My partner and I only stayed at the hotel for a night, so I can only really comment on the customer service and the room provided, not on facilities such as the swimming pool or restaurant.
The staff were friendly enough, the bedroom was modern and the water pressure was good. Free underground parking was also good, as many hotels on the Gold Coast charge for this.
The TV however lacked Foxtel channels, and I was disappointed to see that room service ended at 10PM (according to the menu), when I was hungry a bit later on.
Since filling out the hotels feedback survey, I have been told that the room should have had Foxtel, and that there was a limited 24/7 menu. They said that they would investigate, though offered no compensation.
These complaints may be a bit trivial and wouldn't put me off recommending the hotel for a place to stay, though at the same time I will probably go somewhere a bit nicer next time, and would not recommend the hotel for a romantic weekend away. read more