1. Merle Norman Cosmetics

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    Cookeville, TN

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    Merle Norman Cosmetics

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - Merle Norman Cosmetics

    Makeovers

    Makeup application

    Merle Norman Cosmetics Photos

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    8 months ago

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    Ulta Beauty

    Ulta Beauty

    2.3(9 reviews)
    1.8 mi

    Would not recommend utilizing the salon…read more Went in yesterday at 3:15 for a full highlight and asked for some pink to be blended in as well. I did not leave the shop until 7:45. Which is fine. The stylist was new and nice. However, upon paying I looked at my bill and was charged for an Olaplex treatment that I did not request, nor was I consulted about. And I was charged an additional $72 for an accent highlight in addition to the $120 for full blonde highlights. I knew there would be more of a charge for the pink, but $72 for what I received was outrageous. You cannot see them in my hair at all. I consulted the manager after paying because I felt I was not charged fairly. The manager Cathy was a bit snarky and after admitting that she too would have expected more highlights for the price, told me to come back in tomorrow. I explained I wasn't available because I was going away on vacation. She instructed me to call her this morning to see if they could discount me. I called at 8am and she told me I could come in today at 3:30 to discuss with my stylist what she did and how she could add more to it. I told her that I already said I wouldn't be able to be in today and she told me that is all they could do. Since I had two treatments, those were the prices. So I was charged $25 for something that was never discussed. $72 for the pink accent highlights that aren't there. And $120 for my blonde highlights. I am willing to pay for treatments I request, but paying for something that was sneakishly added to my bill and $72 for something that is not existent is absurd. And being told my only option is to come back in when I am not able to seems ridiculous. Beware when getting your hair done and make sure while you're getting shampooed and dyed you are constantly confirming no additional charges are being added without your knowledge! Will not be back nor recommend to anyone.

    Ok, I realize that leaving a bad review for an entire store is ridiculous just because you're angry…read moreat MAC for ripping customers off, but here we are. I've been using MAC cosmetics for 12 years. I LOVE their eyeshadow. Their eyebrow pencils are wonderful....or I should say, used to be. They switched em up a few years back and I started finding they didn't last as long. Well, here's why...1 inch of actual product in this nice, long, slim tube. I'm disgusted. I thought it was a fluke, so I checked another. Nope. We are being ripped off. MAC is dead to me. What a freakin scam.

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    Merle Norman Cosmetics - cosmetics - Updated September 2026

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