I can not recommend Mesa Moving and Storage in Bozeman, MT. This was my first cross country move. My things arrived wet, moldy, broken and or missing. My bike is gone and half of my bed frame so my mattress is currently on the floor! When my delivery came I had several boxes that did not belong to me. I still have not heard where all of my missing things are! What is so upsetting is seeing family heirlooms to pass on to my grandchildren ruined beyond repair. This has been the worst company I have ever dealt with! read more

Avoid this company. An expensive item of ours "disappeared". No trace. Their inventorying of storage is useless. Don't recall phone calls, basically ghosted us. Awful. read more

Mesa Moving helped us to receive a large delivery. They were great through the process of scheduling and receiving. They checked the items to ensure quality and provided loading and unloading staff. They couldn't have been more helpful and responsive throughout the process. read more

This is the first time I am using helpers to help my moving. I need extra hands to help me loading the truck. The first time I called, Chrissy took it and she answered very professionally and not pushy at all. So eventhough this is the 1st company I called, I didnt bother to call other companies. When I finally knew more about my move, I called Chrissy again and arranged everything. I asked for 3 men to help me out. And Chrissy explained this and that clearly and actually took away my worrieness that I had bout having helpers. On the D day, I had 3 guys coming to my house. Troy, Cody and Brandon. I was a little bit weary about Troy's size (he's seem too lean for this job-but then my skeptical was proven wrong later), the other two look 'right' But then I learnt that Troy is actually the most experienced one which I can see that through his work. All the 3 men worked pretty effiecient. Troy and Cody lifted up all the heavy furnitures while Brandon moved the remaining boxes and other empty furniture out to the garage. Then Troy would stay inside the truck and packed the truck neatly all the way through the ceiling while Cody kept sending him boxes and Brandon was working inside the house to take apart my furniture. Brandon had to deal with my Hub's antique dining table - which is the most 'pain' one in our move and he treated it VERY CAREFULLY, wrapped it really nice with paddings. I was EXTREMELY happy with their work! The only thing I feel they could have done better is to fill in the empty spaces on the bookshelves with more stuffs, so there are less unused spaces there. But maybe that's because I am not exactly a super organized person so they didnt know exactly which of my stuffs can fit into those spaces. So I had to give them the stuffs that I had in my mind would fit in. 2 thumbs up for the field crew for sure. As for administrative crew, I like Chrissy better. She sounds very professional, understanding, and courteous. read more

We had many bulky items and furniture to move across the country after a death in the family. Krissy, the move coordinator arranged everything quite well from the pick-up location. The movers packed up everything and even built crates for the unusual shaped items. We were given a range of delivery dates for the following week. This was fine as there wasn't any hurry for the delivery. Upon the arrival of the 1st possible date of delivery, I emailed Krissy to inquire an update. Krissy emailed back that she did not have an update but would let us know as an update became available. A few days later, we tried again to get any update. We were left wondering "is tomorrow delivery day?" Finally a week after packing up the items, we were told that the driver had been sick and that the items hadn't even been loaded for the cross-country moving truck. We were disappointed that it took so long to get this update. There was a complete lack comunication between the storage place, the driver and the "move coodinator" office. We should have been told that the items hadn't left yet and once picked-up, would be given a more accurate delivery date. The moving guys were great. The driver called before delivery. He had 2 others to help with the heavy lifting. They brought everything from the truck into the house. Every box, etc. was accounted for from start to finish. I would recommend this company with the some reservations due to lack of information/updates in regards of delivery dates. read more

I am very disappointed in Mesa Moving and Storage in Bozeman. I was told our trampoline parts would be shrink wrapped before being loaded, instead they were loosely wrapped in paper. By the time the items arrived at the destination, they were unloaded individually and not together, so there was no way for me to tell if the trampoline was complete. Mesa lost parts and the trampoline is now not usable. the manager at Mesa never got back to me to make it right. In addition, they lost a box, which was impossible to track because of how they kept track of things, or the lack thereof. They are now refusing to cover replacement costs. In addition to all of this, the loading process at the original location took very long. Two out of five workers actually worked and at one point, all of them stood around and watched a youtube video. I emailed Mesa. read more

Sam and Evan were fantastic at moving furniture downstairs and around tight corners. They work fast and get things right. We were in the new house in less than estimated time. Very professional people surveyed our items and followed the move from start to finish. We recommend them. read more

Save your furniture and money. I hired Mergenthaler at considerable extra expense to insure that my furniture would be moved with the utmost respect by professionals. Instead, the team of movers, when they were working instead of smoking on break, broke a glass shelf, ripped the door off of a VERY expensive armoire, lifted an expensive antique buffet by it's drawer, breaking it, and wrecked my stairwell wall and handrail. To add insult to injury, the total bill at the end of the day was twice the amount the estimator had given me. We all have bad days and I could forgive a series of blunders, HOWEVER, it has been two months since my move and I still can not get the claims office to communicate with me. While the local customer service people "talk" a good game, they apparently have no authority. I have moved over 15 times with this and other companies and can not stress strongly enough to look elsewhere. This company "talks" a good game but does not deliver. You'd be better off hiring your nephew or pet monkey. read more

I have used this company twice and have had inexperienced movers who were slow, didn't seem to know what they were doing, spent more time trying to figure "where" they were going to put a box than moving one. When I brought this to the managers attention the response was "oh well". You would be better off getting a couple of college kids. At least they wouldn't stand around for hours trying to figure things out on your nickel. I will never hire this company again. read more

These guys are the best!! We recently completed a multi-part move, coordinating a pack & load for locations in two different states. Mergenthalers couldn't have been better. From Chrissy in the Bozeman office, to the drivers Frankie and Guy, and the fellows in Bozeman who helped pack & load the trucks - it all went flawlessly. They kept us informed of progress, were efficient, careful, and courteous, and the loads arrived on time with nary a problem or breakage!! Don't hesitate to call Mergenthalers for your moving projects. read more

Perfect move of a heavy, fragile mirror from Mergenthaler. We have experienced many moves and have had a variety movers through the decades...this Bozeman team, from estimator to coordinator to the moving crew was on top of this moving project and made everything comfortable and perfect, from inquiry/estimate, to the delivery to our rather rural location. I would not hesitate to use again and would confidently recommend. read more

Really bad service. Emails and phone calls were not returned. Delivery was promised on a certain day and wife took time off work to meet packers. I went to new town to wait for the truck. Day after I left they called to say they couldn't make it. Packers didn't bring enough material and had to come back a second day; another day wife had to take off work. I sat for eight days waiting for the truck to show that should of been three at the most. read more

They wouldn't return phone calls or emails. Wife took time off work for the packing day, packers didn't bring enough boxes or call for more. I had set up the day they would deliver months in advance, quit my job, headed out two days in advance to meet the truck. Day after I left the driver called and said he wasn't going to be there for ten more days. Mergenthaler called the next morning to tell me the same thing. Spent ten days in my house, no furniture, most of my clothing, new cooking utensils... Finally arrived. Some minor damage, no big deal. I did want to talk to them about some damage to one piece of furniture. Again, never returned calls or emails. Go with someone else. read more

We are combining households and in a smaller place for the near future. Therefore, I had some items that "didn't go" and many that did need to be delivered to a storage unit where they may live a year or more. The crew was polite, competent, and clearly cared about making sure my belongings (which included many antiques including furniture, china, etc) were handled with care and also organized in the storage unit in a manner that allows me to move around if needed but stable so nothing will fall. I was extremely impressed and will use them again when we are ready to move again. read more

Nice place. Moved and used them, no complaints. A little higher priced than I would like but all in all nice. I will recommend.

This was our first move with movers and we had many questions upfront. Amanda was AMAZING and answered all of my questions thoroughly and promptly. They were very easy to get in touch with as well. I couldn't be happier with the planning side of our move. It was easy and everyone we interacted with was friendly. The packers were careful and very friendly as were the loaders and the driver. The driver kept us informed the whole way and even gave us the exact date that he would be at our new house. The unloading crew was friendly as well. The ONLY reason that I am not giving them 5 stars is because we were told that whatever the packers have to disassemble, they would reassemble upon arriving at our new house and they didn't. I'm not sure if there was just a miscommunication about that or what happened. In the end assembling a few beds and putting the legs back on the couch etc. is not the end of the world, but I was disappointed. Overall, we were thrilled with everyone that we interacted with and they the claims department was prompt in sending us a check for the full value of some cheap items that got broken in the move. I would completely recommend this company and will use them again! read more

I've used them for a couple of moves. The culture is one caring about doing a good job. Sure, out of thousands of things moved a few things got damaged. I recommend them because they clearly strive for excellence in a field where mediocrity prevails. read more

Absolutely the finest moving company I've ever worked with. It was a pleasure from estimating to delivery and all moments in between. They were professional, friendly, attentive, honest and made the entire process easy and very smooth. I was impressed by every person I came in contact with. I moved my furniture from Montana to Georgia and Mergenthaler was, without overstating it, perfect. I recommend them without reservation of any kind. T read more

they do not reimburse for damaged frames if they do not pack the item. they weren't damaged when i packed them and moved them across the states. i used a u-haul to transport them myself without damage. they were damaged, however, when mergenthaler moved them across the country. they damaged 1/3 of my artwork, most of it with custom framing read more

Beware of their insurance coverage. I had full coverage while my furniture was in their storage for 8 months and very limited, $.60 per pound coverage while in transport. My furniture was delivered with over $20,000 of damage--they claimed damage happened during transport--it took 20 minutes to drive from their location to my home and there was no accident, quick stops, etc. --but somehow, they claim damage happened then, rather than when they moved the furniture around in their storage facility for 8 months--really!! They have been rude, Indifferent, and far from fair during the claim process. I received a little over $300 for over $22,000 of damage. Is this their common business practice to always say damage happens during transport, as they have huge deductible they must meet, if damage occurs at their storage location? They know most of their clients have Home Owners insurance, which will cover items during transport --thus put claim on your insurance, rather than theirs. Local management wanted to be helpful, but their Sr. mgmt decided to put claim on my insurance. They have a wonderful "mission statement", however, they did not follow it in my case--hope they do better for their future customers. read more