From the wall, it reached the dresser that held the TV on the opposite wall. The extra bedding for the fold out is on the top shelf of the open closet passed the sink. The tub with shower is behind the single privacy door with the toilet. There is a nice soft light night light that glows towards the closet and away from the beds so you can get to the area at night and not trip over something. The bedroom has one table. Between the two queen beds. Though, it does have a desk and rolling chair. I needed to find a replacement for a nightstand because my wife needed the table for the C-Pap machine and I needed a place for my meds. But we just shuffled furniture around as needed. The bed, the sheets, the blanket were all incredibly comfortable. I found the pillow to be too soft. But with the ceiling fan, a second TV and separate room controls, all was well all night. I felt very secure knowing that everyone needed a key to use the elevator. Then there was a standard bolt and a plate that held the door down from the inside. And all of that would only.be necessary if they got through the elevator first. A couple notes: Housekeeping comes every other day to straighten up and will do a full turn over every 4th day. There is a full size iron and ironing board, as well as a full size hair dryer. Unfortunately, the shampoo, conditioner, soap and lotion provided are in refillable bottles on the wall. At the moment they are clean but these never age well The hot breakfast was awesome!

Spent Nov thru Dec 25here for medical treatment it was perfect! Moved back in May 16, 26 no hot…read morewater was told it was fixed but it was hot at times. Went hospital on May 20,26 for abdominal surgery left hospital on May 26, 26 NO HOT WATER AT ALL said it was fixed again! Now they saying still no hot water till next week!!! Waiting on parts not even using overnight services! We are checking out.. It was broken and didn't bother sharing this with people with medical recovery!!!! Furious is an understatement so heads up!!! ASK GET ANSWER IN WRITING TO GUARANTEE YOU NOT SUFFERING WITH RECOVERY!! NOT LOSING MONEY!

I like everything about this place. If you are staying in…read moreRochester to receive services from Mayo Clinic, this place is a peaceful, calm, near-by option. The shuttle drivers are very, very helpful, and the subtle runs from early, around 5 AM, until 7 PM. The complementary food served in the morning is delicious, and the coffee shop is good, too. This was my second time staying for a week or more, and the staff was good to me night and day. I very much enjoyed the full-size refrigerator, and the kitchenette with supplied cooking equipment and silverware. The non-carpeted floor in the entryway/kitchen/bathroom was clean, and the carpeted area seemed clean, too. I do wish they provided handheld shower, heads, but oh well... certain people can't be trusted with that kind of responsibility, right? For this price point, with the Mayo patient discount, I felt like I got my moneys worth.

TownePlace Suites is a good option for staying in Rochester, especially if you need to be near the…read morehospital. It is close by and I believe they also offer a shuttle service, which is really useful. The hotel itself is nice, the rooms have always been clean during my stays, and it seems like they have been renovated fairly recently. The front desk staff has also always been friendly and helpful. If you need a convenient place to stay near the hospital, this is definitely a solid choice.

The best kept secret!! It's way nicer than most of the locations directly at Mayo so we stay here…read morewhenever possible if I'm not being sedated etc. The staff goes way out of their way to accommodate. 10/10!

If you need / want to be in Rochester, this is the only place to stay. First, it is impeccably…read moreclean. Like a surgical suite or semiconductor clean room. Secondly, it would be hard to exaggerate how thoroughly the staff here tries to please the guests. Milton, Jen, Nick and Kyle are the only three names I can recall offhand, but we dealt with a dozen in our two month stay and every last one from housekeeping to the manager was incredibly friendly, helpful and bent over backwards for any request. Lastly... they serve a fine chili dog. Stay here, you won't regret it.

I have stayed at the Kahler multiple times over the years, generally for conferences and I was back…read morethere for another one. If you have a small-to-midsize conference, the Kahler is really well situated. Downtown, good meeting spaces, near lots of bars and coffee shops. My biggest complaint about the meeting space is a common one with conference centers- too dang cold! They have upgraded the rooms. My king was spacious and comfortable plus clean. Staff was friendly and attentive. Decent exercise Room. My only real complaint is that there was no auto close on the door. You have to remember to pull it shut. Overall a nice place to spend a night in Rochester.

What a skanky DIRTY PIT !! We ck in get into the room and all of the sudden door opens no knock no…read moreannouncement nothing and walks in as we're just to undress. She don't speak English but I do some. She came to ck the room. So said ok no worries. Lots of hair in the tub and behind the door was a filthy Buffett of God only knows who's skank that was !! We both travel for our career and it's ok when things are missed. However, WTF is a literal hair ball on the floor and hair all in the tub ?? Was unacceptable and filthy. They were terrible in the response and it's been 3 hours and still dirty !!!

We had stayed at two other hotels downtown while there to take our child to Mayo. We were not…read moreimpressed and so we decided to try the Hilton. We pulled up and went to start gathering our belongings and we were greeted by the valet. He asked if we were checking in and we said yes but needed to gather our things after a very long day of driving. No problem he took our name and ran inside but quickly returned. They kindly helped us unpack our car and assisted us inside. We were gratuitously greeted and checked in. We went with the executive suite so we had access to their lounge so we could work and make phone calls. The room we had was with two amazing queen beds and ver new looking and very well appointed. Spotless from top to bottom. The executive lounge has an amazing staff that too is well appointed and very clean. Thank you to the staff that made dinner reservations and made our stay very pleasant. The pool is great! The staff are all gratuitous and polite. I am very impressed and we will use this hotel for every visit. The staff went above and beyond and I thank you all.

Moldy and dirty bathtub. Badly stained sticky carpet…read more Awkward valet parking Friendly helpful staff Location close to Mayo We won't stay there again.

The whole family stayed and we had our daughter's wedding here. The rooms were very nice and…read moremodern, loved the in room fitness options. The fitness center was wonderful and the pool and hot tub area were lovely. The outdoor courtyard was a perfect place to relax with plenty of seating and multiple fire pits/places. Grills were available for guests to use. We had the wedding in the courtyard and the reception in a banquet room, which was lovely. The staff was kind and helpful every step of the way and the food was outstanding. Would recommend it to anyone for any occasion!

One star. Avoid this place at all costs…read more What a nightmare. We had two prepaid rooms and the problems started the moment we arrived. There was a long line to check in and a long wait to get rooms assigned. We finally got in and got our two keys for the two rooms, we dropped our luggage in one room, and left. Of course, the parking garage did not work with our key card, so back we went and waited in line again. The parking access was added and when we came back, neither room key worked. Back down to the lobby to wait in line again. The front desk reissued keys, but when we went back to open the second room, someone else's belongings were inside! At that point they said they would comp our entire stay and moved us into a larger room at the Staybridge Suites connected in the same building. That was the one nice gesture, except it didn't hold up. After we got home, not only was our prepaid stay never comped, we were charged additionally on top of it! I had to call my credit card company to dispute it, and when they tried to reach the hotel directly, they couldn't get through after more than thirty minutes on hold. This was at around 2 PM on a normal weekday. This is a terribly managed hotel with undertrained staff. One employee helping us was on her second or third day; another had just finished her first week. Nobody seemed equipped to handle even basic check-in, let alone the billing disaster that followed. Save yourself the headache and book somewhere else.

I didn't think to take any pictures unfortunately but I was pleasantly surprised nonetheless. I…read moretypically stay at Hilton brand hotels- Hampton inn, garden inn, etc but my sister booked this stay for me for her son's baseball tournament in Rochester. Like I said- I'm used to Hilton hotels and I was quite surprised by the spaciousness, but especially the comfort of the bed! I typically don't sleep well at hotels just because the bed is so uncomfortable but this bed was just as comfortable if not more than my $8k bed at home. The suite was nice- a pull out sofa, sink, dishwasher, stove top, closest, large desk, private room with a king size bed, plus the shower and bathroom were separate with a closed door from the sink and additional closet. The room also got super cold which I appreciated because I like my hotel rooms to be at 60 degrees in the summer (crazy I know) and this was way cold even at 65! Also, free breakfast is always a plus. The only criticism I would have is that the workout facility is practically right in the lobby with windows for walls for everyone to see but I didn't plan on using it this time around so it wasn't that big of a deal but if I had I may have felt a tad uncomfortable but not because the clientele, just feeling like everyone can see in. I would stay again.

The check-in process was easy. The room looked new. It was appointed very well. The beds were firm,…read morebut comfortable to us. Probably one of the best layouts I have experienced. The breakfast was simple but good. The shuttle to Mayo was extremely convenient. If required to come back we will definitely stay here.

First time coming here, i needed a place to stay at since I was staying the night in the area. Just…read morea little bit north of Rochester , hotel has everything accommodating for my short stay here. There's nothing in walking distance but there are plenty of things within a five minute radius drive wise. Staff here was very friendly and it was easy to check in as well. The rooms were cozy, the amenities were also very good too! Breakfast was a hit or miss. Simply because of limited food options. There's plenty of parking here as well as well as a sheltered overhead entrance if you are getting dropped off by a rideshare, etc at the front door. Overall, I was pretty content with my visit. Good reccomend!

Room rented online showed picture of fridge and microwave. When arriving at room, there was no…read moremicrowave. When brought to managers attention, we were informed that only suites had both. Very disappointing as we needed a microwave. We asked if we could get a microwave and pay extra. We were told no way. Not a fan of this hotel. In town for Mayo Clinic.

Being a lifetime Diamond member traveling a lot. I made a reservation for this hotel. This is the…read moresecond time staying here this time at 6 AM on the first morning there was a dog barking for close to an hour call the front desk. They said they look into it nothing again today for first thing in the morning little after six dog barking again I called Hilton Diamond Desk. They said they would contact the hotel nothing happened if you wanna sleep in at this hotel, I suggest going somewhere else nice hotel other than if traveling with a dog take care of the dog or put a bark collar on it when you leave have consideration for other guests in the hotel

Stayed at this hotel for two days for a business trip. The…read moreroom was clean, very spacious, amenities (pool, gym, business area), free ramp parking, restaurants right across the parking lot-- walking distance (Panera and BWW). I was very impressed with the breakfast options! They had omelettes, oatmeal, yogurt, bagels, toast, waffle maker, cereal, fresh fruit and breakfast sandwiches. You serve yourself, cafeteria style and it's all so clean. The omelet was actually really good! If I'm ever in the area I will definitely stay here again, no doubt about it. They also offer shuttle rides to the Mayo Clinic if you're in town for that. No complaints! Loved this hotel!