I've been going to eyeDOCS Westboro for the last 8 years (from back when they were called The…read moreWestboro Optometric Clinic -- got to admit, the rebranded name is much cooler). I really like the staff here and the place is spotless. I've seen a few different optometrists here (they try to keep you with the same one, but sometimes the optometrist no longer works there when you return), and all of them have been friendly and patient. The reception staff are also really nice and you always get a reminder call the day before your appointment. The clinic is bright and clean. They also sell glasses there. They don't have a huge selection though. They sell contact lenses too and their prices on those are very competitive. It's $165 for an eye exam, which I think is a bit higher than other places, but for the professional service and clean environment, I think it's worth it (although I do have health insurance so I get a partial reimbursement). I don't believe there is a parking lot at this location, but there is street parking. I initially chose to go here because it's walking distance from my home (so I can just put on some shades and stumble home after they dilate my pupils, and not have to rely on getting a ride), but I continued to go because of the great service.

My eyes were in bad shape. Really bad shape…read more I've been a glasses and contacts wearer for about 12 years -- which means that I've been a contacts wearer for most of the hours in those 12 years. I try to take care of my eyes, but I had just moved from Boston and I hadn't tried to find a new optometrist during all the transition, and i was wearing old contacts for far too long. My eyes were sore and basically rejected my contacts. I was dropping all the eye drops I could find and my eyes were blurry all the time. All of this is to say that Wesboro Optometic was the best place I could have gone. I should note that I went to Laurier Optical in the Rideau Center first because it was cheaper and I'm still an American resident technically. After they made me cry because they were mean, hard to understand, told me there was something seriously wrong with my eyes and I'd need to see a specialist, and gave me the worst prescription ever, I vowed to find someone else and get a second opinion. Westboro Optometric isn't far from my house, and it looked really nice and clean when I was heading by, so I made an appointment. Plus, it's one of the only places with a good website, which is helpful to get an impression of them. They charge more for an appointment ($160 vs $75), but it could not have been more worth it. The staff is very friendly and thorough, and I'm incredibly thankful for my doctor, Jason Bussey. Dr. Bussey made me feel comfortable from start to finish, and has really walked me through the process of getting my eyes better. After a very comprehensive exam, he gave me some contacts to try for a couple weeks, then I came back free of charge to test my vision with those contacts. When my eyes started to heal, he sent me off with another prescription and I came back in three more weeks to try again. My eyes were getting so much better, but I told him they were still sore, so the gave me medicated drops and a new precription. Now I'm back to a much lower strength prescription because my eyes have healed -- which is the opposite of what the Laurier Optical said would happen. They basically told me my eyes were never going to get better because I treated them bad and I might need surgery. Dr. Bussey is very kind and softspoken and you can really tell he cares about his patients. He remembered that I am from Boston, and this morning he expressed his condolences for the attacks my home witnessed last week. He just goes above and beyond and I'm really lucky to have found this clinic. Would recommend to anyone!

Not really a review of their start to finish service but more of the start part since I never got…read moreto get my eyes tested and buy glasses there. Went in for prescription sunglasses, the girl that helped me didn't know much and actually gave wrong information about what lenses we Rx. Booked eye test, went in and waited over half an hour past my time then left. Rebooked again and went back with high hopes. Same thing happened, purposely booked first appointment to avoid delays and doc showed up half an hour late and then took patient who was after me. Off to find someone who wants my business!

From the owner: The IRIS network includes over 300 Optometrists and Ophthalmologists across Canada. Our…read moreprofessionals maintain the highest standards of technical skills and are equipped with the latest advances in eyecare technology. Book your eye exam and our professionals will build a plan to improve your vision and to protect your eye health based on your health history, daily activities and budget. IRIS offers a large selection of prescription eyeglasses, sunglasses and contact lenses and we look forward to helping you select the perfect products so you will look and see your best!

Very fast service and the staff is very friendly. Not very busy considering I went in on friday…read moremorning. Glasses selection is quite diverse but still stylish.

Had a great appointment for all 3 of my kids w/ Dr Nathan. He was great with all of them and they…read morehad so much fun!

If you lament the loss of personal, honest service in our big box store world - you should…read morecertainly visit Dr. Beauchesne for your vision care. Personal service extraordinaire. For example :who else would complete your contact lens mail-in rebate for you AND address the envelope AND put a stamp on that envelope !! Nobody , that's who. They offer eye exams , sell glasses/contacts and have a lab on site. Yet another great benefit of living in West Wellington.

I bought two pairs of glasses at Bailey Nelson (BN). They are awesome. I love everything about…read morethem: how they look, how they feel, everything! And this is without saying how great their customer service is. Honestly, I have been buying glasses for more than 15 years now and I have never been so satisfied. They have a large variety of glasses with great looks and REALLY good price. I use to pay up to 500$ for my glasses. I got them for 245$ (glasses, lenses, taxes all included) and it's only because I have a very strong prescription because they start at 145$. Honestly I'm giving them a 5 stars because they definitely deserve. Would recommend this place to anyone looking for new glasses. Thanks again to the team of BN! I'll see you in a couple years when I want new glasses. :)

This business refuses people in wheelchairs and in fact even removed the ramps from behind the…read morestore that made it accessible. They have also made new changes since the fall of 2023 to the interior so that those with mobility issues are not able to be in the office even if they did have a portable ramp for the front of the store steps. This is a huge insult! In response to JM's comment. No, this is true as I was actually refused entry and my appointment cancelled due to my mobility issues. A portable, easy to lay down and lift up ramp would solve the issue. However, I was informed that this won't help as the office has changed inside so that I can't wheel about in there even if I did gain entry. There is no space, this is what I was told. JM, in response to your need for a larger space to serve everyone: And yet last year I was able to fit in the waiting area and get an exam. I don't think that your space has suddenly become smaller. And in regard to your landlord not supplying a portable, light weight, easy to carry and place on the step out front to make your store accessible: This isn't something that the landlord would need to install as it doesn't get installed and would work like moving a chair from one side of the room to another. There is no point in my continuing comments to these excuses that you are making as the bottom line is: My appointment was cancelled this year by your office due to my need for that portable ramp. I don't expect you to truly understand how bad this feels for me. After finding an optometrist last year, I now must start over due to something as simple and easy as a portable ramp.

Fantastic group of people. It's a quiet, comfortable place that will help you out guaranteed.read more

Selection looked great, unfortunately service was very lacking. Four staff in location, one serving…read morea customer, three others pre-occupied with some other task, couldn't get a nod , eye contact or an acknowledgement from any of the other three. Walked the store three times trying to make eye contact, was in there for 7 minutes, still nothing. I'll never know anything else about this store.

I used to come here for the coverage regarding Indian Affairs. It went from them being able to…read moreprocess everything for us to get government funded frames. To us having to send the paperwork in ourselves to get coverage. To them just completely no longer associating with Indian Affairs. Seems they don't want to go through the extra processing it takes for us to get these funded frames. Super disappointed that they discriminated against this.