I've been going to eyeDOCS Westboro for the last 8 years (from back when they were called The…read moreWestboro Optometric Clinic -- got to admit, the rebranded name is much cooler). I really like the staff here and the place is spotless. I've seen a few different optometrists here (they try to keep you with the same one, but sometimes the optometrist no longer works there when you return), and all of them have been friendly and patient. The reception staff are also really nice and you always get a reminder call the day before your appointment. The clinic is bright and clean. They also sell glasses there. They don't have a huge selection though. They sell contact lenses too and their prices on those are very competitive. It's $165 for an eye exam, which I think is a bit higher than other places, but for the professional service and clean environment, I think it's worth it (although I do have health insurance so I get a partial reimbursement). I don't believe there is a parking lot at this location, but there is street parking. I initially chose to go here because it's walking distance from my home (so I can just put on some shades and stumble home after they dilate my pupils, and not have to rely on getting a ride), but I continued to go because of the great service.

My eyes were in bad shape. Really bad shape…read more I've been a glasses and contacts wearer for about 12 years -- which means that I've been a contacts wearer for most of the hours in those 12 years. I try to take care of my eyes, but I had just moved from Boston and I hadn't tried to find a new optometrist during all the transition, and i was wearing old contacts for far too long. My eyes were sore and basically rejected my contacts. I was dropping all the eye drops I could find and my eyes were blurry all the time. All of this is to say that Wesboro Optometic was the best place I could have gone. I should note that I went to Laurier Optical in the Rideau Center first because it was cheaper and I'm still an American resident technically. After they made me cry because they were mean, hard to understand, told me there was something seriously wrong with my eyes and I'd need to see a specialist, and gave me the worst prescription ever, I vowed to find someone else and get a second opinion. Westboro Optometric isn't far from my house, and it looked really nice and clean when I was heading by, so I made an appointment. Plus, it's one of the only places with a good website, which is helpful to get an impression of them. They charge more for an appointment ($160 vs $75), but it could not have been more worth it. The staff is very friendly and thorough, and I'm incredibly thankful for my doctor, Jason Bussey. Dr. Bussey made me feel comfortable from start to finish, and has really walked me through the process of getting my eyes better. After a very comprehensive exam, he gave me some contacts to try for a couple weeks, then I came back free of charge to test my vision with those contacts. When my eyes started to heal, he sent me off with another prescription and I came back in three more weeks to try again. My eyes were getting so much better, but I told him they were still sore, so the gave me medicated drops and a new precription. Now I'm back to a much lower strength prescription because my eyes have healed -- which is the opposite of what the Laurier Optical said would happen. They basically told me my eyes were never going to get better because I treated them bad and I might need surgery. Dr. Bussey is very kind and softspoken and you can really tell he cares about his patients. He remembered that I am from Boston, and this morning he expressed his condolences for the attacks my home witnessed last week. He just goes above and beyond and I'm really lucky to have found this clinic. Would recommend to anyone!

I bought two pairs of glasses at Bailey Nelson (BN). They are awesome. I love everything about…read morethem: how they look, how they feel, everything! And this is without saying how great their customer service is. Honestly, I have been buying glasses for more than 15 years now and I have never been so satisfied. They have a large variety of glasses with great looks and REALLY good price. I use to pay up to 500$ for my glasses. I got them for 245$ (glasses, lenses, taxes all included) and it's only because I have a very strong prescription because they start at 145$. Honestly I'm giving them a 5 stars because they definitely deserve. Would recommend this place to anyone looking for new glasses. Thanks again to the team of BN! I'll see you in a couple years when I want new glasses. :)

If you need glasses quick without a prescription even, Capital Optical is the place to go. First…read morelet me say that the service from the entire staff was second to none. I emailed to get an appointment for an eye exam for my son after they had closed and was emailed just an hour later. They gave me an appointment for when I asked give or take an hour that day. After 45 minutes, He had a new prescription and new glasses in hand. This would not work for all, but if they have your lens strength in stock the turn around time is super fast and if they don't it's just 1 or 2 days. Naina is extremely knowledgeable and lovely. Highly recommend them. The location is super easy to get to in the Westgage Mall & lots of parking. 2 for 1 glasses is their standard and right now they are offering as an alternative $100 off single pair of glasses.

Selection looked great, unfortunately service was very lacking. Four staff in location, one serving…read morea customer, three others pre-occupied with some other task, couldn't get a nod , eye contact or an acknowledgement from any of the other three. Walked the store three times trying to make eye contact, was in there for 7 minutes, still nothing. I'll never know anything else about this store.

In one off-day, I managed to break my glasses and damage my spares. As my previous eyeglass store…read morewent out of business, I took each pair to different stores in my neighbourhood with similar results (why you may see I have similar reviews of both stores). After a month-long search for replacement eyeglass screws, I finally took my broken pair to Pearle Vision. Within a few minutes, she had replaced the screw, re-attached the arm, adjusted and cleaned my glasses. Very happy with the results, I offered to pay: the lady told me to just go in good health. Their kindness was appreciated. I was advised not to get new glasses until the inflammation goes down in my eyes. I am going to remember their kind service when deciding on a new store.

Finialy a great place with great staff. Thanks for renewing my faith in eye glass stores. I've been…read morewearing glasses for 50 plus years and after dealing with most stores in Ottawa which offer bad service and poor quality products it's nice to feel like your business matters. Bravo!! Thanks Tony Martin

Black people beware! The products and expertise is good but for good customer service, I advise…read morebringing pale skin.

This is THE best place to get your glasses anywhere in the Ottawa area…read more Mega selection and prices that can't be beat and the customer service is the best you'll ever come across anywhere. (They even do eye exams on the premises). I bought a pair of glasses from them and a week later my husband stepped on them. Definitely no fault of their's. I brought them back in and asked if they could refit them with a replacement frame. I thought they'd send them away and call me back a week later etc. - but no, they did it right there on the spot. I had a new pair of glasses in about 10 minutes. Not only that, but they fixed another pair of glasses that I brought in that I had bought elsewhere. To top it off, how much did all of this cost me? $12. They did not even charge me for the new frames. I was very surprised, not to mention happy. I am so impressed with them, I'll be going back there for all my eyewear needs in the future.

Not really a review of their start to finish service but more of the start part since I never got…read moreto get my eyes tested and buy glasses there. Went in for prescription sunglasses, the girl that helped me didn't know much and actually gave wrong information about what lenses we Rx. Booked eye test, went in and waited over half an hour past my time then left. Rebooked again and went back with high hopes. Same thing happened, purposely booked first appointment to avoid delays and doc showed up half an hour late and then took patient who was after me. Off to find someone who wants my business!

From the owner: The IRIS network includes over 300 Optometrists and Ophthalmologists across Canada. Our…read moreprofessionals maintain the highest standards of technical skills and are equipped with the latest advances in eyecare technology. Book your eye exam and our professionals will build a plan to improve your vision and to protect your eye health based on your health history, daily activities and budget. IRIS offers a large selection of prescription eyeglasses, sunglasses and contact lenses and we look forward to helping you select the perfect products so you will look and see your best!

This business refuses people in wheelchairs and in fact even removed the ramps from behind the…read morestore that made it accessible. They have also made new changes since the fall of 2023 to the interior so that those with mobility issues are not able to be in the office even if they did have a portable ramp for the front of the store steps. This is a huge insult! In response to JM's comment. No, this is true as I was actually refused entry and my appointment cancelled due to my mobility issues. A portable, easy to lay down and lift up ramp would solve the issue. However, I was informed that this won't help as the office has changed inside so that I can't wheel about in there even if I did gain entry. There is no space, this is what I was told. JM, in response to your need for a larger space to serve everyone: And yet last year I was able to fit in the waiting area and get an exam. I don't think that your space has suddenly become smaller. And in regard to your landlord not supplying a portable, light weight, easy to carry and place on the step out front to make your store accessible: This isn't something that the landlord would need to install as it doesn't get installed and would work like moving a chair from one side of the room to another. There is no point in my continuing comments to these excuses that you are making as the bottom line is: My appointment was cancelled this year by your office due to my need for that portable ramp. I don't expect you to truly understand how bad this feels for me. After finding an optometrist last year, I now must start over due to something as simple and easy as a portable ramp.

Fantastic group of people. It's a quiet, comfortable place that will help you out guaranteed.read more

Beautiful new store in the heart of Preston Village. Popped in due to the beautiful window display…read moreand found a new retail shop full of clothes, accessories and jewellery. It was uber cold so I picked up a pair of mackage gloves where I can text and use my phone. So helpful! Great staff, and the mirror and dressing room reminds me of a tailor or a seamtress's with the multi dimensional mirrors. Feels cozy and friendly.

Vincent is an amazing store located in Little Italy. Angie and Amanda welcome customers into the…read morestore like it was their home. I couldn't help but admire all of the interior decor and wished I could make my house look as good as the store! Last year Angie and Amanda were so helpful in helping me special order a very limited and unique jewellery piece. I get compliments on it all of the time. Without their outstanding service, I would not have gotten it! I loved their store so much I wanted to write a blog post on them! Read more here: http://www.tobakiss.ca/vincent-a-womens-fashion-boutique-on-preston/

Very fast service and the staff is very friendly. Not very busy considering I went in on friday…read moremorning. Glasses selection is quite diverse but still stylish.

Had a great appointment for all 3 of my kids w/ Dr Nathan. He was great with all of them and they…read morehad so much fun!