I took my daughter to Mercy Urgent Care because she was having sinus issues and bad ear pain. We…read morewere seen promptly and the doctor was very thorough and kind. As it turns out, my daughter had a bad ear infection and the doctor prescribed her with medication to help her. Overall, our visit didn't take long and the inside of the clinic was clean and sterile. Overall, good experience!

The North Liberty Mercy Urgent Care has always been a wonderful option for us in the evenings or…read moreweekends when someone in the family has needed a doctor. Always received quick service from knowledgeable medical professionals.

I'm on the fence in regards to my review, so I went with 3 stars…read more To the best of my knowledge this is a walk-in clinic. Apparently I'm wrong. I went in with my 3 month old daughter thinking I'd have a little bit of a wait at around 10am. Nope. There was no availability until 230pm!!!! So I asked if it'd be better for me just to take her to the emergency room, and the receptionist said it'd be about the same wait time! I was able to be seen after explaining what was going on with my daughter and a nurse agreed to squeeze us in. I appreciated the nurse and the doctor as they were very nice and understanding, but the fact still remains that there's really no walk-in availability. For my medical needs, I'm just going to have to go somewhere else as this does not suit my personal needs.

It's been years since I've visited this urgent care location, but what ended up being a sinus…read moreinfection brought me in today. Do yourself a favor and check yourself in online by selecting an actual appointment time. The clinic does still take walk-ins, but your wait time will be much longer if you simply walk in. I also recommend choosing a very early morning appointment. My appointment was at 9:45am and there were only a few others waiting when I arrived. By the time I left my appointment (10:15am) the waiting room was packed. Dr. Niemeyer was great and even apologized for running late. In the short period of time I spent with her I liked her so much that I'd even choose her as my primary care Dr., although I'm not sure she does that. There were some pretty sick people waiting to be seen before me, and I didn't mind waiting. I appreciated the apology from Dr., nonetheless. I was in and out in 45minutes or so. Recommend this location because they're efficient and everyone was friendly. Big kudos because staff were constantly sanitizing the waiting room, exam rooms, and pretty much everything else on a regular basis (mind you, I was only there 45 minutes and saw this occur multiple times). If you are contagious, do yourself and everyone else a favor and wear a mask and sanitize your hands. Recommend.

Talk about a wait. When I walked in there where two people ahead of me...... that was an hour and a…read morehalf ago and one of those people left because they waited too long. I'm writing this as I sit in the lobby. It's incredibly frustrating to be told that everyone is busy while I watch them all walk around and talk to each other. Never again.

All you'll ever get from these folks is the runaround. Visited yesterday after having been sick for…read more13 days and, after having blood work done, Dr. Allen then advised I go directly to the St. Lukes Emergency Room for further testing. 5 hours later I was released with diagnosis 'general abdominal pain' which ignores the sinus infection, near-constant fevers and illness I've experienced for almost 2 weeks. Called Dr. Allen this morning to advise 24 hours had passed and no one had even prescribed an antibiotic at his office or the ER, which was unusual since he seemed certain enough of infection to send me to the ER, and am still waiting for a callback hours later. If you need actual medical care, go somewhere else. If you want to be infuriated by incompetence, the runaround and a final diagnosis of 'follow up with your regular doctor', then throw you $$$$ away on these clowns. NEVER AGAIN will I be this stupid!!!

This place is terrible. The ER DR staff is terrible. They dont give you the care you deserve. I…read morewitnessed a gentleman having chest pains but his vitals were good so they were going to send him home even though his chest was killing him. They started to discharge him and as he was walking out he had a heart attack. I know they were in the wrong because I could over hear the nurses talking about it and they were saying we should have never started to discharge him...

Kudos to RFH for the Urgent Care access. Noon to 7 on weekdays (check for weekend hours) you can…read morewalk in to see a medical professional. Just as with my GP at RFH, the care is friendly, concerned for your situation, professional. I walked in for an Urgent Care assessment when an appointment was not available. I was literally in and out in 30 minutes today. Will that happen every time? Perhaps not. But today the care was prompt and handled my concern. Recommended!!

My family has used this urgent care many times and they've always been helpful. The staff is…read morefriendly and listens well. The wait times are usually not terribly long, I don't recall ever having to wait more than 15-20 minutes.

I use MercyCare South for my yearly flight physical/medical and also for random medical needs…read more(sinus infections, etc.). They are typically fast and ready to help - some times the wait can be long, but no worse than any other doctor's office. Recommended.

The office staff is always pleasant and the doctors provide exceptional care. It's also…read moreconveniently located and so close that I can walk there. I would recommend for urgent care and primary care.

Dr. Hodge had tunnel vision and decided upon a singular diagnosis without any testing or…read moreconsideration that symptoms could be caused by other differentials. That is just bad medicine. If he said okay, majority of the time X symptoms like this, but yes, they can also result from Y, that would be more scientific and actually evidence-based medicine. Medications weren't posed as empiric treatment with the possibility that his hunch could also be wrong. It is actually not possible to be 100% certain that something must be due to X disease process with ZERO tests to either rule in or rule out one's differentials. Yes, most of the time, it's not zebras. But it is hubris to then conclude that there is no possibility clinical signs are caused by something other than one's initial hunch.