I really cannot stress enough how frustrated I am with the service Mercer Taylor have provided. As a tenant our property is managed by them, and they have consistently failed to help us with essential building works that need doing on the property. This is not helped by what sounds like a difficult landlord, but Mercer Taylor certainly seem to have a policy of lying to their tenants to placate them, and then failing to deliver. I know several others who also rent through them and they have experienced the same issues.
Please take my advice and go through a different agent. This one is not worth your hassle. read more