Extremely poor quality of cleaning. Broke a tray in the brand new refrigerator. Window seals dirty, baseboards still dirty. Left note with office online. No response. Don't waste your money here. read more

Would give zero stars if possible. I had two people come clean for two hours and paid $160. I was out of the state and did not get back for three weeks which the room and bathroom they cleaned had the door closed the whole time. I come home and I honestly could not tell what was cleaned. They were cobwebs up and down the room around the fireplace, every ledge had over a quarter inch of dust and dirt, tracks of sliding glass doors were filled with dirt, there is scum down the walls in the bathroom, there is soap scum in the shower, every cabinet or drawer had dirt or sand or something in it, etc. I reached out to them and showed them all the photos of how bad the place looked and all I was told was that it had been longer than 48 hours since they cleaned and that I was trying to scam them and my house was in horrible condition. They can't even tell me what the maids did and I seriously can't figure it out. I feel I was taken advantage of because they knew upfront that I was not going to be here when the room was cleaned. Huge scam and waste of money. Go somewhere else. read more

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Tosha did a great job, had attention to detail and made me feel that the money was worth it. She cleaned one bathroom by herself. However the others with her on her team cleaned the other bathroom and just wiped everything down with a rag when I asked for a deep clean. I could tell they were not willing to do it correctly so I didn't say anything after I pointed at dirt and asked if they cleaned it and they responded yes. Said that won't come up... Her support staff then said 'I wish every house was this easy'. Nonetheless, I've spent quite a bit of time cleaning the bathroom they worked on. In general, I would recommend this service, just know some are much better than others. read more

ITS A SCAM! They do not background check their employees and hire them on the spot! The interviews ARE WALK INS! The reason for this is the owner only uses them for a week and then fires the employees. So they don't have to pay benefits. The benefits promised don't actually even exist... health insurance...retirement...it's literally false advertising. I know bc I worked there. It's awful how they use people. That a lot are trying to get their life on track and are hardworking. As far as the cleaning goes. Yikes. It's a scam. All we do is dust and wipe. Literally. We aren't allowed to touch things so we can't even wipe or sweep UNDERNEATH most stuff... like on counters. Grout... that's a Japanese word to them. They skip the sweeping and just mop. And we don't do glass or windows. It's a scam. Find you a cleaner that has brings their own supplies or even uses what you request!!!(due to spec. Allergies) bc merry maids DGAF about anything like that. Find a good little self owned housekeeper that likes to use lemon pledge. Merry maids is basically hurt people hurting people. Oh let's not get into how many of us had to go to court over people stealing. Ugh this one guy kept stealing and three of us had to go witness in court so yeah.... Who knows how many others have pills or bills come up missing after merry maids comes thru. read more

They charged my credit card over $400.00 when giving me a quote of $80.00. I cannot get a call back or an invoice from them. It has been over a month and literally such an awful and stressful experience. I honestly feel like what they are doing is fraud and probably illegal. I had to stack a pile up for them after they "vacuumed" the carpet to pick up everything they missed. I don't want anyone to have to go through what I'm still going through. I took pictures after they left. read more

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The only reason why they are receiving 1 star is purely based on the fact that they did an okay job cleaning. I had to call and confirm the appointment....they were FOUR HOURS LATE, went to the wrong address and didn't do half of the things I left on my list of requests. The fact that I had to call to confirm the appointment...and I had them repeat the address...so how they went to the wrong address is beyond me. My poor roommate had rearranged her schedule to accommodate their lateness, I had to go to work.....called several times with the same half ass response "they are on their way". That would require the right information to be given to the people who cleaned our apartment. read more

We requested a move-in clean. The furniture wasn't moved in so shouldn't have been tough. Well floors were filthy, didn't clean ANY cabinets and we had to re-clean bathrooms. Go Figure!! read more

I have been pleased with the cleaning service since starting with Merry Maids several months ago. The ladies have contacted me when they are on their way and have shown up ready to work. They have done a good job cleaning the house. Thank you Merry Maids! read more

I was very pleasantly surprised by Stillwater Merry Maids. They left the house immaculate and even cleaned the mini blinds and plantation shutters. I have a very small house and thus the price point for cleaning is quite reasonable. I am so happy I finally called them. Great job. read more